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Customer Reviews Collected from geappliances.com |
GE - Profile 25.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average Customer Rating:
2.6
Rating breakdown 80 reviews
5 Stars
13
4 Stars
15
3 Stars
10
2 Stars
12
1 Star
30
36%of customers recommend this product.
(
23 out of
64)
Customer Reviews for GE - Profile 25.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
1
buy something else, this is garbage
on April 11, 2021
Posted by: mbbbbbbb
from venice, fl
nothing but problems for me. Once this dies completely (it's in the process), I will buy a different manufacture product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Geoff@GEA, GE Appliances, April 12, 2021
Hello and we are sorry to hear that you are having issues. We recommend an authorized service company have a look at your refrigerator to have it properly diagnosed and repaired. You can schedule an appointment with a GE Service technician at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm -- Stay safe. We hope we can regain your faith in our products. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
GREAT BASIC REFRIGERATOR
on April 16, 2021
Posted by: VALZ
from HONOLULU
KEEPS FOOD COLD, AND MAKES ICE IN A TIMELY MANNER. THE SPACING IS REALLY OFF. NOT ENOUGH ROOM FOR TALL ITEMS WITHOUT LOOSING SPACE. SOMEHOW, THE SPACING DOES NOT REALLY WORK WELL FOR STORAGE. BEAUTIFUL TO LOOK AT THOUGH.
No, I would not recommend this to a friend.
Features
3
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
GE PROFILE
on January 11, 2022
Posted by: carwil
from BUDD LAKE NJ
product ice maker is extremely loud the water to fill the ice is loud and water develops under the pull out drawer and no has been able to locate where its coming from. The water has to be sucked out with a wet vac every week otherwise it will leak onto the kitchen floor.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
3
Value
3
Response from geappliances.comBy Kelsey@GEA, GE_Appliances, January 12, 2022
Hi there - We are so sorry that the icemaker is so loud and that water is forming under the pull out drawer. This is not something we would expect from this unit and we can understand your disappointment.
We recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your refrigerator. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling 1-800-GECares (1-800-432-2737) Monday through Friday from 7 a.m. to 10 p.m. ET or Saturday and Sunday from 8 a.m. to 6 p.m. ET.
If you have any questions or concerns moving forward, please reach out to us directly and we'll be glad to help. Take care, Kelsey@GEA
We recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your refrigerator. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling 1-800-GECares (1-800-432-2737) Monday through Friday from 7 a.m. to 10 p.m. ET or Saturday and Sunday from 8 a.m. to 6 p.m. ET.
If you have any questions or concerns moving forward, please reach out to us directly and we'll be glad to help. Take care, Kelsey@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Could have been a great refrigerator
on July 10, 2023
Posted by: PCGibson
from Warrenton, VA
When it works, it's a good refrigerator. But I've had to replace the ice maker twice so far, the freezer gaskets once, and since the refrigerator part no longer cools I think I'm going to have to replace the fan assembly - and I'm hoping it isn't something worse. I'll be talking to the wife today about possibly getting a new fridge - but sadly, we're unlikely to consider another GE appliance.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
2
Response from geappliances.comBy Devin@GEA, GE_Appliances, July 11, 2023
Hi there,
Thank you for taking the time to leave a review on your GE Profile Series french-door refrigerator. We are sorry to hear that you are experiencing these issues with your appliance as this is certainly not normal operation, nor the quality that we expect.
We hope you will allow us to make it up to you in the future as we are constantly improving and bettering our appliances for our Consumers. Thank you for your review, and for choosing GE Appliances for your home!
-Devin@GEA
Thank you for taking the time to leave a review on your GE Profile Series french-door refrigerator. We are sorry to hear that you are experiencing these issues with your appliance as this is certainly not normal operation, nor the quality that we expect.
We hope you will allow us to make it up to you in the future as we are constantly improving and bettering our appliances for our Consumers. Thank you for your review, and for choosing GE Appliances for your home!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Time for a new Refrigarator
on October 30, 2023
Posted by: kkekke
from Appleton WI
After 11 years it is time for a new Refrigerator...finally at our breaking point with this GE refrigerator. This this has had so many issues...From the constant ICE in upper(known issues btw) & lower units to the Flap on the Left side door breaking(Cheap plastic parts)...Was told I would have to replace the entire door! Worst refrigerator I have owned.
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, October 30, 2023
Hi! We appreciate you taking the time to leave us a review. We are so sorry to hear of your experience with this refrigerator. We will be sure to share this feedback with our product design teams, so the necessary improvements can be made to future models.
We are honored to have you as a part of the GE Appliances family, and we hope to gain your trust back with our products. - Adrian@GEAppliances
We are honored to have you as a part of the GE Appliances family, and we hope to gain your trust back with our products. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Leaky filter…like all the other reviews
on August 3, 2024
Posted by: JG1999
from Chicago, IL
The same as everyone else. It leaks and you have to clean up ice and water underneath the deli section. Is there anyway to prevent this? It sounds like the answer is no. They keep mentioning O-rings, but very hard to find that part and then replace. Whenever we go on vacation we always clean it up prior because we are afraid to come back to a flooded house.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Charlie, GE_Appliances, August 5, 2024
We're sorry to hear that your refrigerator is leaking water. We recommend reinstalling the water filter. To replace the filter, please see the video linked below:
https://www.youtube.com/watch?v=vlnnTJoNxQk
https://www.youtube.com/watch?v=vlnnTJoNxQk
Written by a customer while visiting geappliances.com
Customer Rating
2
Not recommended
on March 10, 2025
Posted by: Path56340
Ice maker repeatedly would stop producing. Twice it froze, eventually thawed but what an immense hassle of defrosting, heating up the freezer compartment! Very expensive replacement of the entire ice making system, worked for a year, has completely quit working again. Not worth it to replace/repair. Now the drawer freezer has stopped getting cold enough to keep food frozen. To be fair, partially due to dirty condenser coils and too full freezer, but after cleaning and throwing out most of the thawed food, it still won’t stay cold enough to freeze. Fridge compartment is still ok. I like the configuration, adjustable shelves,and filtered water is good.i guess it’s too expensive to replace, will continue to use until fridge dies. Will never again buy a fridge with integrated ice maker; instead will get one with an ice drawer and make my own.
Response from geappliances.comBy Tierra, GE_Appliances, March 13, 2025
We'd like to assist you with your refrigerator. A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
2
Can see why this one is no longer made
on September 8, 2025
Posted by: Hubba Bubba DenCo
It was nice when 1st purchased. Out of warranty the compressor failed. We had that replaced for almost 1/2 the cost of new. Decided to go that route instead of just getting a new one (Mistake).
We constantly get sheets of ice under the bottom deli tray. One of the rollers broke & has been glued back into place several times.
The ice maker needs to be replaced every few years. It would eventually make smaller & smaller & eventually quit. I think we have replaced that 4 or 5 times in the past 10 years we had this.
It can also leak water making a big chunk on the ice compartment.
Now that section no longer cools enough to make ice. We did just purchase a new 2025 model Samsung (who make this one) in hopes this one lasts. At least it was on sale & paid much less for a larger capacity fridge.
Hopefully we can get a few $$$ for this selling on Craigs.
Response from geappliances.comBy Diego, GE_Appliances, September 10, 2025
We are sorry to hear your experience, and we would like to help. If needed in the future, we recommend contacting our Bodewell team at 833-426-3393 when experiencing issues with your refrigerator.
Written by a customer while visiting geappliances.com