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Customer Reviews Collected from Samsung US |
Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Average Customer Rating:
3.7
Rating breakdown 946 reviews
5 Stars
494
4 Stars
154
3 Stars
46
2 Stars
62
1 Star
190
70%of customers recommend this product.
(
628 out of
896)
Customer Reviews for Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Customer Rating
5
Great product
on August 1, 2016
Posted by: grouch
from missouri
Expertise:Expert
LOVE< LOVE< LOVE this refrigerator. Big, spacious, sleek . Love it
Pros: Bright display, Realistic color, Durable, Inexpensive, Lightweight
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome fridge
on August 4, 2016
Posted by: dkmo
from Texas, USA
Expertise:Intermediate
No smudges with this fridge. Great price for this Samsung product with bottom freezer and water/ice dispenser. Love the color. Definitely recommend this product.
Pros: affordable, color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New Fridge Wow!!!
on August 7, 2016
Posted by: JBird1
from IL
Expertise:Beginner
So Ill start by saying this fridge replaced our old fridge that was 10 yrs old which was small and plan jane. The room alone has made a difference in how cold the food is being kept . The shelves are very convenient when placing certain items, it is very quiet, easy to change water filter. Seems to be well built but only time will tell how well it holds up.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the space
on August 11, 2016
Posted by: Graniteguy
I love the space that this refrigerator provides. We can now see everything that we have and nothing gets pushed to the back where it can't be seen and forgotten about. Perfect for our family of 6!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This product is very roomy and accommodates large pots and trays.
on August 13, 2016
Posted by: GreatOrganizer
from Sherwood, AR, USA
Expertise:Expert
I have had my refrigerator for about two weeks and it has served the family well. It is roomy and has many features including french doors and and lots of room for all of the family needs.
Pros: Realistic color, Durable, Inexpensive
Cons: the height of the shelves are not very tall.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
No fingerprints
on August 14, 2016
Posted by: 1stSamsungfridge
from Forest Hill, MD
Expertise:Intermediate
This product looks great with no fingerprints. It has an easy to use control panel for setting temperature. The ice maker is great at 10 pounds per day and the water dispenses fresh cold water. The shelves are easily adjusted with options for storing taller items.
Pros: Realistic color, Lightweight
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Poor performance with ice & water dispensor
on August 15, 2016
Posted by: Anonymous3476
It is difficult to select the water vs. ice you typically have to press the button several times before it switches, The dispenser also leaks. Expected more from a brand new high end product
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Noraina, Samsung Care, June 23, 2022
Hello Anonymous3476,
Thank you for bringing this to our attention. I understand you're having issues with your refrigerator as you have to press the button several times before it switches, and the dispenser is also leaking. I know how important it is to have a working refrigerator. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01202605/ to guide if you control panel does not respond on your refrigerator. Just click on "Refrigerator panel will not respond" for the troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ if there's a leak in your Samsung refrigerator. Just click on "Leaks from the dispenser, under the drawers, under the fridge, or other areas" for the troubleshooting steps.
In case of repair or replacement, you can check this link https://www.samsung.com/us/support/service/warranty/RF263BEAESG/AA for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144630807
-Noraina
Thank you for bringing this to our attention. I understand you're having issues with your refrigerator as you have to press the button several times before it switches, and the dispenser is also leaking. I know how important it is to have a working refrigerator. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01202605/ to guide if you control panel does not respond on your refrigerator. Just click on "Refrigerator panel will not respond" for the troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ if there's a leak in your Samsung refrigerator. Just click on "Leaks from the dispenser, under the drawers, under the fridge, or other areas" for the troubleshooting steps.
In case of repair or replacement, you can check this link https://www.samsung.com/us/support/service/warranty/RF263BEAESG/AA for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144630807
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on August 16, 2016
Posted by: Lavvon
from LaGrange, GA, USA
Expertise:Beginner
I do love the refrigerator specially the black stainless steel and it is a really nice fridge and is working great" the only thing that is a little wrong for me is the fridge department, the freezer is just right i love it but the fridge is a little small inside looking at it from the outside you would think it's really large inside but it's not when i was looking at it in the store i was just looking at how pretty it was and how badly i needed a freezer which i am still happy about, but now i want be cooking very large dinners because i have limited space but overall i love it!!
Pros: Bright display, Realistic color, Durable, plenty of room in freezer
Cons: a little small inside
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US