 |
Customer Reviews Collected from Samsung US |
Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Average Customer Rating:
3.7
Rating breakdown 946 reviews
5 Stars
494
4 Stars
154
3 Stars
46
2 Stars
62
1 Star
190
70%of customers recommend this product.
(
628 out of
896)
Customer Reviews for Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Customer Rating
2
Lot of problem.
on July 9, 2020
Posted by: Anonymous
from Panama
since the bening i have truble wirh the refr. now keep condensing upper side the ice maker naver work. and now after 4 years said that have an internal lick and have to be putting gas. the technichian said inneed to change.
have a friend that used yo have two of tis one and have to trow away and replace for lg
have a friend that used yo have two of tis one and have to trow away and replace for lg
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Ty, Samsung Cares, September 10, 2020
Hello, we appreciate you bringing this to our attention. If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) ^Ty
Written by a customer while visiting Samsung US
Customer Rating
4
I like it for the most part
on January 20, 2014
Posted by: Electric001
Expertise:Intermediate
Pro
Quality seems to be quite good. The plastic inside is strong.
The ice maker has enough ice for 3 people. I was kinda worried about the ice maker, reviews weren't that great. I gotta say my ice maker works fine...no complaints at all.
Cons
I never heard a refrigerator make a winding noise before. The inverter noise is kinda loud, the inverter noise could be improved. The ice bucket is kinda small, so when the ice drops it's loud.
I would buy again
Quality seems to be quite good. The plastic inside is strong.
The ice maker has enough ice for 3 people. I was kinda worried about the ice maker, reviews weren't that great. I gotta say my ice maker works fine...no complaints at all.
Cons
I never heard a refrigerator make a winding noise before. The inverter noise is kinda loud, the inverter noise could be improved. The ice bucket is kinda small, so when the ice drops it's loud.
I would buy again
Pros: Bright display, Inexpensive, Durable
Cons: loud
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great fridge!
on April 10, 2014
Posted by: Cichlid
from Chandler, AZ
Expertise:Intermediate
We had to buy a fridge during a move when our old one died. I wasn't sure if I would like the bottom freezer, but it is great and has plenty of room. I also love the drink drawer, it keeps them nice and cold!
Pros: Inexpensive, Durable, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quiet running
on May 13, 2014
Posted by: Laveenaz
from Laveen, AZ
Expertise:Expert
Excellent refrigerator. Roomy, quiet, has great lighting. Love the overall look.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great refrigerator
on May 17, 2014
Posted by: GOGO123
from Buford, GA, USA
Expertise:Intermediate
I would definitely recommend this product to a friend, I bought it 8 months ago and its performance has been excellent so far.
Pros: Bright display, Realistic color
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
ice maker stinks
on May 19, 2014
Posted by: Hairballs
from Fruita, CO, USA
Expertise:Expert
This frig is ok, keeps food at temps desired.
Compressor can be a little noisy but not horrible.
Stainless steel nice but like all stainless hard to keep clean.
My biggest gripe would be the ice maker, it starts to defrost almost right away and you end up with the ice sticking together and having a bad taste. needs to be dumped out every other day if not used.
Pros: Bright display, Durable, nice drawer adjustments
Cons: ice maker
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Camille , Samsung Care, April 15, 2022
Hi Hairballs.
Thank you for reaching out regarding your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser
ice form into clumps and taste bad. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing you with these links to guide you on the issue.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker makes cloudy, dirty, or clumped ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144409095
^Camille
Thank you for reaching out regarding your 25 cu. ft. French Door Refrigerator with External Water & Ice Dispenser
ice form into clumps and taste bad. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing you with these links to guide you on the issue.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker makes cloudy, dirty, or clumped ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144409095
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Another Samsung Winner!
on May 19, 2014
Posted by: KyCindy
We bought this french door refrigerator on a whim and I am loving it! I hated the constant avalanche of frozen food that used to occur every time we opened our old side-by-side freezer. The french drawer freezer is so much better. I can see everything without moving things around plus it holds slightly more than our old one. The ice in the door is a little slow to dispense but it does NOT malfunction (auger clogging up with clusters of ice) either so I appreciate the trade-off. The temps seem to be consistent, it's spacious and sleekly designed.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
French door Refrigerator
on May 20, 2014
Posted by: PoppaTom
Originally we had an issue with the ice maker but service sent someone out, replaced defective part and now completely satified with our refrigerator. Great eye appeal
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
5
Written by a customer while visiting Samsung US