| Customer Reviews Collected from bose.com |
Bose - QuietComfort 20i Headphones (iOS) - Black
Average Customer Rating:
4.1
Rating breakdown 370 reviews
5 Stars
221
4 Stars
55
3 Stars
40
2 Stars
30
1 Star
24
Customer Reviews for Bose - QuietComfort 20i Headphones (iOS) - Black
Customer Rating
5
Amazing!
on October 5, 2015
Posted by: Usernam
Gender:Male
I just bought these, and already I can tell that they are superior to any beats earphones on the market.
Written by a customer while visiting bose.com
Customer Rating
4
Good but needed a tweak
on November 17, 2015
Posted by: ec
Gender:Male
Noise canceling is excellent but the earpiece wasn't quite right: I have large ears and the largest earbud was ok but let in too much ambient sound. It also would fall out on occasion (especially when working on the lawn) so I bought some custom earpieces from a vendor specializing in such a thing.
Huge difference!! Had a chance to test my setup during a long international flight: was in a cabin that gave us CQ15s over the ear, and I had my CQ20i with the original earbuds as well as my custom earpieces. The worst (but still very good) was the CQ20i with original earbuds, second best was the CQ15, and the winner (by far) was the CQ20i with custom earpieces. Totally blown away by the noise canceling with a well-fit earpiece.
For most people this may not be an issue but if you hesitate to buy this product because there's an issue with fit there is another option... and the results will not disappoint!!!!
Huge difference!! Had a chance to test my setup during a long international flight: was in a cabin that gave us CQ15s over the ear, and I had my CQ20i with the original earbuds as well as my custom earpieces. The worst (but still very good) was the CQ20i with original earbuds, second best was the CQ15, and the winner (by far) was the CQ20i with custom earpieces. Totally blown away by the noise canceling with a well-fit earpiece.
For most people this may not be an issue but if you hesitate to buy this product because there's an issue with fit there is another option... and the results will not disappoint!!!!
Written by a customer while visiting bose.com
Customer Rating
5
Overall, Great In-Ear Headphones
on November 20, 2015
Posted by: ZJG3210
Gender:Male
I have always had high expectations for any one Bose's products since I first received my first set of Bose a few years ago. The sound quality is always the best, in my opinion and these in-ear headphones where the best I have used in sound quality primarily due to the superb noise cancellation.
Comfort was key and these definitely delivered in that category. The StayHear+ ear tips is a huge improvement in Bose ear tips. It makes noise cancellation better and also are more comfortable due to the seal between the ear canal and ear tip. My only issue in this category would be the cables. At the cable splitter to the individual ear buds, the cables do tend to twist around and is an issue for me when sitting in a car or on a plane (which I intend to use these the most...travel). That issue is rather minimal, but is the only notable problem I have had with-in the past week of getting this product.
Prior to these in-ear headphones, I have owned two other Bose in-ear headphones along with two speakers. As far as the headphones go, I have saw extensive improvements. From my first product being the MIE2 to the SoundSport models, the changes on colors, StayHear ear tips along with a microphone and control buttons really impressed me with the updates made through the years. Now from when I got the SoundSport in August to my first noise cancellation in-ear hear headphones today, the improvements of StayHear+ tips along with a seemingly improved microphone and control buttons, I still have yet to be let down by Bose. Even the noise cancellation feature (which holds true and blocks almost any outside noise) which I expected to work great, was seemingly a jump from a previous QuietComfort over-ear headphones that my parents own. Regardless of the different model (in-ear vs over-ear), the QC20s sounded more clear and powerful, which I loved. The different modes (passive on no battery & aware mode) amazed me as well and worked great. Speaking of the battery, the battery life is strong...and I don't need to worry about constant charging. Also if the battery dies, noise cancellation is simply not as effective, but still carried that great sound I look for in Bose products.
If anyone is looking for a great pair of nose cancellation headphones, I would highly recommend these.
Overall, my rating is a 4.5 out of 5 simply due to the cables which is a small issue, but it is something that could be worked on.
Props to Bose on this product.
