[This review was collected as part of a promotion.] Ink sure went quicker than normal!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friend.
Features
2
Performance
2
Response from hp.comBy Mary, HP Care, January 18, 2021
Hi Chuckie,
I am sorry that the cartridge didn’t last long for you. I can understand if you are not happy, but rest assured that we take your feedback very seriously.
Perhaps you were printing denser printouts with this cartridge. Ink usage determines how long it lasts. High-density prints (such as images and graphs) will use more ink, especially if the paper is highly absorbent and the surrounding air is dry.
If the poor performance you experienced appears to be due to a defective cartridge, please check about returning it to us. Step-by-step instructions for completing the return and exchange process is covered at: store.hp.com/us/en/cv/returnsandexchanges
This is the same size as the XL so it doesn't fit in the smaller spot and without that, I can't print.
No, I would not recommend this to a friend.
Features
1
Response from hp.comBy Mary, HP Care, January 27, 2021
Hi Ally,
I'm sorry for the confusion and that the cartridge wasn't what you expected. It is still a correct cartridge for your printer, just not the Photo one you wanted. It should fit into the slot for the black cartridge.
A few years ago, HP found that customers were sometimes mistaking the cartridges labeled 'Photo Black' for the regular black cartridges. Because of that, HP renamed the cartridges 'Photo' rather than 'Photo Black'. Here is a link to some online information about the renaming: support.hp.com/us-en/document/c01839024