| Customer Reviews Collected from bose.com |
Bose - QuietComfort 20i Headphones (iOS) - Black
Average Customer Rating:
4.1
Rating breakdown 370 reviews
5 Stars
221
4 Stars
55
3 Stars
40
2 Stars
30
1 Star
24
Customer Reviews for Bose - QuietComfort 20i Headphones (iOS) - Black
Customer Rating
5
Does a great job of noise cancellation
on January 30, 2020
Posted by: Larry
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I bought these as a replacement for the same headsets that I lost on a trip. They work great. I use them primarily at the gym to drown out the ambient noise and the music they play that I don't like. I also love them while flying. They do an excellent job of cancelling the jet engine noise.
Written by a customer while visiting bose.com
Customer Rating
3
Not the same
on April 4, 2020
Posted by: jam788
Gender:Male
Length of ownership:1 year or longer
I bought a pair of these three years ago and they were showing wear so I replaced them. They do not neutralize the low frequency noise as well and BOSE engineers will not admit it. I called to explain and they are either lying or they don't care - just like any other manufacturer. I am no longer romanced by their products and I own a lot of Bose stuff. There is clearly a difference in the engineering of these newer units.
Written by a customer while visiting bose.com
Customer Rating
3
Great Sound—Cheap Build
on August 4, 2020
Posted by: asa
Gender:Male
Length of ownership:1 year or longer
I have owned four of these between myself and family. Sound is wonderful.
But truly made very cheaply. Wires will fray. Ear buds themselves actually split in half (on three of them), the plastic cover of the control device will fray and fall off (always) and the tabs that keep the rubber earpiece in place will brake. I have glued them back together a number of times. Sometimes it works, sometimes it destroys them! These would be acceptable at under $100. For $250 to never last a year.. not acceptable.
But truly made very cheaply. Wires will fray. Ear buds themselves actually split in half (on three of them), the plastic cover of the control device will fray and fall off (always) and the tabs that keep the rubber earpiece in place will brake. I have glued them back together a number of times. Sometimes it works, sometimes it destroys them! These would be acceptable at under $100. For $250 to never last a year.. not acceptable.
Response from bose.comBy nicole leboeuf, Global Customer Service, August 7, 2020
Hello,
It's awesome to hear how much you love the sound performance for the headphones! It's disappointing to hear that the headset is physically damaged. We recommend storing the headset in the included carrying case when they're not in use, to extend the lifespan and avoid accidental damage. The great news is all Bose products come with a one-year warranty. If you experience any difficulties during this time, please contact us. We'll be happy to help you out.
Andy - Customer Support
It's awesome to hear how much you love the sound performance for the headphones! It's disappointing to hear that the headset is physically damaged. We recommend storing the headset in the included carrying case when they're not in use, to extend the lifespan and avoid accidental damage. The great news is all Bose products come with a one-year warranty. If you experience any difficulties during this time, please contact us. We'll be happy to help you out.
Andy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Love the fit and cancelling
on August 3, 2015
Posted by: Dusty Bob
I've had the earphones for over a year and use them to quiet the noisy air conditioning sound that you find everywhere. Even if you don't listen to music, these are specacular. I've used them mowing the lawn and even on a motorcycle where they are not so adaptable to the wind noise and earplugs are better.
Written by a customer while visiting bose.com
Customer Rating
5
Love the sound
on August 3, 2015
Posted by: markdes
I am never disappointed with Bose and the QC20 is no exception. They are well made, fit very comfortably, seal out the noise even with the noise canceling off and even better and richer with it on.
Written by a customer while visiting bose.com
Customer Rating
5
Great purchase
on August 3, 2015
Posted by: JamesP
I travel a lot and I have had mine for 6 months and they are amazing. Fantastic sound and when I go to noise canceling, it blocks out airplane and airport noise. They are essential and one of the best purchases I have made.
Written by a customer while visiting bose.com
Customer Rating
5
A little bit of Heaven on Earth!
on August 15, 2015
Posted by: Woodie
Gender:Male
Got a pair of the new WHITE version...very styling and WOW....major noise cancellation and dynamic sound. I was immediately hooked even after being a skeptic of 'ear buds' and using the over the ear Bose noise cancellation headsets for YEARS lugging them around the world a roadwarrior/weekly flyer. Never again, sorry....these QC20 earbuds are my new best friend I won't leave home without.
Will definitely enjoy them on a upcoming trip to SE Asia...was dreading that flight and pondering if I wanted to take the over the ear headphones....glad I bought these..so much easier to travel with and WORK.
Written by a customer while visiting bose.com
Customer Rating
5
Travel Perfect
on September 9, 2015
Posted by: DK
Gender:Male
I bought these when they first came out to see how well they would work as the other Bose cancelling headphones are so bulky! I found the sound to be much better and the noise cancelling is phenomenal! Very comfortable for long flights! I would say at this price it should work as a phone headset as well!
Written by a customer while visiting bose.com