Overall, my rating is a 4.5 out of 5 simply due to the cables which is a small issue, but it is something that could be worked on.
Props to Bose on this product.
Written by a customer while visiting bose.com
Customer Rating
4
Top quality and a great sound
on November 22, 2015
Posted by: GOOSE
Gender:Male
QuietComfort 20 Acoustic Noise Cancelling Headphones – Review by Goose
Disclaimer:
I was very excited to receive my first item to review. I already own a Q25, which I enjoy it a lot and I use it regularly for long flights. Whilst I am not a big fan of in-ear headphones, I decided to take my personal view aside so I can provide a fair and honest review. Please note I used '*' to rate each topic, being 5 top rated and 1 low rated.
I - PACKAGING:
* * * * *
➢ Nice and well designed packaging
➢ Easy to carry if you buy it in the airport or somewhere else where you are already carrying luggage
➢ I like when you have a summary of the product capability on the back it makes easier to the consumer to analyze whether the product is suitable for what he/she is looking for.
➢ Product was well fit an all required parts were easy to spot and take out of the box
➢ Instructions were ok, I don’t like them anyway
➢ Nice touch and well done for the little pouch/carrying bag.
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II - PRODUCT DESIGN AND COMFORT
➢ Easy to carry if you buy it in the airport or somewhere else where you are already carrying luggage
➢ I like when you have a summary of the product capability on the back it makes easier to the consumer to analyze whether the product is suitable for what he/she is looking for.
➢ Product was well fit an all required parts were easy to spot and take out of the box
➢ Instructions were ok, I don’t like them anyway
➢ Nice touch and well done for the little pouch/carrying bag.
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II - PRODUCT DESIGN AND COMFORT
* * * *
➢ Nice design for the headphones, the in-ear plugs look a bit big but I can understand why
➢ Good idea to add more in-ear plugs with the product
➢ The box is made of rubber type material which avoids scratching and skipping surfaces, that’s good
➢ Overall good designing and comfortable to wear, but not for long hours or trips, maybe adding different colors may attract younger consumers more. For trips or activities up to 2 hours I would take Q20 for longer activities and trips I would use my Q25.
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III - SOUND QUALITY WITHOUT NOISE BLOCKING
➢ Nice design for the headphones, the in-ear plugs look a bit big but I can understand why
➢ Good idea to add more in-ear plugs with the product
➢ The box is made of rubber type material which avoids scratching and skipping surfaces, that’s good
➢ Overall good designing and comfortable to wear, but not for long hours or trips, maybe adding different colors may attract younger consumers more. For trips or activities up to 2 hours I would take Q20 for longer activities and trips I would use my Q25.
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III - SOUND QUALITY WITHOUT NOISE BLOCKING
* * *
➢ It is ok, not great.
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IV - SOUND QUALITY WITH NOISE BLOCKING:
➢ It is ok, not great.
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IV - SOUND QUALITY WITH NOISE BLOCKING:
* * * * *
➢ Very good, superb actually.
➢ Bass is strong but at same time keeps the music clean and enables you to enjoy different types of music, (I tried R&B, Rock, Soft, Pop, Classical and Folk)
➢ I tried it movies in my computer and the result was great.
➢ I used it when going to the park, it works perfectly
➢ When going to work the noise cancelling was pretty good even for Manhattan high and constant noise levels
➢ Traveling, it blocked the airplane noise well too, as good as Q25
➢ Overall sound quality, Q25 gives a more depth quality noise than Q20, nevertheless the later does a very good job in terms of noise cancelling and sound quality.
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➢ Very good, superb actually.
➢ Bass is strong but at same time keeps the music clean and enables you to enjoy different types of music, (I tried R&B, Rock, Soft, Pop, Classical and Folk)
➢ I tried it movies in my computer and the result was great.
➢ I used it when going to the park, it works perfectly
➢ When going to work the noise cancelling was pretty good even for Manhattan high and constant noise levels
➢ Traveling, it blocked the airplane noise well too, as good as Q25
➢ Overall sound quality, Q25 gives a more depth quality noise than Q20, nevertheless the later does a very good job in terms of noise cancelling and sound quality.
