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Customer Reviews Collected from geappliances.com |
GE - Profile 25.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average Customer Rating:
2.6
Rating breakdown 80 reviews
5 Stars
13
4 Stars
15
3 Stars
10
2 Stars
12
1 Star
30
36%of customers recommend this product.
(
23 out of
64)
Customer Reviews for GE - Profile 25.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
4
Beautiful Refrigerator!!
on April 27, 2021
Posted by: MartiniGirlChar
This is aesthetically pleasing in any kitchen. We like the way it looks a lot. A couple odd/irritating things: The icemaker sounds like it hurls the ice cubes into the bin (sometimes waking us up) and the bottom freezer door is extremely heavy, even when empty.
I would recommend this to a friend!
Features
4
Performance
3
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
2
Very Disappointed
on May 8, 2024
Posted by: Superado
As most other reviewers of this refrigerator have experienced:
* I have to mop up water from under the bottom drawer daily (apparently from drain line freezing up)
* I have had to replace the ice maker 3 times due to complete failure
* The freezer has stopped working now
All of the above issues are repeated over and over throughout all of the reviews.
I would have expected GE to have addressed these issues by now; but, apparently they have not...except an apology in each reply.
* I have to mop up water from under the bottom drawer daily (apparently from drain line freezing up)
* I have had to replace the ice maker 3 times due to complete failure
* The freezer has stopped working now
All of the above issues are repeated over and over throughout all of the reviews.
I would have expected GE to have addressed these issues by now; but, apparently they have not...except an apology in each reply.
Response from geappliances.comBy Devin, GE_Appliances, May 9, 2024
We want to help with your GE Profile Series bottom-freezer refrigerator. An agent is going to be reaching out to you directly via email to gather some information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
GE Profile PFSS6PKXESS has too many problems.
on May 31, 2024
Posted by: sbiker
from Papillion, NE
Lots of problems with ice maker and display on the door. Nothing works. Near impossible to find replacement parts and owner manual does not address issue.
Features
2
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, June 3, 2024
We recommend scheduling service with one of our certified technicians to get this icemaker and display issue properly addressed. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible product.
on November 10, 2024
Posted by: blackice07
This fridge failed in all capacity. It freezes in the refrigerator, then it melts and drips into the freezer. Bonus for the water system failing and not really being able to be repaired. Luckily I purchased this for way less than retail when new.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, November 13, 2024
We want to help out with your refrigerator freezing your food. You can check through the following article for tips that can help out with your food freezing: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002). If you are still experiencing issues, we suggest scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link: (https://www.geappliances.com/ge/service-and-support/service.htm).
Written by a customer while visiting geappliances.com
Customer Rating
4
Great Fridge, only 1 flaw!
on December 12, 2024
Posted by: Prince Harry of the Shire
from Mars
Comparing this older fridge from the 2010s, it is much better than fridges for today. Even though it has a smaller cubic foot listed interior, it is has a lot more space than a 27 cft fridge today, because the icemaker is pushed to the back of the fridge, as is the filter. Todays fridges with front filters and ice makers hog up the door space, leaving you with less space, and new fridges have a shallower interior depth. Yes, this fridge leaks water onto the deli tray, freezes, then you have to spatula it out, or call for repair. The drip tray at the back of the fridge behind a panel freezes and clogs, causing water that would normally drip out the back to the evaporation tray to get clogged, and overflow.
I would recommend this to a friend!
Features
3
Performance
3
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible product
on July 27, 2014
Posted by: Anonymous
from League City, TX, United States
We started having issues with this frig when it was 2 years old. Fan started making a weird sound, we were told to unplug it for 24 hours. Then ice started to build up on back wall and under deli drawer. Completely dissatisfied, will not buy anymore GE appliances.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Giant piece of garbage
on February 16, 2018
Posted by: Mike 646
from New Jersey, USA
I have the same problem everyone else does - the water build up underneath the deli the drawer and freezing. Also my condenser fan will often freeze solid.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
2
Response from geappliances.comBy BRENDA@GE, GE_Appliances, February 20, 2018
Hello Mike 646, We appreciate you taking the time to write a review on your refrigerator. We regret your experience. Your comments are important to us. We have forwarded them to our product quality engineers. Thank you for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
Pure and simple junk
on November 17, 2014
Posted by: ReallyPissedOff
The worst refrigerator we ever bought. The one it replaced is still going strong out in the garage.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com