| Customer Reviews Collected from bose.com |
Bose - QuietComfort 20i Headphones (iOS) - Black
Average Customer Rating:
4.1
Rating breakdown 370 reviews
5 Stars
221
4 Stars
55
3 Stars
40
2 Stars
30
1 Star
24
Customer Reviews for Bose - QuietComfort 20i Headphones (iOS) - Black
Customer Rating
5
Hear every breath
on February 13, 2019
Posted by: Sound detector
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I've been using Bose headphones"with many different styles"for more than 10yrs and I've really enjoyed the treble and the bass level match so well with the lyrics
Written by a customer while visiting bose.com
Customer Rating
2
Expensive for a wired device
on January 13, 2020
Posted by: Mark
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] I received the QC20 free when I purchased an aviation headset. I used the QC20 for three days of airline travel (three separate flights with about 5 hours of total use) and a day around my house. The obvious major downside is the fact that they're wired. The apple version did not come with a lightning adapter. The sound quality is excellent - just what you would expect from Bose. The noise-cancelling worked well in a relatively quiet environment - around my house with minor background noise. In the back of a noisy airplane, the noise cancelling was only slightly better than another brand of in-ear wireless headphone (without noise-cancelling) that I use regularly. If you need noise-cancelling for a noisy environment, go with an over-the-ear headset over these.
Response from bose.comBy Charlotte, Customer Support, January 15, 2020
Hi Mark,
Great to hear that you enjoy the sound quality of the QC20's. These headphones are not exclusive to Apple devices that only support the lightning connection. The difference the Apple variant has is actually the controls on the inline remote.
Thanks,
Charlotte - Customer Support
Great to hear that you enjoy the sound quality of the QC20's. These headphones are not exclusive to Apple devices that only support the lightning connection. The difference the Apple variant has is actually the controls on the inline remote.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Wonderful headphones and great customer service!
on January 21, 2020
Posted by: Camille
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] I received the headphones as a gift! They are great headphones and I love them so much!
Sound quality is great and I can't even hear my coworkers
Sound quality is great and I can't even hear my coworkers
Written by a customer while visiting bose.com
Customer Rating
2
Excessive 11 Pro Battery Drain
on February 7, 2020
Posted by: SteveP
Length of ownership:1 month
My phone battery normally lasts all day and into the evening - when using the QC 20 headphones I lose 50% of battery capacity in just over an hour. Two stars because I do enjoy the sound but otherwise it was a poor investment.
Response from bose.comBy Kerri , Customer Support, February 10, 2020
Hi Steve,
I'm glad to hear that you enjoy the sound of the headphones.
The battery drain you have described is certainly not normal. We'd love to point you in the right direction. To do this, we need some additional information, please reach out to us here: https://bose.life/2OId6Ce so we can continue to help you!
Thanks!
Kerri - Customer Support
I'm glad to hear that you enjoy the sound of the headphones.
The battery drain you have described is certainly not normal. We'd love to point you in the right direction. To do this, we need some additional information, please reach out to us here: https://bose.life/2OId6Ce so we can continue to help you!
Thanks!
Kerri - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great headphones to travel
on September 8, 2015
Posted by: dt_blue
Gender:Male
Ideal when traveling by plane , the use not only to listen to music because the noise cancellation makes the whole trip enjoyable, without the annoying external noises
Written by a customer while visiting bose.com
Customer Rating
4
Good Earbuds
on September 24, 2015
Posted by: Kdog
I bought this product a couple of months ago and they worked great but then they broke luckily Bose has an amazing costumer service and sent replacements. The Bose customer service is great. I highly recommend these earbuds but the sound quality is not great when you do not have noise canceling on.
Written by a customer while visiting bose.com
Customer Rating
5
Incredible
on October 3, 2015
Posted by: Sealife
Gender:Male
I actually bought these over a year ago and never had the opportunity to use them during travel. I took them on a plane recently and was blown away as soon as I powered on the noise cancelling circuitry. Simply amazing! I almost forgot I was on a plane! I hope to never endure air travel again without these little gems. If you listen in environments with lots of ambient noise, these are worth every penny.
Written by a customer while visiting bose.com
Customer Rating
3
Bose QC20 - a bit of a disappointment :(
on November 12, 2015
Posted by: pinkpanther
Gender:Female
This is my 3rd in-ear Bose headphones. Prior to this, I had the Bose IE2 and then the MIE2 which were really awesome! But they got battered already due to prolonged use.. Thinking I will get the same sound quality experience as with previous Bose in-ear headphones, I went on to buy this qc20. But apart from the active noise canceling feature (which is really2x great, by the way), I was a bit disappointed with the audio quality of qc20. It lacks that "oomph" which I normally find in Bose headphones.. I'm missing that exquisite combination of deep, full, rich bass & crystal clear sound. Sadly, I want to go back to my old, battered, over-used MIE2...
Response from bose.comBy Julius , Bose Service, November 16, 2015
Hello there,
Thank you for the review. It is always a pleasure to hear from a long-time customer, and we are glad to hear that you have enjoyed the IE2 and MIE2 headphones. However, you should definitely be getting even better sound quality from the QC20 headphones. In addition to the noise-canceling, the QC20 headphones should also delivery outstanding audio quality with rich deep bass and clear highs.
One thing that may help is to blow out the microphone ports on the earbuds with compressed air to remove any debris that may be blocking the openings. If that does not work, there may be some other things to try and we would like to help you with that. We have sent you an email, but we are also available by phone at 800-380-4831 if you prefer to call. We are here to help Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Thank you for the review. It is always a pleasure to hear from a long-time customer, and we are glad to hear that you have enjoyed the IE2 and MIE2 headphones. However, you should definitely be getting even better sound quality from the QC20 headphones. In addition to the noise-canceling, the QC20 headphones should also delivery outstanding audio quality with rich deep bass and clear highs.
One thing that may help is to blow out the microphone ports on the earbuds with compressed air to remove any debris that may be blocking the openings. If that does not work, there may be some other things to try and we would like to help you with that. We have sent you an email, but we are also available by phone at 800-380-4831 if you prefer to call. We are here to help Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com