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Customer Reviews Collected from frigidaire.com |
Frigidaire - 30" Convertible Range Hood - Stainless Steel
Average Customer Rating:
3.3
Rating breakdown 110 reviews
5 Stars
33
4 Stars
24
3 Stars
18
2 Stars
14
1 Star
21
62%of customers recommend this product.
(
24 out of
39)
Customer Reviews for Frigidaire - 30" Convertible Range Hood - Stainless Steel
Customer Rating
1
Terrible Design for Fan Buttons Do Not Buy!
on January 21, 2019
Posted by: Richinkinc
from Seattle
We got this from our builder in our new home, it worked great for us for about 3 months. But after 3 months the low speed fan button came unglued and has since fallen into the hole in the hood it came out of, and soon after all fan speed buttons came off. It was replaced under warranty but now 2 years down the road 2 of the buttons are inside the hood and I have to use one to put in the different fan speed holes to operate. Trying to figure out how to get them out but there doesn't seem to be screws to take apart. Bad bad bad design!!! DO NOT BUY!!!!!!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, January 23, 2019
Thank you for sharing your experience with us, Richinkinc. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
Button popped out
on March 9, 2021
Posted by: Tmaxx
Works good but the light button popped out, replaced it once already the first time it popped out. Now apparently I missed the mount, or it popped out too...and now button is inside front facade. New home, less than 6 months old. Really disappointing.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, March 16, 2021
Hello, Tmaxx!
Thank you for connecting with us. It's very unfortunate to hear of the difficulties you're experiencing with the range hood. This is not the norm, and not what we would want for you. Please be on the lookout for an email from us. For immediate assistance, please contact our consumer care by phone at 1-800-374-4432 Monday-Friday, 8:30am-8:00pm EST. -Katrina
Thank you for connecting with us. It's very unfortunate to hear of the difficulties you're experiencing with the range hood. This is not the norm, and not what we would want for you. Please be on the lookout for an email from us. For immediate assistance, please contact our consumer care by phone at 1-800-374-4432 Monday-Friday, 8:30am-8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
4
Sleek & Understated
on October 27, 2015
Posted by: Aaron0
from Englewood, NJ, United States
This was the last addition to our kitchen appliances. Ultimately we would have preferred one with buttons that weren't so clunky. But we couldn't beat the price and the two of us installed it ourselves relatively easily.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Buttons fall out and very loud.
on June 21, 2017
Posted by: dj11
from Austin, TX, United States
[This review was collected as part of a promotion.] Less than a year old and a button pops out when turning off the fan. It can't be repaired from what I'm told. Fan is loud too. This product is defective by design. Horrible.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , June 26, 2017
Oh no Dj! I certainly hate to hear about your experience. In researching, I was unable to locate any recent contact with us pertaining to your matter. Please contact us directly at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience, so that we can assist you properly with your matter. Kindly- CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible
on January 4, 2018
Posted by: Jazzyjoesig
from Riverside, NJ, United States
I have had the range hood for a couple of years. The buttons for the fan kept falling out and now we have lost two of them. They should replace this unit free of charge to all of us. Product defect!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, January 8, 2018
Hey Jazzyjoesig, I am sorry to hear about the concerns you are encountering with your range hood. I would recommend having an authorized service provider out to properly diagnose and repair your hood. If you need assistance obtaining a service appointment, please feel free to contact us directly.
Written by a customer while visiting frigidaire.com
Customer Rating
3
It’s nice but...
on April 28, 2019
Posted by: Ranamar86
from Michigan
[This review was collected as part of a promotion.] Looks nice, but soon after 1 yr warranty expired, when I pushed the level 3 speed fan button it went inside the hood , I don’t know how can I fix it, please any help. Thank you
Response from frigidaire.comBy Briana, Online Outreach Specialist, April 30, 2019
Hello, Ranamar86! Thank you for your feedback! We sincerely apologize for your experience with your Frigidaire 30'' Overhead Range Hood. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. For further assistance, please contact us directly at 800-374-4432 M-F 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor design
on January 24, 2020
Posted by: ErinE
The push buttons for the fan and light pop off easily when you shut it off or change fan speeds. The 2nd fan speed button popped out and when we tried to put it back on it fell into the hood where it can’t be retrieved.
Response from frigidaire.comBy Briana, Online Outreach Specialist, January 28, 2020
Hello, ErinE! Thank you for your feedback! We sincerely apologize for your experience with your range hood. Our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
2
Looks Nice, Faulty Buttons
on February 11, 2022
Posted by: kdm1234
The range looks great, but the buttons come loose easily with normal use and one of ours has even fallen into the unit with no way to retrieve.
Response from frigidaire.comBy Christy, Online Outreach Specialist, February 14, 2022
We’re sorry to learn the buttons on your range hood haven’t met your expectations. We place a great deal of emphasis on manufacturing quality products and want you to have the best experience with your appliance.
If needed, please connect with us via live chat Monday-Friday 8:30 am- 8 pm EST or by phone at 1-800-374-4432, and we’ll be happy to help.
Best regards, Christy
If needed, please connect with us via live chat Monday-Friday 8:30 am- 8 pm EST or by phone at 1-800-374-4432, and we’ll be happy to help.
Best regards, Christy
Written by a customer while visiting frigidaire.com