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Customer Reviews Collected from frigidaire.com |
Frigidaire - 30" Convertible Range Hood - Stainless Steel
Average Customer Rating:
3.3
Rating breakdown 110 reviews
5 Stars
33
4 Stars
24
3 Stars
18
2 Stars
14
1 Star
21
62%of customers recommend this product.
(
24 out of
39)
Customer Reviews for Frigidaire - 30" Convertible Range Hood - Stainless Steel
Customer Rating
2
Design Flaws
on May 10, 2020
Posted by: RK20
This vent hood came brand new with our new construction townhome. Within a year one of fan speed buttons pushed into the panel and now all of them have done the same. This appears to be a consistent problem with this model.
Response from frigidaire.comBy Online Outreach Specialist, May 20, 2020
Oh my, RK20! We're sorry to hear that you're having this experience with your range hood. We'd really like an opportunity to learn more about your specific issues. At your convenience, please take a moment to chat with us or even contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account to see what solutions we might have to resolve your issues. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Garbage! Don't buy it!!!
on June 4, 2020
Posted by: Anonymous
Came with new home install and fan buttons randomly fly out of the unit like many, many other people have complained about. When calling for warranty repair, it is only apparently covered for only 1 year. I can't believe that this isn't considered a manufacturing defect based on everyone else's similar issues!
Response from frigidaire.comBy Online Outreach Specialist, June 10, 2020
Hello, Joel H!
Thanks for your feedback. We are not pleased to hear about your issues with the range hood. Please know we make every effort to manufacture quality products and your feedback will not go unnoticed. I would love to see what resolution options we may have available, please be on the lookout for an email from us shortly. If you need immediate assistance, please feel free to chat with us at frigidaire.com or contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Thanks for your feedback. We are not pleased to hear about your issues with the range hood. Please know we make every effort to manufacture quality products and your feedback will not go unnoticed. I would love to see what resolution options we may have available, please be on the lookout for an email from us shortly. If you need immediate assistance, please feel free to chat with us at frigidaire.com or contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice features
on October 3, 2020
Posted by: Tpmurf2
[This review was collected as part of a promotion.] The stainless steel is a little course not smooth but overall looks good and is working well
Written by a customer while visiting frigidaire.com
Customer Rating
2
Disappointed
on April 22, 2021
Posted by: Damien T
[This review was collected as part of a promotion.] I purchased my new home on April 1st with a suite of Frigidaire appliances. The light bulbs vent hood and it hasn't been three weeks. To make matters worse, it's almost impossible to get the bulb loose to replace it.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, April 30, 2021
Thank you for reaching out to us Damien. We regret to hear that a lamp is not working on your range hood. We would advise to ensure the lamp is installed properly first. When touching the lamp you should use tissue or wear cotton gloves to avoid damage or prevent decreasing the life of the lamp. To remove the lamp push up on the lens and turn it counterclockwise. Then reinstall the lamp by inserting and then turn clockwise to lock it into place.
If this does not help, please contact us directly via Live Chat on our website or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
If this does not help, please contact us directly via Live Chat on our website or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Lights out
on August 11, 2021
Posted by: SM San Antonio
I had this hood for less than 6 months and one light when out, and now the second one!
It’s not even cover by 1 year warranty !!! No not recommend !
It’s not even cover by 1 year warranty !!! No not recommend !
Response from frigidaire.comBy Ciara, Online Outreach Specialist , August 12, 2021
We’re sorry to hear this has been your experience with your range hood and we would like to gain a little more insight pertaining to your concerns to see how we can help. So please be on the look out for an email from us.
Best Regards,
Ciara
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
All Buttons GONE!
on February 2, 2022
Posted by: saraiza
It started with one button that slung out at my wife's face while she was cooking. This product is a safety hazard. Then a second button did the same. One of the buttons eventually got pushed in, and we had to start using the other loose button to enable other fan speeds. Eventually they all got pushed in. From what I'm reading about in all the other reviews, this seems to be a common issue and should warrant a class action lawsuit if they can't remedy the problem. We'll be sure to avoid Frigidaire products going forward.
Written by a customer while visiting frigidaire.com
Customer Rating
4
The button popped out and fell inside hood
on August 27, 2022
Posted by: Gary A P
[This review was collected as part of a promotion.] I opened hood, found button inside, applied rtv to pin that button slides over and worked fine ever since. nothing broken, they sometimes just come loose, otherwise only had to change a few lamps and everything else works fine.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Nice look and feel, but……
on September 12, 2022
Posted by: MnMike
[This review was collected as part of a promotion.] 1. They should mention to record model and serial number before installation for ease of reading. 2. Protective film on the surfaces comes off way too hard and where there are seams with a tuck under overlap the film does not come off well. Adhesive residue does result in some areas. 3. The BIGEE—- fan motor assembly was not fastened on all 4 screws to the range hood. 2 screws tight, 2 screws only into the plastic housing. Result was a very loud fan rubbing that was solved by tightening the 2 loose screws. Awkward but it was accomplished successfully. 4. No need for a 3 speed fan. Two is more than adequate. 5. Only air filtering is done by a washable stainless steel mesh panel. Would be much more effective with some sort of filtering media like charcoal. Washing will require very light handling. 6. But the stainless steel coloration is a match to my Frigidaire Gallery range and refrigerator. 7. My local small business brick and mortar store where I bought my fridge and range did not carry this so I had to buy elsewhere! They also don’t provide Frigidaire warranty service and repair. Go figure that!
Response from frigidaire.comBy Online Outreach Specialist, September 13, 2022
Hi, MnMike! Thank you for sharing your experiences with us. We’re glad to hear the new vent hood matches your refrigerator and range. Should you need anything, feel free to connect with us via Live Chat on our website or our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST). -Chris
Written by a customer while visiting frigidaire.com