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Customer Reviews Collected from Samsung US |
Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Average Customer Rating:
3.7
Rating breakdown 946 reviews
5 Stars
494
4 Stars
154
3 Stars
46
2 Stars
62
1 Star
190
70%of customers recommend this product.
(
628 out of
896)
Customer Reviews for Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Customer Rating
1
DO NOT PURCHASE!
on June 26, 2019
Posted by: scallans
the ice maker freezes, and it must be thawed with a hair dryer frequently. now the fan is making a horrible noise. this has been ongoing for 2 years!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 28, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Just Junk
on September 10, 2020
Posted by: Patrick
it is noisy, freezer door does not close properly, and the water pitcher leaks all over the place even after a replacement. would not purchase again.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Pat, Samsung Care, September 11, 2020
I understand you are dealing with multiple different concerns. You can take a look at the troubleshooting link below or you can reach out to us for someone on one assistance. Thanks for bringing this to our attention. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.samsung.com/us/support/troubleshooting/TSG01001852//#other-leaks-in-the-refrigerator
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.samsung.com/us/support/troubleshooting/TSG01001852//#other-leaks-in-the-refrigerator
Written by a customer while visiting Samsung US
Customer Rating
1
BIG DISSAPPOINTMENT
on September 29, 2021
Posted by: Debbie
from Fontana, ca
unfortunately this was the biggest let down. purchased this fridge 51/2 years ago, but the ice machine started giving us trouble more than 2 years ago. we have to repair leaks, icemaker (still not working). our dishwasher hasnt worked in over a year and the repair guy said that they dont have the part. made the mistake and bought samsung washer and dryer. this time i made sure to get the monthly warranty. i will never buy their products again. crossing my fingers that the stove and microwave dont go out!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Pat, Samsung Care, September 30, 2021
I'm sorry to hear this, Debbie. I can understand why you feel this way. We strive to provide high-quality products and try to meet the expectation of all of our customers. I'm happy to hear you got the warranty for the refrigerator. You can reach out to us by using the information below so we can investigate the concern further? ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143749826
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143749826
Written by a customer while visiting Samsung US
Customer Rating
5
It's bigger than we thought!
on July 16, 2014
Posted by: GrammaNana
from Tucson, AZ, USA
Expertise:Intermediate
We love this refrigerator! The LED lighting is fantastic for seeing everything, front control panel is easy to understand & read. I bought this fridge because of the french door freezer section & it has proven to be everything I hoped for in terms of organizing food.
The only things I wish were different is that there would be a 3rd crisper drawer -- the 2 it has are very big & things get lost. It would be nice to have 1 for fruits, 1 for vegetables & 1 for cold cuts/cheese -- and that the doors would close automatically.
This refrigerator is really big! It is deeper & taller than my old unit. I'm 5'2" & can't actually reach what's in the back of the top shelf. But I love it so much, I'm willing to keep a stool handy!
Pros: Bright display
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect for our warm climate.
on October 29, 2014
Posted by: StacyJ808
from Hawaii, USA
Expertise:Intermediate
We replaced our relatively-new Samsung French Door refrigerator with this one when we remodeled our kitchen about six months ago. We found that the original refrigerator just didn't give us enough of many things.
This refrigerator, on the other hand, is absolutely perfect for us.
We live in a warm climate so the optional lower cooler/refrigerator/freezer section was a HUGE selling point for me. I needed somewhere to be able to store fresh produce so that we can buy in bulk and be able to have a variety of produce at one time. This unit has exceeded my needs.
The machine that we replaced could not keep up with our ice needs. This one has no problem.
The compartments in the doors are much more accommodating than the previous refrigerator.
The inside of the refrigerator is easily accessed. We no longer have black holes where things go to never be found again.
We have a 'real' freezer in the garage so we don't really rely on the freezer section of this unit but it is a nice option to keep little things inside the house.
The only negative I can say with it, after about six months of use, is that we get a little water leakage from the ice/water dispenser. If I didn't need to randomly wipe it off over the course of the day, it would be an absolutely perfect machine.
I cannot recommend it enough for people that have similar needs to ours. I love it!
