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Customer Reviews Collected from geappliances.com |
GE - Profile 25.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average Customer Rating:
2.6
Rating breakdown 80 reviews
5 Stars
13
4 Stars
15
3 Stars
10
2 Stars
12
1 Star
30
36%of customers recommend this product.
(
23 out of
64)
Customer Reviews for GE - Profile 25.5 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
1
Horrible Ice Issues. You have to defrost the unit
on September 5, 2020
Posted by: CDH2020
from ILLINOIS
The fridge freezes and forms ice in all the back panels and forms a sheet of ice under the deli drawer. The whole control panel went out and now it doesn't make ice or dispense water at all. We have had this ongoing issue with this fridge since we have owned it. You have to basically defrost the entire fridge everytime it freezes up. We had multiple visits and nothing solved the problems. I am so unhappy with this refrigerator and I feel we paid a lot for the refrigerator and it has not performed at all since we got it. I do not suggest GE for refrigerators.
Response from geappliances.comBy John@GEAppliances, GE Appliances, October 5, 2020
Hello CDH2020 - Thank you for reaching out about your refrigerator. We are sorry to hear about the forming ice and will be happy to help with this.
We recommend checking the common troubleshooting issues below:
Doors have been opened and closed frequently.
Doors have been left open for a long period.
There is a lot of wet food (ex. salad) or unwrapped food in the compartment.
High humidity from foods, especially warm foods.
Food is blocking the air circulation in the refrigerator. Ex: Packages resting against the rear wall.
Packages keeping the door open.
If the doors were reversed recently, often times the gaskets can be slightly misaligned. Inspect the gasket perimeter for signs of air infiltration.
The door gaskets not sealing properly or are torn or split.
If you find that this doesn’t solve the problem, we recommend scheduling service so a GE certified tech can diagnose the issue. You can reach them at 1-800-GE-CARES, or you can schedule online: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service
Keep in touch!
We recommend checking the common troubleshooting issues below:
Doors have been opened and closed frequently.
Doors have been left open for a long period.
There is a lot of wet food (ex. salad) or unwrapped food in the compartment.
High humidity from foods, especially warm foods.
Food is blocking the air circulation in the refrigerator. Ex: Packages resting against the rear wall.
Packages keeping the door open.
If the doors were reversed recently, often times the gaskets can be slightly misaligned. Inspect the gasket perimeter for signs of air infiltration.
The door gaskets not sealing properly or are torn or split.
If you find that this doesn’t solve the problem, we recommend scheduling service so a GE certified tech can diagnose the issue. You can reach them at 1-800-GE-CARES, or you can schedule online: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service
Keep in touch!
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed
on January 10, 2012
Posted by: Cynthia66
While I love the bottom freezer, our ice maker has now failed for the 2nd time - the refrigerator is only 2 1/2 years old. This is unacceptable for such an expensive purchase. After researching other forums, I found out that the ice maker fails frequently. Conversely, we purchased a GE range and dishwasher at the same time and they function fine.
No, I would not recommend this to a friend.
Written by a customer while visiting geappliances.com
Customer Rating
1
Warning rebranded Refrigerator
on June 19, 2021
Posted by: RichT
from Matawan NJ
This is the biggest piece of junk ever made! It has a major design flaw. Constantly leaks water into the refrigerator compartment because the drain hole freezes over. Had it supposedly fixed 3 or 4 times, still keeps happening. This is Sam###g made refrigerator with a GE label. Stay far away. So disappointed. GE never let me down before.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Chris@GEA, GE_Appliances, June 22, 2021
Hello, thank you for your review. We are very sorry that your refrigerator has required multiple service appointments and is still not operating properly. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We also wanted to mention that we are the sole manufacturers of our refrigerators. We do not purchase our appliances from other companies to be resold under our House of Brands. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Ice Maker Issues
on January 22, 2012
Posted by: April
from Kansas City
I have loved this frig...however hate to report that we are having ice maker issues, that seem to reflect the same circumstances others are having, that I am running across as I am researching how to solve the issue. We've done all the trouble shooting such as water pressure and supply, position of the arm, changing the filter, etc. Looks like it's going to require a repairman....and of course it is within a few months of my service agreement ending :(
Written by a customer while visiting geappliances.com
Customer Rating
3
LEAKS WATER IN FLOOR
on October 4, 2012
Posted by: kablecrew
from Georgia, USA
It is leaking water under the deli drawer. It runs into the freezer and builds up ice then leaks down the side and into the floor. It has ruined my hardwood floors. If you look at complaints online, you will see this one A LOT!!
No, I would not recommend this to a friend.
Performance
2
Quality
2
Features
4
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Unrepairable
on August 12, 2013
Posted by: Docz
from Nebraska
[This review was collected as part of a promotion.] Fridge will eventually leak under deli drawer and freeze. Then leaks water down freezer drawer onto floor . can not be repaired . Model is so bad it is no longer produced...
No, I would not recommend this to a friend.
Performance
3
Quality
1
Features
3
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
No worth the money
on February 3, 2014
Posted by: bigredne
from Grand Island NE
I have this appliance since 2010 and it has leaked water under the meat container and has tons of frost on the freezer door have to remove it all the time. Now a piece in the ice maker has broken and they don't have replacement parts for it but can sell you a new ice maker for about 200 dollars.. This is the biggest and most expensive junk I have purchased as far as a refrigerator is concerned. No wonder they quit making it!!!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
2
Good so long you don't replace filter
on March 28, 2017
Posted by: DadoB
from Charlotte, NC, United States
Make sure you have repair man on speed dial if you decide to replace water filter.
Primary reason, builder installed and regrets as week as I
Will never buy GE fridge
Primary reason, builder installed and regrets as week as I
Will never buy GE fridge
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
2
Response from geappliances.comBy JILLatGEA, GE Appliances, March 29, 2017
Hello. Thank you for taking the time to write your review on your refrigerator. We’re sorry service was needed for your new appliance. This is not something we would expect to hear. We have shared your comments with our quality control team. Thank you, again, for your feedback.
Written by a customer while visiting geappliances.com