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Customer Reviews Collected from geappliances.com |
GE - Café 28.6 Cu. Ft. French Door Refrigerator With Thru-the-Door Ice and Water - Stainless-Steel
Average Customer Rating:
4.5
Rating breakdown 426 reviews
5 Stars
288
4 Stars
89
3 Stars
23
2 Stars
12
1 Star
14
89%of customers recommend this product.
(
368 out of
412)
Customer Reviews for GE - Café 28.6 Cu. Ft. French Door Refrigerator With Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
1
LCD touchscreen not working
on January 15, 2021
Posted by: deniezl
from Chicago
We just bought the refrigerator last month December 15, 2020 and now the features in the touchscreen LCD is not working/
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
3
Value
3
Response from geappliances.comBy Guy@GEA, GE Appliances, January 25, 2021
Hi deniezl, we're very sorry your LCD touch screen isn't working. We can imagine your frustration given that your refrigerator is brand new. We'll be happy to help. We recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm - We're wishing you the best. - Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
It's all good ... excellent, I mean.
on January 18, 2021
Posted by: notimetalose
from Washington State
Great amount of space with adequate spatial combinations. Temperature remains steady throughout the usable area, more so than most. Extremely quiet and worry-free. All "bells and whistles" are helpful, not just a gimmick.
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
4
Response from geappliances.comBy Guy@GEA, GE Appliances, January 27, 2021
Hey notimetalose, thanks for the positive feedback! We couldn't be happier to have you in our GEA family. - Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
GREAT PERFORMANCE
on May 20, 2021
Posted by: RDE5
from CLEVELAND, OH
PLASTIC PARTS ARE NOT DURABLE BUT CAN BE REPLACED. OTHERWISE GREAT PERFORMANCE
Features
5
Performance
5
Quality
3
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Makes Hot Water!
on July 20, 2021
Posted by: Stephen T
from Austin, TX
This is an amazing Fridge! Drawers slide in and out nicely. Lots of space and one shelf slides in for tall items like bottles of wine. Best of all it makes hot water! Wife is Chinese so she drinks lots of tea. Push a button and boom, 2 minutes later you have 10oz of hot water! It has 5 preset temps from warm to hot chocolate, tea, and soup. Mom, whose a bit older, loves it! She can read the bright screen and operates the touch controls! Seriously great product!
Downfalls: ice respecter is in the door so if you don’t use a lot of ice it can get stuck there. A tap on the bin and it’s ready to go. The compressor can be a bit loud when the house is very quite, like late at night. During the day you don’t even notice it.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Design
on October 26, 2021
Posted by: Anonymous
from Orlando, FL
The climate drawer is broken. The buttons on the panel are poorly designed therefore they snap if pressed too hard. I waited 3 months without a fridge when our condenser went out earlier this year. It's been a terrible experience with this fridge
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Chris@GEA, GE_Appliances, October 29, 2021
Hello, thank you for your taking the time to leave us a review of your refrigerator. We are sincerely sorry that the climate drawer and control panel has broken. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. We hope this helps! -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Reliable Refrigerator
on April 3, 2022
Posted by: sharifbolchi
from Sugar Land, TX
We have been using the product since 2014, no issues in last seven years
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
Yes
on July 29, 2022
Posted by: Cash Ray
from Cape Cod , Ma
Quiet and spacious . Attractive appearance . Great storage in freezer with easy access .
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
After over ten years no longer working
on February 13, 2023
Posted by: Jim stew
from Dublin Ohio
Good sometimes ice maker not work now and refrigerator not keeping food cold
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
4
Value
3
Response from geappliances.comBy Devin@GEA, GE_Appliances, February 14, 2023
Greetings-
We appreciate you taking the time to leave a review on your Café Appliances refrigerator. We're happy to hear that the refrigerator lasted 10 years for you, but we also understand that you expect your appliances to last as long as they can without any difficulties, before replacing them.
With that being said, we are so sorry to hear that your refrigerator is now not keeping your food cold.
You can try the below troubleshooting information to see if this will correct the issue with your refrigerator not cooling properly.
Check for Large Containers Blocking Airflow-
Large containers in back may block the flow of cold air and adversely affect the temperatures in the refrigerator. Move tall items forward so they don't block the air flow.
Check for a Dirty Condenser-
To minimize the possibility of electric shock, unplug the appliance before attempting any maintenance or cleaning.
Check Temperature of Installation Area-
Your refrigerator may not cool properly if installed in a location which experiences temperatures below 60°F or above 110°F.
Check for Proper Air Clearance-
In general, at least 1 inch of air clearance is required on each side, top and back of the refrigerator. Air clearance requirements do vary by style and model.
We hope this information is helpful. Again, we truly apologize for the inconvenience, and thank you again for your feedback.
Best regards,
-Devin@GEA
We appreciate you taking the time to leave a review on your Café Appliances refrigerator. We're happy to hear that the refrigerator lasted 10 years for you, but we also understand that you expect your appliances to last as long as they can without any difficulties, before replacing them.
With that being said, we are so sorry to hear that your refrigerator is now not keeping your food cold.
You can try the below troubleshooting information to see if this will correct the issue with your refrigerator not cooling properly.
Check for Large Containers Blocking Airflow-
Large containers in back may block the flow of cold air and adversely affect the temperatures in the refrigerator. Move tall items forward so they don't block the air flow.
Check for a Dirty Condenser-
To minimize the possibility of electric shock, unplug the appliance before attempting any maintenance or cleaning.
Check Temperature of Installation Area-
Your refrigerator may not cool properly if installed in a location which experiences temperatures below 60°F or above 110°F.
Check for Proper Air Clearance-
In general, at least 1 inch of air clearance is required on each side, top and back of the refrigerator. Air clearance requirements do vary by style and model.
We hope this information is helpful. Again, we truly apologize for the inconvenience, and thank you again for your feedback.
Best regards,
-Devin@GEA
Written by a customer while visiting geappliances.com