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Customer Reviews Collected from hp.com |
HP - 564 Standard Capacity Ink Cartridge - Black
Average Customer Rating:
3.9
Rating breakdown 840 reviews
5 Stars
499
4 Stars
93
3 Stars
64
2 Stars
33
1 Star
151
77%of customers recommend this product.
(
438 out of
566)
Customer Reviews for HP - 564 Standard Capacity Ink Cartridge - Black
Posted by: Sued56
from Oklahoma City, Oklahoma
Verified Purchase:Yes
I have always been pleased with HP ink products and printer supplies.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: SueDeg
from Fairport, NY
Verified Purchase:Yes
We have tried using the new black ink cartridge several times. It always comes out spotty, with parts of words missing. When we print in color, the type is clearer, but still spotty. I ended up printing out the tax form and filling it in by hand so I was sure the IRS would be able to read it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, June 5, 2020
Hi,
I'm sorry that you didn't have a good experience with the cartridge you received. However, it might not be the cartridge itself at fault.
It is likely that the printhead is clogged and not letting the ink through all of the tiny inkjets. There is a cleaning routine available from the printer's menu that you can use to clear them out. The routine might need to be run more than once, if the printhead is badly clogged.
If it appears that it is the cartridge and it has poor performance is due to a defect or damage, the return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I'm sorry that you didn't have a good experience with the cartridge you received. However, it might not be the cartridge itself at fault.
It is likely that the printhead is clogged and not letting the ink through all of the tiny inkjets. There is a cleaning routine available from the printer's menu that you can use to clear them out. The routine might need to be run more than once, if the printhead is badly clogged.
If it appears that it is the cartridge and it has poor performance is due to a defect or damage, the return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: roym
from buxton OR
Verified Purchase:Yes
worked great but I would have preferred the XL size for black ink but I didn't see the option to do it
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Samirah
from Pennsylvania
Verified Purchase:Yes
The HP ink refills work fine. Printer is old but responds best to the HP Cartridges.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: None112
from Tennessee
Verified Purchase:Yes
All the HP 564 cartridges I use last for less than 30 pages, even the XL cartridges. I only use the HP Photosmart 7510 printer occasionally, and must replace cartridges frequently.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, June 5, 2020
Hi,
I'm sorry that you didn't have a good experience with HP 564 cartridges you received. It does seem like you should have gotten to use those more.
There is a possibility that the maintenance routines caused part of this. The tiny nozzles that spray the ink onto the paper get clogged easily. It is necessary to spray a drop of ink through them occasionally to ensure that they stay clear.
Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer 'park' so that the nozzles are protected from excess drying.
When it appears that poor page yield was due to a defect, please exchange the cartridge. The return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I'm sorry that you didn't have a good experience with HP 564 cartridges you received. It does seem like you should have gotten to use those more.
There is a possibility that the maintenance routines caused part of this. The tiny nozzles that spray the ink onto the paper get clogged easily. It is necessary to spray a drop of ink through them occasionally to ensure that they stay clear.
Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer 'park' so that the nozzles are protected from excess drying.
When it appears that poor page yield was due to a defect, please exchange the cartridge. The return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: blackie2
Verified Purchase:Yes
I never could have imagined how black an ink color could be! But this really is black. I mean it said it would be black, but wow!
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: jammyjam
Verified Purchase:Yes
Unfortunately it is not working for my HP6520. Waste of money
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, June 23, 2020
Hello,
I'm sorry that you didn't have a good experience with the cartridge. That is unfortunate.
If it appears that its poor performance is due to a defect, please return it. The return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I'm sorry that you didn't have a good experience with the cartridge. That is unfortunate.
If it appears that its poor performance is due to a defect, please return it. The return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
from California
Verified Purchase:Yes
The cartridge was the wrong thickness and I DON'T FIND ANYTHING ON THE PACKAGE OR THE AD THAT TELLS ME WHAT THICKNESS I AM ORDERING. MY PRINYER NEEDS BOTH CARTRIDGES IN ORDER TO ORPERATE.
I would recommend this to a friend!
Written by a customer while visiting hp.com