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Customer Reviews Collected from geappliances.com |
GE - Profile 25.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average Customer Rating:
2.6
Rating breakdown 80 reviews
5 Stars
13
4 Stars
15
3 Stars
10
2 Stars
12
1 Star
30
36%of customers recommend this product.
(
23 out of
64)
Customer Reviews for GE - Profile 25.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
1
Water constantly pools just like others reported
on March 1, 2023
Posted by: ArizonaPerson
from Phoenix, AZ
Fridge worked great for the first couple of years, then we learned the hard way about having to manually defrost it because the drain hole freezes up almost immediately when the fridge is plugged back in. The drainage hole is tiny, and the default fridge temperature is set quite low which is an automatic recipe for a frozen drain hole causing water to overflow into the lower cavity of the fridge. Numerous times the fridge has been completely emptied, left unplugged, defrosted entirely, inner panel removed, cleaned (including the drainage hole and pipe) but the same problem occurs again and again and again. I now have to keep a towel by the bottom drawers to soak up the excess water and I have to replace that water-logged towel every 3 days. I agree with others experiencing this problem, that this fridge has a serious design flaw.
Features
2
Performance
1
Quality
1
Value
2
Response from geappliances.comBy MichaelBatGEA, GEAppliances, March 1, 2023
Hello,
We’re so sorry to hear that you’ve had a negative experience with your refrigerator. We know it’s frustrating when any appliance gives you trouble, but it’s even worse when it’s something you rely on often like a refrigerator, and this is not something we want or expect when it comes to our products. We take your feedback seriously; we will work hard to improve our products going forward and we hope that we can earn your trust back in the future. Thank you for taking the time to leave us your feedback and please feel free to reach out with anything else you may need. Best regards. -MichaelB@GEA
We’re so sorry to hear that you’ve had a negative experience with your refrigerator. We know it’s frustrating when any appliance gives you trouble, but it’s even worse when it’s something you rely on often like a refrigerator, and this is not something we want or expect when it comes to our products. We take your feedback seriously; we will work hard to improve our products going forward and we hope that we can earn your trust back in the future. Thank you for taking the time to leave us your feedback and please feel free to reach out with anything else you may need. Best regards. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
this product does have great features
on February 11, 2012
Posted by: sunnydaze
from Surprise, AZ, USA
I love all the features on this product, but, after nearly 5-months of use, this is a little smaller than my prior brand product for the cost. The ice maker takes up too much space on the inside door.
One item i am disappointed in is the water/ice system on the exterior door. The spout points inward toward the door, making it inconvencient to set a glass down to catch the flow, so you have to hold the glass or bottle for the water to flow into it.
But, overall, a good choice for our household. I love the lightning inside the refrigerator; I like the size of the freezer and the drawer inside the freezer.
I would recommend this to a friend!
Performance
5
Quality
5
Features
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
PFSS6PKXSS
on May 25, 2013
Posted by: Drummerman
from Wantagh, NY, USA
[This review was collected as part of a promotion.] I have been a very satisfied consumer using GE kitchen products for over 40 years. To my dismay, I purchased a new "state of the art" refridge model PFSS6PKXSS after my old GE
gave out from 1981which had worked flawlessly.
First, no butter tray was even enclosed. Secondly, I can't even fit a water bottle under the outside dispenser to fill it without spilling all over the tray. Thirdly, my freezer has built up frost all over the compartments and on the sides of the draw numberous times resulting in the removal of the draw and cleaning off all the food and repacking the drawer. When I contacted C.S., I was told that was normal and I should make sure the drawer is closed effectively each time. I also contacted my retailer and was told the same story. Really!
My new Profile Stove is excellent. I wish I could say the same for my fridge.
gave out from 1981which had worked flawlessly.
First, no butter tray was even enclosed. Secondly, I can't even fit a water bottle under the outside dispenser to fill it without spilling all over the tray. Thirdly, my freezer has built up frost all over the compartments and on the sides of the draw numberous times resulting in the removal of the draw and cleaning off all the food and repacking the drawer. When I contacted C.S., I was told that was normal and I should make sure the drawer is closed effectively each time. I also contacted my retailer and was told the same story. Really!
My new Profile Stove is excellent. I wish I could say the same for my fridge.
