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Customer Reviews Collected from Samsung US |
Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Average Customer Rating:
3.7
Rating breakdown 946 reviews
5 Stars
494
4 Stars
154
3 Stars
46
2 Stars
62
1 Star
190
70%of customers recommend this product.
(
628 out of
896)
Customer Reviews for Samsung - 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone - Stainless steel
Customer Rating
1
Drawers and door containers break!
on April 27, 2020
Posted by: Jim68005
from Omaha, NE
in less than a year, the big drawer cracked and 2 of the door shelves/containers cracked under very normal use. the components are very cheaply made.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Lena, Samsung Care, July 1, 2020
I understand how frustrating it can be when results and expectations do not meet. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. We thank you for choosing Samsung. ^Lena
Written by a customer while visiting Samsung US
Customer Rating
1
the worst design ever!
on May 12, 2020
Posted by: majid
from 28270
my worst experience ever. it has a little space in it which it feels smaller with poor design. and the motor is too loud . which i can hear it even in the bedroom .
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
3
Response from Samsung USBy Ty, Samsung Cares, September 23, 2020
Hello! Thank you for reaching out to us. Here is a link that will help resolve your Samsung refrigerator concerns https://bit.ly/2ZYS9Zm ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t buy this product
on May 22, 2020
Posted by: Rain91
we bought this model expecting an ice maker. it broke soon after we bought it. the back of the fridge gets ice build up and under the vegetable drawers leaks water. save your money!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 17, 2020
Hello! This link will help resolve your Samsung refrigerator concerns. https://bit.ly/2RDcTkI ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Frozen
on May 28, 2020
Posted by: Wiredragger
this is a great fridge if you don’t mind taking the whole thing apart about every 13-14 days to defrost the fridge. it hasn’t made ice in 7 months. junk.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, September 18, 2020
I understand this can be frustrating to deal with. If you have any questions or concerns, we are always here for you. If you would like some troubleshooting tips, you can find some in the link below. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible!
on June 4, 2020
Posted by: Lisa G
from USA
[This review was collected as part of a promotion.] ice maker build up is awful! the refrigerator compartment has ice all over it, and there is water in my drawers from the condensation on the inside of the fridge.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Ty, Samsung Cares, August 12, 2020
Hello! Thank you for reaching out to us! We definitely understand your frustration. Here's a link to a troubleshooting guide that'll help resolve your concerns regarding the ice maker https://bit.ly/2Fbtnxw and water inside the fridge https://bit.ly/3it4VGq ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Stay away
on June 5, 2020
Posted by: Merima
from Florida
sorry samsung, i thought your quality is the best since i grew up with samsung being equal to quality.
Features
3
Performance
1
Design
5
Value
3
Response from Samsung USBy Ty, Samsung Cares, September 22, 2020
Hello! We greatly appreciate you sharing your Samsung experience with us. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Do Not Buy!!!
on June 6, 2020
Posted by: dks1
from San Jacinto, CA
i would not recommend purchasing this refrigerator. the ice maker continually freezes over, stops making ice and has to be defrosted. the drawers have crevices that food particles get in and it is difficult to take them apart to get them clean. the door shelves are hard to remove for cleaning. i have owned many samsung products and always been happy but not with this refrigerator.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 22, 2020
Hello! Thank you for bringing this to our attention. Here is a link that will help with your Samsung refrigerator https://bit.ly/3kL4hW1 ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
very frustrated
on June 15, 2020
Posted by: Shayne
[This review was collected as part of a promotion.] i have had nothing but trouble with this fridges ice maker and freezing up. i have the ice maker replaced 2 times and i have to unthaw it about every other month or so. it all started just before the warranty and after the warranty ended. i have had to pay out of pocket twice to put in a new ice maker, and the problem still is not fixed. there is no ice, it will not make any ice. i have resulted to buying bags of ice keeping them in the freezer for drinks. whats the use of having an ice maker if it never works.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy Ty, Samsung Cares, August 31, 2020
Hello! Thank you for reaching out to us with you concerns. You're an important member of the Samsung family, and we're here to help! Please, contact us: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142400044 ^Ty
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142400044 ^Ty
Written by a customer while visiting Samsung US