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Customer Reviews Collected from hp.com |
HP - 564 Standard Capacity Ink Cartridge - Black
Average Customer Rating:
3.9
Rating breakdown 840 reviews
5 Stars
499
4 Stars
93
3 Stars
64
2 Stars
33
1 Star
151
77%of customers recommend this product.
(
438 out of
566)
Customer Reviews for HP - 564 Standard Capacity Ink Cartridge - Black
Posted by: Serrano
from Centennial, CO
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have a HP Printer and it is a great product. Easy to use, great quality printing and multiple functions. Easy to find ink cartridges too sns great prices.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Dorenzo
from Indianapolis
Verified Purchase:Yes
[This review was collected as part of a promotion.] I just purchased this ink for my HP printer and it is really good and lasts long.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
3
Much too complicated to find assistance with a pro
on May 6, 2021
Posted by: K Lee
Verified Purchase:Yes
[This review was collected as part of a promotion.] Although set up was easy, after only 2 months the printing of black became streaked. Could not find the tools section to clean heads. Tried googling for instructions. Finally after searching for a couple of hours, found a site where the cleaning was done thru wi fi. There were still streaks after 2 cleanings.After a few more cleanings it does not print black at all. Previous to this, I had a HP printer for years without major problem.
Written by a customer while visiting hp.com
Posted by: UberTante
from Baltimore, MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] So dependable during the pandemic when delivery was spotty. And no pesky messages on my monitor telling me the ink isn't genuine HP.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: LinW1
from South Carolina
Verified Purchase:Yes
HP is always there furnishing reliable products and standing behind them. I
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: DesertK
from Yuma, AZ
Verified Purchase:Yes
I have used this product for many years and the quality is good
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Jedye
from Angel Fire, NM
Verified Purchase:Yes
I bought this cartridge in early June. It printed about 4 pages and no it is out of ink. Every time I try to print, I get a blank page
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary Chris, HP Care, July 29, 2021
Hi,
I am sorry that you had this problem. If you checked the ink levels and found no ink, the cartridge could have been defective, or the maintenance routines might have caused this. A few drops of ink here and there are used to keep the inkjets cleared and ready for your next print job. Over a period of time, they can add up.
On the other hand, if you do have ink in the cartridge, it is probable that the printhead inside the printer is clogged and not allowing ink through to the paper. There is a cleaning routine available from the printer's menu used to clear them out. The routine might need to be run more than once to clean out the clogs completely.
To prevent these problems:
- Turn the printer off when it is not being used
- Always use the power button on the printer itself to turn your printer off. That gives it time to position the cartridge so it is protected from excessive drying, which leads to clogs.
Mary
HP Care
hp.com/support
I am sorry that you had this problem. If you checked the ink levels and found no ink, the cartridge could have been defective, or the maintenance routines might have caused this. A few drops of ink here and there are used to keep the inkjets cleared and ready for your next print job. Over a period of time, they can add up.
On the other hand, if you do have ink in the cartridge, it is probable that the printhead inside the printer is clogged and not allowing ink through to the paper. There is a cleaning routine available from the printer's menu used to clear them out. The routine might need to be run more than once to clean out the clogs completely.
To prevent these problems:
- Turn the printer off when it is not being used
- Always use the power button on the printer itself to turn your printer off. That gives it time to position the cartridge so it is protected from excessive drying, which leads to clogs.
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: plupo
from Franklinton, LA
Verified Purchase:Yes
As in the past, my HP cartridge performed flawlessly.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com