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Customer Reviews Collected from geappliances.com |
GE - Profile 25.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average Customer Rating:
2.6
Rating breakdown 80 reviews
5 Stars
13
4 Stars
15
3 Stars
10
2 Stars
12
1 Star
30
36%of customers recommend this product.
(
23 out of
64)
Customer Reviews for GE - Profile 25.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
1
Four years old and water collecting and freezing on bottom of refrigerator section.
on May 5, 2013
Posted by: Menchar
from Carpinteria, CA, USA
Bought the refrigerator new, after four years it is collecting water that freezes under the deli drawer. Suspect it's the water reservoir leaking. Also had frost buildup in freezer that I had to manually defrost. This was an expensive unit and for the money paid should have lasted a lot longer than four years. If what the other reviewers are saying is true (this very common problem of water collection in refrigerator bottom is not repairable) then this is truly a bad product.
No, I would not recommend this to a friend.
Performance
1
Quality
1
Features
2
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible money pit
on February 13, 2018
Posted by: Rhett1
from Bend, OR, USA
This things has had issues from the start! It leaks water into the frig and the ice maker stopped working- hundreds to fix!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy JILLatGEA, GE Appliances, February 14, 2018
Hello. We appreciate your taking the time to write your review on your refrigerator. You have selected a really nice model and we’re sorry to hear you are experiencing this issue. We recommend to schedule a service appointment with an authorized GE Appliance technician who can accurately diagnose and repair your appliance. Appointments may be scheduled online at:
http://www.geappliances.com/ge/service-and-support/service.htm
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
If you have already reached out to our service department and further help is needed, we are glad to assist you through our contact us page:
http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
Thank you, again, for your feedback.
http://www.geappliances.com/ge/service-and-support/service.htm
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
If you have already reached out to our service department and further help is needed, we are glad to assist you through our contact us page:
http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
Thank you, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
4
Love the layout of this fridge!
on March 2, 2018
Posted by: cHutson
I bought this in 2010 and it still works great. Love the water filter feature that changes color when it needs to be replaced. Only downside is the deli drawer can freeze up after water accumulates under the drawer. This happens when the doors are left open too long.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Hmmm
on March 26, 2012
Posted by: jamesp717
from Westchester NY
Nice looking unit, but within the first 6 months ice maker had to be replaced. Water dispenser slows after about a month or two. Had water checked its fine and so is water pressure. It is my understnding that the filters were defective. Just turned two years old and now the whole unit is being replaced.The temperture in my freezer as I write this is 57 degrees.
Loved it when I bought it, but that love has faded.
No, I would not recommend this to a friend.
Performance
2
Quality
2
Features
5
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
5
Best refrigerator ever invested in!
on March 1, 2016
Posted by: flmadrigal
from Ripon, CA, United States
Purchased in 2010 and still going strong! Had to replace a couple of things here and there and even had to defrost a drain hose, but still looks and cools perfectly. Too bad it is not manufactured any more as I would have loved to purchase the same exact model for my other property.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Very Roomy
on September 8, 2014
Posted by: caliman83us
from California, United States
Have had it for 4 years now and has not given us one problem. Great Buy!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Beeping issue
on December 3, 2017
Posted by: Debbie 33
After only 5 years it started beeping for no reason, and periodically still does. Then last night it started beeping and it wouldn’t stop, keeps going into “e” saver mode, defrosted my freezer, had to take everything out. It’s only approx 7 years old. very disappointed.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
2
Value
2
Response from geappliances.comBy TREY@GEA, Consumer Service , December 8, 2017
Hello Debbie 33 - Thank you for contacting us. We regret to hear you're having this issue. This is certainly not something we would expect to occur. Please disconnect power to the appliance for two to three minutes. This should reset the electronic components of the appliance, and restore normal functioning. Should these issues persist, I recommend scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and repair your appliance. You can schedule an appointment by calling 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET or schedule online anytime at: http://www.geappliances.com/ge/service-and-support/service.htm .GE Appliances technicians are certified specialists trained by the factory and supported by our technical assistance team. They use proprietary computer technology to more accurately diagnose the problem and make sure the appliance is fixed properly. No other servicer has this technology. - TREY@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
ICE MAKER NEVER WORKED SINCE DAY 1
on June 29, 2012
Posted by: Lanky
from NY
GE was discontinuing this product when we bought it. We bought it anyway. HUGE mistake. Now I know why they are discontinuing it. The ice maker never worked at all since Day 1. We had the ice maker replaced by GE Service. Still never worked. Plus the repair guy basically lied to me when I asked him flat out if the ice maker is a problem and he said he hasn't repaired or replaced many. Yeah right. The salesman didn't warn us about the ice maker either. Didn't read the reviews on here first. The store we bought it at is taking the refrigerator back and letting us pick out a new one with full credit. It's ashame because I love the rest of the refrigerator, but I feel that it's a LEMON model.
No, I would not recommend this to a friend.
Performance
1
Quality
2
Features
5
Written by a customer while visiting geappliances.com