 |
Customer Reviews Collected from Samsung US |
Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Average Customer Rating:
3.7
Rating breakdown 946 reviews
5 Stars
494
4 Stars
154
3 Stars
46
2 Stars
62
1 Star
190
70%of customers recommend this product.
(
628 out of
896)
Customer Reviews for Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Customer Rating
5
Superior Design Compared to other refrigerators
on October 21, 2014
Posted by: ArmyAirborne
from Southern California USA
Expertise:Expert
We received the new refrigerator today and love it. We looked at several other stainless steel refrigerator models and chose Samsung for it's superior design, LED lighting, interior layout and beautiful exterior. The price was within our budget compared to other manufacturers comparable models which were more expensive with less features. Samsung really surprised us, topping our choice of refrigerator models within our price range. The feature that sold us was the water filter location inside the model in addition to the "clam shell" deli drawer. This is our first Samsung product purchase and we hope it performs and lasts as good as it looks.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Lots of Room
on August 2, 2015
Posted by: BeninAustin
from Austin, TX, USA
Expertise:Intermediate
This fridge has all the standard features, shelves, ice maker, water, etc and also has the capability to switch a compartment to either refrigerator or freezer. But the thing I like most is that when you open both doors to the refrigerator, there is lots of open space to fit large bowls or bottles in. I imagine when November comes around, I'll be able to fit big trays of food and a whole carved up turkey in there along with all of the other things that we keep in the fridge.
Pros: Bright display, big
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
THIS FRIG IS GREAT SOFAR
on September 23, 2015
Posted by: SRCOOK
Expertise:Intermediate
THIS IS A BEAUTIFUL DESIGNED UNIT THE FINISH AND SIZE ARE GREAT FOR US.
WE HAVE ONLY HAD IT FOR A COUPLE OF WEEKS AND HOPE IT LASTS A LONG TIME.
WE HAVE ONLY HAD IT FOR A COUPLE OF WEEKS AND HOPE IT LASTS A LONG TIME.
Pros: Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loving my new fridge
on October 12, 2015
Posted by: 5Dees
from Cincinnati
Expertise:Intermediate
I have been stalking this refrigerator for about a year! Drooling over it every time I would go to the appliance department. We purchased it when we remodeled our kitchen this summer and I absolutely love it! It has plenty of space. I love the flexibility of the bottom quadrant. It is easy to set up. The ice maker is quiet compared to my old one. I would definitely recommend to others!
Pros: spacious
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very nice French Door Refrigerator
on November 24, 2015
Posted by: LishW
from Los Angeles
Love the freezer at the bottom & the french door design makes you feel like you have twice the space. Fantastic cheese & meat drawer keeps everything fresh much longer. Love the ice & cold water accessibility in the door.
Pros: Realistic color, Durable, french doors & bottom freezer
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The is bad product. I would never recommend
on January 22, 2016
Posted by: samsungbuyer2017
Expertise:Expert
It is not cooling and leaking water. It had been repaired it and the problem is back after 6 months.
Cons: Poor quality
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Noraina, Samsung Care, June 7, 2022
Hello,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issued with your refrigerator as it's not cooling and water leaks. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001027/ to guide you on the issue. Just click on "Refrigerator or freezer is not cooling at all" for the troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ for water leaks issues. Just click on the area where the leaks are coming from.
If repair or replacement is needed, please check this link https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA for the warranty coverage of the product. You can visit this link https://www.samsungparts.com/Default.aspx if you need to buy parts for your refrigerator.
Your reference number is 1144577677.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issued with your refrigerator as it's not cooling and water leaks. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001027/ to guide you on the issue. Just click on "Refrigerator or freezer is not cooling at all" for the troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ for water leaks issues. Just click on the area where the leaks are coming from.
If repair or replacement is needed, please check this link https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA for the warranty coverage of the product. You can visit this link https://www.samsungparts.com/Default.aspx if you need to buy parts for your refrigerator.
Your reference number is 1144577677.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
2
Faulty materials
on July 4, 2016
Posted by: Loyalshopper
from Pa
Expertise:Intermediate
First of all we owened a lot of Samsung products over the years and were always highly satisfied by the quality. Few years back upgraded our TV by purchasing LED from Samsung. To say that we were not happy with the purchase is to not say anything. As soon as the warranty ran out things started to fail. Repair will cost more than buying a new TV.... Nevertheless, stayed loyal with a brand and Purchased this refrigerator less than 2 years. We were sold by the beautiful design and all the features that this refrigerator has to offer. Now we already replaced multiple bins and rails inside the fridge as plastic material that is used doesn't withhold daily wear. Luckily we can still get replacement parts online but it adds to the cost and frustration. I think this is our last Samsung purchase.....
Pros: Realistic color
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Quality
on December 18, 2018
Posted by: Hate it
from Orlando, FL
Expertise:Intermediate
This refrigerator is terrible. It was one of the few available that fit my space, but it has been awful. It is literally falling apart. I have replaced the plastic cover to the shelf already, and now it is broken again, as is the shelf itself, so I will have to purchase a new shelf and cover. The handle to the freezer broke off, so I had to replace that as well. For the price, it really should hold up better. Very disappointed and will never buy samsung appliances again. Stick to TV’s when purchasing samsung products.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Lo, Samsung Cares, December 19, 2018
Thank you for your feedback. We value your opinion and will use it to improve our products in the future. ^ Lo
Written by a customer while visiting Samsung US