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Customer Reviews Collected from hp.com |
HP - 564 Standard Capacity Ink Cartridge - Photo Black
Average Customer Rating:
4.1
Rating breakdown 320 reviews
5 Stars
211
4 Stars
25
3 Stars
24
2 Stars
14
1 Star
46
82%of customers recommend this product.
(
119 out of
146)
Customer Reviews for HP - 564 Standard Capacity Ink Cartridge - Photo Black
Posted by: Mrs. Fisher
from Virginia
Verified Purchase:Yes
We threw the printer out
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Jabber45
from Fly over country Illinois
Verified Purchase:Yes
Works perfectly, recognized by printer, with good price and speedy delivery. And with the convenience of PayPal. Doesn't get any better than this, at least not in this lifetime !
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Dman13
from Glen Ellyn IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought 2 cartridges and neither work tried to get online support at least 10 times and never could talk to a person just an automated system that was useless
No, I would not recommend this to a friend.
Features
3
Performance
1
Response from hp.comBy Mary, HP Care, June 17, 2019
Hi,
I am sorry that you were not able to reach a person. Sometimes contacting support can be confusing.
Normally, you can contact us for help using your preferred method found at: hp.com/contactHP
However, just exchanging cartridges is a fairly easy process. Our return and exchange process is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I am sorry that you were not able to reach a person. Sometimes contacting support can be confusing.
Normally, you can contact us for help using your preferred method found at: hp.com/contactHP
However, just exchanging cartridges is a fairly easy process. Our return and exchange process is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: burban
from Houston, TX
Verified Purchase:Yes
Neither of the two cartridges worked when installed in the printer. I got a third one from a local merchant which functioned properly. I am looking for a way to return these two cartridges.
No, I would not recommend this to a friend.
Response from hp.comBy Mary, HP Care, August 10, 2020
Hi,
I am sorry that the other cartridges didn't work for you. I can understand if you are not happy with that. However, there seems to be some confusion.
You talk about Black cartridges, but it looks like you ordered a Photo one on this order. They are not interchangeable. The Photo cartridge only works in printers that use 5 cartridges, while all of them use the plain black one.
A few years ago, HP found that customers were sometimes mistaking the cartridges labeled 'Photo Black' for the regular black cartridges. Because of that, HP renamed the cartridges 'Photo' rather than 'Photo Black'. Here is a link to some online information about the renaming: support.hp.com/us-en/document/c01839024
The return and exchange process that you can use for the other two is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I am sorry that the other cartridges didn't work for you. I can understand if you are not happy with that. However, there seems to be some confusion.
You talk about Black cartridges, but it looks like you ordered a Photo one on this order. They are not interchangeable. The Photo cartridge only works in printers that use 5 cartridges, while all of them use the plain black one.
A few years ago, HP found that customers were sometimes mistaking the cartridges labeled 'Photo Black' for the regular black cartridges. Because of that, HP renamed the cartridges 'Photo' rather than 'Photo Black'. Here is a link to some online information about the renaming: support.hp.com/us-en/document/c01839024
The return and exchange process that you can use for the other two is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: abuelita
from California
Verified Purchase:Yes
I bought this item because they told me that was original, but when I put in my printer didn't work and also the computer show a message that said, this cartridge is not original, was refil
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: mr2unhappy
from Michigan
Verified Purchase:Yes
I was running out of photo black ink and the quality of print was poor. I ordered two cartridges. It took almost a month for delivery. The delivery hit at least six states before I received it. I removed the old cartridge and put in the new on. The print was very poor, illegible. I removed the new cartridge and put in the second one that I purchased. Now the printer is working fine.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary Chris, HP Care, July 30, 2021
Hi,
I am truly sorry that you had this sort of experience. Everyone is experiencing shipping delays because the delivery companies are having a hard time keeping up with orders right now.
The defective cartridge can be returned to us. Step by step instructions for completing the return and exchange process are at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I am truly sorry that you had this sort of experience. Everyone is experiencing shipping delays because the delivery companies are having a hard time keeping up with orders right now.
The defective cartridge can be returned to us. Step by step instructions for completing the return and exchange process are at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: callen
Verified Purchase:Yes
I bought it because of my previous experience with an HP Photoscan. Not nearly the same.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Disgruntled in the D
from Michigan
Verified Purchase:Yes
I'm trying to understand why the price of your ink is skyrocketing and we're getting the same amount or less ink in the cartridge. The price of ink has increased almost every year. Ridiculous. And your PhotoSmart printer is garbage, which, is why you must've discontinued it. I am so disappointed in your products I may never buy them again.
No, I would not recommend this to a friend.
Performance
1
Written by a customer while visiting hp.com