No, I would not recommend this to a friend.
Performance
4
Quality
4
Features
2
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Too many problems
on July 2, 2013
Posted by: edm19
from San Jose, CA, USA
[This review was collected as part of a promotion.] I have experienced many of the same problems reported here and online. Water collects under the deli tray constantly. This requires removal of the tray and sopping up the water monthly to prevent damage to my floors. sometimes that water freezes into a 1/4 inch solid sheet of ice. Frost forms on the air flow ports in the back of the fridge. The cooling element in the back eventually freezes solid preventing airflow. Restricted airflow results in inconsistent temperature. The ice machine never kept up with demand even when new. Now it makes 1 to 2 racks of ice per week. I have also had unusual problems with frost in the freezer.
I suspect design flaws in the defrost function of this unit. Condensation is not properly draining. I took this unit out of service for a full day to completely defrost, verified the drain was clean - 3 months later, same problems were evident.
I am sorely disappointed, I researched this thoroughly before purchase. It is a beautiful design with all the features I needed. Sadly, proper function did not follow.
I suspect design flaws in the defrost function of this unit. Condensation is not properly draining. I took this unit out of service for a full day to completely defrost, verified the drain was clean - 3 months later, same problems were evident.
I am sorely disappointed, I researched this thoroughly before purchase. It is a beautiful design with all the features I needed. Sadly, proper function did not follow.
No, I would not recommend this to a friend.
Performance
1
Quality
2
Features
4
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
2
No longevity
on February 13, 2017
Posted by: Bilton
from Coconut Creek, FL, United States
This fridge only makes a tiny amount of ice per day, and it constantly goes through filters. Junk.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Do Not buy
on August 7, 2017
Posted by: gardengeek
from St. Petersburg, FL, United States
After 7 years our GE Profile refrigerator has started having issues that are so complex, that two different companies that have come out cannot diagnose the issue. The panel beeps at all hours of the day and night, as if some zombie is changing the temperature inside the refrigerator and setting off the panel.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
5
The Truth
on December 18, 2019
Posted by: SaviorX
from Massachusetts
GE did not make this fridge. Many of the old GE fridges were made by Samsung, and they were terrible! Much better nowadays since Haier took over!
I would recommend this to a friend!
Written by a customer while visiting geappliances.com
Customer Rating
3
Great for a couple of years
on September 14, 2021
Posted by: 1pkraft
from Ellicott City, MD
Fridge was purchased and installed in 2009 and worked very well. It has a feature that is supposed to remind you to replace the water filter which never worked but that wasn't a big deal. It never really made a lot of ice but we learned to deal with that as well. Ice maker completely stopped working and was replaced out of warranty on July 7, 2012. Tech said the new ice maker had some changes including better air flow and a metal screw to disperse ice. The new ice maker was much better. Fast forward to March 30, 2020 and the ice maker has failed again. And now there is water pooling beneath the crisper drawer. I have to soak this up every 3 weeks or it freezes and then overflows into the bottom freezer. Tech ordered the ice maker rain and replaced the heat probe, ASM cover evap plus cleaned out the drain tube. When he came back to install the ice maker I told him the water was still pooling under the crisper tray. He checked all drains and parts and said "there' nothing else I can do". So I soak the water out every 3 weeks. Ice maker failed again and I scheduled a service call for September 22, 2021. Ice maker should be covered under the 5 year warranty for replacement parts. While I'm waiting for the service call the fridge starts a loud humming that comes and goes. There were a few ice cubes in the tray but when I checked it yesterday the tray had water in it and no ice cubes. I figure this one is reaching it's end of life and we purchased a new fridge. Just called to cancel the service appointment for next week.
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Mike@GEA, GE Appliances, September 15, 2021
Hey there,
We are awfully sorry to hear that your refrigerator has issues with the ice maker and that there is water in your refrigerator. We can absolutely understand how frustrating that is. We're sorry to see you leave and do hope you'll consider us again in the future. Wishing you well. Mike@GEA
We are awfully sorry to hear that your refrigerator has issues with the ice maker and that there is water in your refrigerator. We can absolutely understand how frustrating that is. We're sorry to see you leave and do hope you'll consider us again in the future. Wishing you well. Mike@GEA
Written by a customer while visiting geappliances.com