Good Afternoon, Vickie. We want to personally thank you for sharing your important quality and design feedback. Your voice and suggestions matter to us as we constantly strive to be the best home appliance company in North America. Please see the tips below that can assist with the concerns you are experiencing with your dishwasher not drying dishes properly.
• Water entering the dishwasher should be between 120 and 140 degrees Fahrenheit for best wash and dry performance. Run the faucet closest to the dishwasher prior to starting the dishwasher to purge cold water from the hot water line.
• Try unloading the lower rack first. Water from the upper rack can spill on the lower rack, making the lower rack dishes wet.
• Rinse aid greatly improves drying, reduces water spots, filming. With rinse aid the water will sheet off dishes rather than forming water droplets that cling and leave spots.
• Double check that your dishes are not touching. Fancy cookware can also keep dishes from drying properly. For example, dimples, indents or etching allows water to pool resulting in dishes remaining wet at the end of the cycle; they may require shaking off the water.
We ask that if you have any remaining questions or concerns, please contact your local retailer or us directly. Kindest regards – Anna