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V - BATTERY:
* * *
➢ It promises 16 hours of life, I haven’t tried using it for 16 hours straight yet, but for long flights I would trust more a AAA battery headphone more, like my Q25. If suddenly the battery dies you can simply exchange the battery.
➢ Please see my recommendation below, I would add a small plug to offer an additional way to recharge the battery if you can access a USB port, or if your computer is also struggling for battery.
➢ The manual says it requires only 2 hours charging… sometimes it seemed more than that for full charge.
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➢ It promises 16 hours of life, I haven’t tried using it for 16 hours straight yet, but for long flights I would trust more a AAA battery headphone more, like my Q25. If suddenly the battery dies you can simply exchange the battery.
➢ Please see my recommendation below, I would add a small plug to offer an additional way to recharge the battery if you can access a USB port, or if your computer is also struggling for battery.
➢ The manual says it requires only 2 hours charging… sometimes it seemed more than that for full charge.
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VI - CONTROLS:
* * * *
➢ I would add an additional button for turning the noise cancelling off/on in the volume controls section (please see recommendations section)
➢ Easy and straight forward controls, quick to learn and get familiar with them
➢ One control feature that I need to congratulate you for thinking to add was the awareness button, before I started reviewing the product, my wife was concerned that if I wear the headphones on noise cancelling mode it could expose me to potential accidents if I couldn’t hear a bike, car, truck etc… coming or beeping towards me.
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➢ I would add an additional button for turning the noise cancelling off/on in the volume controls section (please see recommendations section)
➢ Easy and straight forward controls, quick to learn and get familiar with them
➢ One control feature that I need to congratulate you for thinking to add was the awareness button, before I started reviewing the product, my wife was concerned that if I wear the headphones on noise cancelling mode it could expose me to potential accidents if I couldn’t hear a bike, car, truck etc… coming or beeping towards me.
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VII -OVERALL RATING:
* * * *
Happy to provide the review in pdf. format
Written by a customer while visiting bose.com
Customer Rating
5
Comfort
on January 19, 2016
Posted by: vjk7
Gender:Male
I've been using (the older model) QC 20 for two plus years now and still there is nothing available in the market close to this and hence I'm planning to buy another. The comfort especially on the long 12+ hrs flights is exceptional. Also for the long teleconferences there is nothing more comfortable. The ear piece is exceptional and very durable. I wished the battery pack (brown plastic casing) was more durable especially in warmer weather. But still no loss or degradation of its full functionality.
Written by a customer while visiting bose.com
Customer Rating
4
Amazing sound, but that end bulk
on February 20, 2016
Posted by: mattrang12
Gender:Female
The sound is amazing and the on/off noise cancellation feature is super convenient. I've found myself using it everywhere in this noisy city (NYC).
The only thing I would say that is bad about this product is that the control box is awkwardly at the end. It literally will not fit in most jeans with your already big phone. It will dangle outside of your pocket (constantly hitting your side as you walk), although it's light. I think it's worth the trouble for peace and quiet in the city.
Just don't take the "the only earphone you will ever need" thing literally because this is definitely not one for the gym due to issue listed above except 100x more apparent.
Written by a customer while visiting bose.com
Customer Rating
3
Great sound, poor durability!
on July 17, 2016
Posted by: JC
Gender:Male
Great sound; however. product wore out very soon! Cable wore out where it meets with Noise Cancelling system
Response from bose.comBy Ryan, Bose Service, July 19, 2016
Thank you for taking the time to write your review. We are glad to hear that you were happy with the sound quality and are reaching out through email to offer a solution.
Written by a customer while visiting bose.com
Customer Rating
4
Love them but they have one design flaw
on August 28, 2016
Posted by: Anonymous
Gender:Male
Comfort and noise cancelling is the best I have ever owned. Only negative is when using with iPhone 6 with headphone port on the bottom, the "L" shaped headphone jack is beginning to tear. A straight jack would be preferred with devices that have the headphone post on the bottom.
Written by a customer while visiting bose.com