This refrigerator, on the other hand, is absolutely perfect for us.
We live in a warm climate so the optional lower cooler/refrigerator/freezer section was a HUGE selling point for me. I needed somewhere to be able to store fresh produce so that we can buy in bulk and be able to have a variety of produce at one time. This unit has exceeded my needs.
The machine that we replaced could not keep up with our ice needs. This one has no problem.
The compartments in the doors are much more accommodating than the previous refrigerator.
The inside of the refrigerator is easily accessed. We no longer have black holes where things go to never be found again.
We have a 'real' freezer in the garage so we don't really rely on the freezer section of this unit but it is a nice option to keep little things inside the house.
The only negative I can say with it, after about six months of use, is that we get a little water leakage from the ice/water dispenser. If I didn't need to randomly wipe it off over the course of the day, it would be an absolutely perfect machine.
I cannot recommend it enough for people that have similar needs to ours. I love it!
Pros: generous ice making ability, the temperature options in the third section, usuable-sized storage in the doors
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy Ms. Samsung, HQ, November 13, 2014
Thanks for all the great feedback, StacyJ808! One suggestion I have for you, if you haven't done so already, is to bleed air from the lines by dispensing about 5-6 gallons of water each time you replace the water filter. This should help to eliminate any dripping from the water dispenser. If you still get some water dripping, it's likely the result of melting ice fragments that remain in the ice chute. The solution for this is to wipe the chute with a towel on occasion, especially after dispensing crushed ice.
Hope this helps you enjoy your RF32FMQDBSR even more than you do already!
Ms. Samsung
Hope this helps you enjoy your RF32FMQDBSR even more than you do already!
Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
5
Be Aware of how to clean this fridge exterior!!
on May 31, 2014
Posted by: 2puppies
We had a 29 cubic foot Samsung French Door in a house we just sold and really liked it. Moved and decided to get a smaller version. Glad we did. It is just as easy to use and performance is just as good, at least so far.
One issue I have is not with the fridge but with Samsung. I cleaned the exterior just like the older fridge that was made from stainless. This one is not and the stainless cleaner doesn't work at all and left a mess no matter what I did.
This time there was no owner's manual with it so I made a trip to the appliance center to be told we now have to go online to get the manual. Just found time to get online to download the manual and discovered using stainless cleaner will erase the letters on the digital display and is not to be used at all! That might have been useful information in the beginning!!! Use only mild detergent and water, drying with a soft cloth. Nice change but, really, what is wrong with including a written manual or making sure customers know about such a big change?
Cons: no written manual, don't use stainless cleaner
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Problems Problems
on September 25, 2013
Posted by: KingoftheCastle
from Alabama
Expertise:Intermediate
Ice maker stops all the time. Water leaks from the dispenser. Mold found between the ice maker and the dispenser shoot. Very expensive filter cartridges.
Pros: Bright display
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
2
Response from Samsung USBy Camille , Samsung Care, April 14, 2022
Hi KingoftheCastle.
Thank you for reaching out regarding your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser as the ice maker stopped working leaks on the refrigerator. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing these links to guide you on the issue.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Also, I have included a link to a video to assist you with your icemaker.
How to maintain the ice maker in your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144404562
^Camille
Thank you for reaching out regarding your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser as the ice maker stopped working leaks on the refrigerator. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing these links to guide you on the issue.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Also, I have included a link to a video to assist you with your icemaker.
How to maintain the ice maker in your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144404562
^Camille
Written by a customer while visiting Samsung US
Customer Rating
2
Untold Noise Troubles
on November 21, 2013
Posted by: Norseman33
from Santa Ana, CA
Expertise:Expert
What was never mentioned was found on page 25 of the user manual: "PROBLEM: You can hear water bubbling in the refrigerator. SOLUTION: This is normal. The bubbling comes from refrigerant circulating through the refrigerator." This is very noticeable when trying to read the newspaper on a quite Saturday morning. It is obviously a known problem since they list it in the user manual. I did not expect to see this from a high end component.
Pros: Bright display, flexible storage
Cons: Did not meet expectations, water bubbling in the refrigerator
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
3
Written by a customer while visiting Samsung US