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Customer Reviews Collected from Samsung US |
Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Average Customer Rating:
3.7
Rating breakdown 946 reviews
5 Stars
494
4 Stars
154
3 Stars
46
2 Stars
62
1 Star
190
70%of customers recommend this product.
(
628 out of
896)
Customer Reviews for Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Customer Rating
5
roomy
on April 8, 2015
Posted by: iceburg
product has vast amount of storage space with wide variety of option for different size products
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Not happy with the ice dispenser
on May 5, 2015
Posted by: Cassidy1961
from Summerville, SC, USA
Expertise:Intermediate
I love the refridgerator, however the ice dispenser is very slow and when you set it to give you cubed ice, it dispenses cubed and crushed ice. I called and had a tech come out and look at it because I thought it was defective and he told me that he gets a lot of similar complaints. There is nothing he can do to fix it so I guess I just have to live with it.
Pros: lots of room
Cons: Did not meet expectations, poor quality ice dispencer
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Gorgeous and so much space
on November 16, 2015
Posted by: Anonymous
from Southaven, MS, USA
Expertise:Intermediate
Of all the appliances I have purchased, this is my favorite. I stand and smile and how gorgeous this refrigerator is. I had difficulty opening the ice tray the first time. I was afraid I was doing it wrong. After I contacted the online tech, it was a snap. There is so much space inside. I love the shelves especially the shelves that fold up and hide. I can't tell you how many times I have rearranged already. The ice and water dispenser on the front looks high tech but is actually very easy to use. I am so happy with this beautiful new addition to my life.
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
color & features
on November 18, 2015
Posted by: azzoo
Expertise:Expert
Simply love the new black stainless steel color, and the features of the refrigerator, and ease of use.
Pros: Realistic color, Bright display, Durable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Superb Quality
on January 8, 2016
Posted by: TheDarkives
from Port Orange, FL
Expertise:Expert
This refrigerator performs to standards as advertised. The icemaker replenishes ice quickly and the water dispenser is fast but not forceful. The twin cooling dual compressor hums quietly and cools quickly. The drawers and shelving are sturdy without any defects and provide more than sufficient storage space. The lighting is bright for clear and visible loading and unloading. The control panel is easy to navigate for optimal functionality. I would certainly recommend this product (and many Samsung products) to anyone.
Pros: Inexpensive, Realistic color, Bright display, Durable, quiet, sufficient storage capacity
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Spacing Design
on February 7, 2016
Posted by: Humblecook
from Georgia, USA
Expertise:Expert
I fell in love with the look of the refrigerator. The color is gorgeous, particularly for those who want the steel look, but want different color option. My only problem is the awkward spacing on the door side shelves. I understand the issue with the water/ice maker, but it should have been thought a bit more carefully. I also wish it would have more separators for the freezer to have a bit more organization.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Noisy, awkward storage, leaky water tray
on July 20, 2016
Posted by: DisappointedinIL
from Illinois
Expertise:Intermediate
This fridge is very noisy. The water tray is so shallow it overflows frequently. The storage space is very awkward.
Cons: Poor quality, loud, leaky water tray, awkward storage
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 8, 2022
Hello DisappointedinIL,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Leaking Ref
https://www.samsung.com/us/support/troubleshooting/TSG01001852
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144581775
Thank you for choosing Samsung.
^Ross
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Leaking Ref
https://www.samsung.com/us/support/troubleshooting/TSG01001852
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144581775
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
3
Overall Its good
on April 29, 2018
Posted by: Juandre
from NC
Expertise:Intermediate
I ike the looks, design and the interior shelf and drawers, however the ICEMAKER which is in the upper part of this model is HORRIBLE and constantly freezes over where it won't work. You have to let the unit thaw.
Cons: ice maker is horrible
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
3
Response from Samsung USBy Rainly, Samsung Care, April 6, 2022
Hi Juandre,
We appreciate you taking the time to leave us a review on your Samsung refrigerator. We apologize for the inconvenience of having a problem with the ice maker and constantly freezing over.
To help you with this, I will provide you with a link that indicates the troubleshooting guide for ice maker concerns.
Here's a link:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/.
If the ice maker is not working, check this link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
You can also check this link for other ice maker concerns.
Here's the link: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA.
If you have any questions and assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144374953
^Rainly
We appreciate you taking the time to leave us a review on your Samsung refrigerator. We apologize for the inconvenience of having a problem with the ice maker and constantly freezing over.
To help you with this, I will provide you with a link that indicates the troubleshooting guide for ice maker concerns.
Here's a link:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/.
If the ice maker is not working, check this link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
You can also check this link for other ice maker concerns.
Here's the link: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA.
If you have any questions and assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144374953
^Rainly
Written by a customer while visiting Samsung US