I was running out of photo black ink and the quality of print was poor. I ordered two cartridges. It took almost a month for delivery. The delivery hit at least six states before I received it. I removed the old cartridge and put in the new on. The print was very poor, illegible. I removed the new cartridge and put in the second one that I purchased. Now the printer is working fine.
No, I would not recommend this to a friend.
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Response from hp.comBy Mary Chris, HP Care, July 30, 2021
Hi,
I am truly sorry that you had this sort of experience. Everyone is experiencing shipping delays because the delivery companies are having a hard time keeping up with orders right now.
The defective cartridge can be returned to us. Step by step instructions for completing the return and exchange process are at: store.hp.com/us/en/cv/returnsandexchanges