| Customer Reviews Collected from bose.com |
Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Average Customer Rating:
4.1
Rating breakdown 499 reviews
5 Stars
295
4 Stars
83
3 Stars
48
2 Stars
39
1 Star
34
Customer Reviews for Bose - QuietComfort 20 Headphones (Samsung and Android) - Black
Customer Rating
5
love the wireless aspect
on November 23, 2020
Posted by: Stumpy
Gender:Male
Length of ownership:1 month
It's connected to my I-Phone and this allows me to listen to the music I want.
Written by a customer while visiting bose.com
Customer Rating
5
Great
on October 13, 2020
Posted by: Chela
Gender:Female
Length of ownership:1 month
Iam satisfactory with this product! I love it. And recomend
Written by a customer while visiting bose.com
Customer Rating
5
Game changer!
on October 5, 2020
Posted by: Matt
Gender:Male
Length of ownership:3 months
I invested in this device to control wind noise while riding my motorcycle. The ear plugs I used were just not getting the job done. As soon as I got on the interstate, I realized that this was a great investment. They fit inside my helmet and dull the roar of wind over the surfaces. This exponentially improved ride quality.
Written by a customer while visiting bose.com
Customer Rating
3
Great Sound—Cheap Build
on August 4, 2020
Posted by: asa
Gender:Male
Length of ownership:1 year or longer
I have owned four of these between myself and family. Sound is wonderful.
But truly made very cheaply. Wires will fray. Ear buds themselves actually split in half (on three of them), the plastic cover of the control device will fray and fall off (always) and the tabs that keep the rubber earpiece in place will brake. I have glued them back together a number of times. Sometimes it works, sometimes it destroys them! These would be acceptable at under $100. For $250 to never last a year.. not acceptable.
But truly made very cheaply. Wires will fray. Ear buds themselves actually split in half (on three of them), the plastic cover of the control device will fray and fall off (always) and the tabs that keep the rubber earpiece in place will brake. I have glued them back together a number of times. Sometimes it works, sometimes it destroys them! These would be acceptable at under $100. For $250 to never last a year.. not acceptable.
Response from bose.comBy nicole leboeuf, Global Customer Service, August 7, 2020
Hello,
It's awesome to hear how much you love the sound performance for the headphones! It's disappointing to hear that the headset is physically damaged. We recommend storing the headset in the included carrying case when they're not in use, to extend the lifespan and avoid accidental damage. The great news is all Bose products come with a one-year warranty. If you experience any difficulties during this time, please contact us. We'll be happy to help you out.
Andy - Customer Support
It's awesome to hear how much you love the sound performance for the headphones! It's disappointing to hear that the headset is physically damaged. We recommend storing the headset in the included carrying case when they're not in use, to extend the lifespan and avoid accidental damage. The great news is all Bose products come with a one-year warranty. If you experience any difficulties during this time, please contact us. We'll be happy to help you out.
Andy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Defect after 2 years
on July 22, 2020
Posted by: Mike
Defect after 2 years. The left side is breaking apart and making ridiculous noise. Can't use any more.
Response from bose.comBy nicole leboeuf, Global Customer Service, July 24, 2020
Hi Mike,
Glad to hear you have been enjoying your headphones. Sorry that you recently are experiencing issues with the left earbud.
We would love to look into these concerns with you further. Please reach out to your local Bose product support team, we'll happily do what we can to get this resolved for you.
Kind regards,
Tegan - Customer Support
Glad to hear you have been enjoying your headphones. Sorry that you recently are experiencing issues with the left earbud.
We would love to look into these concerns with you further. Please reach out to your local Bose product support team, we'll happily do what we can to get this resolved for you.
Kind regards,
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
WHEN WILL THERE BE A NEW MODLE
on July 17, 2020
Posted by: Victor
Gender:Male
Length of ownership:1 year or longer
I purchased a pair of the QC 20 headphone back in 2016, and I absolutely enjoyed using the product. The noise cancelling is fantastic! However, since it is 2020, I cannot wait for Bose to release a new model!
Written by a customer while visiting bose.com
Customer Rating
4
Great Headphones!
on July 5, 2020
Posted by: Landon
Gender:Male
Length of ownership:1 year or longer
I bought my first pair of these about 5 years ago. I recently got a second (replacement pair) since I wore the heck out of these. I drive a bus for hours a day with loud people. Even with 1 earbud in, the quality is great. I love these things. I've considered moving to a Bluetooth pair but I love that the battery can go dead and the music keeps playing. I also don't have to deal with connection issues, and i can also charge while istening to music. Win, win!
Written by a customer while visiting bose.com
Customer Rating
5
Faithful companion across continents
on June 22, 2020
Posted by: Joey
Gender:Male
Length of ownership:1 year or longer
I purchased these in August 2015 before I was going to China. Long airline rides to and from Asia and Europe are transformed into pleasant soundscapes that by the top-notch noise cancelling technology in these headphones. They have been one of the best investments for entertainment I have ever made. I have used them for running for the past 5 years, and they have never missed a beat. The earbud cases came apart in 2017, but I just glued them back together and I haven't had an issue since. To avoid that problem, always remove the buds by grabbing them from in your ears, rather than tugging on the cord. It has taken this long (as of June 2020) for the battery to show any signs of age by not lasting quite as long as it used to. By that I mean it only lasts for 6-8 hours instead of 14-18. They are finally one their last legs, however, because the connection to the battery case and the cord to the earbuds has gone through too much pinching and bending over the 1000+ hours it has spent in my pocket. I have started to notice that the audio cuts out if it is not in the exact right position to complete the circuit over the worn out wires. If it weren't for that reason, these earbuds would last another year at least, until the battery would succumb to the fate faced by all batteries. Everyone should purchase Bose audio equipment. I will purchase another soon.
Written by a customer while visiting bose.com