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Customer Reviews Collected from Samsung US |
Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Average Customer Rating:
3.7
Rating breakdown 946 reviews
5 Stars
494
4 Stars
154
3 Stars
46
2 Stars
62
1 Star
190
70%of customers recommend this product.
(
628 out of
896)
Customer Reviews for Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Customer Rating
1
Colossal piece of junk
on November 16, 2018
Posted by: herrdoctor
from Detroit, MI
Expertise:Expert
Broke twice within the first year of ownership. First repair was done with genuine Samsung parts/contractors/approval - and it still broke. Made loud noises since day one. More flash than substance.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, May 29, 2019
herrdoctor, I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your fridge, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139830241.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 5837
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 5837
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Product
on January 14, 2019
Posted by: slickpo
from PA
Expertise:Expert
I think samsung should stick with making electronics. I bought this 25 cu ft french door refrigerator with ice maker soon as my warranty expired i started having problems with it had a technician over 6 time to my house and they cant not fix it everybody i talk to say the same thing about their appliances no good samsung.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 18, 2019
Thank you for bringing this to our attention. I realize your experience has been less than ideal, and I definitely understand. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Ice machine troubles
on January 19, 2019
Posted by: Caresu1
from Illinois
I have had nothing but trouble with the ice machine.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, January 21, 2019
Caresu1, thank you for bringing this to our attention! We really appreciate your feedback. You deserve to get the best from your Samsung Fridge, and I want to help you do just that! I have several links http://bit.ly/2STMDSs, http://bit.ly/2PzFPH7, http://bit.ly/2RDlMcA to an article with information about different issues that could be occurring with your ice maker. Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Great fridge, one huge flaw, that is costing money
on January 29, 2019
Posted by: dnelson
from Lolo, MT
Expertise:Intermediate
We have had this fridge for almost 2 years, it has amazing features and storage. There is one flaw that is becoming costly for us. The problem is the fan in the fridge is gathering ice and making noise. The repairman said there was a noted design flaw with 2 tubes near the fan both passing water at drastically different temperatures. This causes them to build up ice around them which makes the fan unstable, makes noise and causes the fan to run constantly.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
2
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, January 30, 2019
dnelson , thank you for bringing this to our attention! We really appreciate your feedback. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
Fancy only because the the app and WiFi
on May 8, 2019
Posted by: Mother 215
from Phildelphia
Expertise:Expert
My old refrigerator broke got this one cause it’s very pretty and Hi-tech. It’s small on the inside can’t hold much food. I really do like the display and apps. 1. It’s hard to clean in between the cracks of the glass shelves. So it’s dirt stuck that I can’t get out. 2. With-in the first year the handle came off the freezer. 3. My ice maker needs to be replaced. I Only it for 1 year and 4 mo.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, May 15, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139766530.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS #: 4387
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS #: 4387
Written by a customer while visiting Samsung US
Customer Rating
1
Problems with Ice Maker/Tray
on September 3, 2019
Posted by: ck112233
[This review was collected as part of a promotion.] after 18 months of use, the ice maker freezes up constantly and the ice tray cracked.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, September 4, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140355926.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 16820
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 16820
Written by a customer while visiting Samsung US
Customer Rating
1
Dead after 3yrs
on December 12, 2019
Posted by: Matt
never again. compressor dead after 3 yrs. junk. don't waste your money.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 16, 2019
I see that we have you currently set up for service, and Samsung is pleased to know that when you needed assistance you knew we would be here for you! Thank you for your support and loyalty to the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Expensive piece of trash!!
on January 23, 2020
Posted by: Campbell
[This review was collected as part of a promotion.] we hate this refrigerator with a passion. the ice maker only works sometimes. when it does work, it leaks from the ice dispenser. when we get ice, a glob of water drops out first.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 27, 2020
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141184509.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US