| Customer Reviews Collected from bose.com |
Bose - QuietComfort 20i Headphones (iOS) - Black
Average Customer Rating:
4.1
Rating breakdown 370 reviews
5 Stars
221
4 Stars
55
3 Stars
40
2 Stars
30
1 Star
24
Customer Reviews for Bose - QuietComfort 20i Headphones (iOS) - Black
Customer Rating
5
Highest Quality Sound, Extremely Comfortable!!!
on February 14, 2016
Posted by: Joey C
Gender:Male
My son has the QC-20's and let me try them. Unbelievable!!! When he switched on the noise cancellation feature I was blown away. With the way the Bose earbuds fit your ears it's like listening in a sound proof both.
Written by a customer while visiting bose.com
Customer Rating
5
Great buy
on July 11, 2016
Posted by: tboiani
Gender:Male
I have several pairs of bose head phones and these in ear noise cancelling are the best, great for travel, gym and in the office
Written by a customer while visiting bose.com
Customer Rating
5
excellent product!
on May 8, 2016
Posted by: Mad7dog
Gender:Male
I don't know what the reviewer who gave this a 1 star for not being noise cancelling is talking about. I cannot hear my wife tv in the same room.
When we are traveling and one of us snores, I won't say who, I put in one ear and turn on the power ( no music or sound), and sleep like a baby.
Today on the airplane, it was a pleasure not to hear the screaming kids!
We bought each of our adult sons one for Christmas.
I love these headphones.
When we are traveling and one of us snores, I won't say who, I put in one ear and turn on the power ( no music or sound), and sleep like a baby.
Today on the airplane, it was a pleasure not to hear the screaming kids!
We bought each of our adult sons one for Christmas.
I love these headphones.
Written by a customer while visiting bose.com
Customer Rating
5
Something Special
on August 15, 2016
Posted by: Oliver
Gender:Male
I rarely write reviews but these Bose in - ear noise canceling headphones are amazing! The company has really done something special with this product. Best sound I've ever experienced and I've owned multiple Bose, beats, Harmon karden headphones. Just incredible
Written by a customer while visiting bose.com
Customer Rating
3
Great for travel but falls apart
on August 25, 2015
Posted by: bgt5018
Gender:Male
These are great headphones but they need to come out with a more durable cable. I have had to replace the headphones due to the cable becoming loose and cracking near the battery box.
Response from bose.comBy Julius, Bose Service, August 28, 2015
Hello Bradley,
Thank you for the review. We are glad to hear that you like the headphones, and that we were able to help you replace the headphones. While trouble with the headphones is rare, it is something that can happen and we are proud to be able to offer world class service if any of our customers need help with our products. We are here to help at 800-380-4831 Monday through Friday from 8:30am to 9pm EST and Saturday 9am to 7pm EST.
Thank you for the review. We are glad to hear that you like the headphones, and that we were able to help you replace the headphones. While trouble with the headphones is rare, it is something that can happen and we are proud to be able to offer world class service if any of our customers need help with our products. We are here to help at 800-380-4831 Monday through Friday from 8:30am to 9pm EST and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com
Customer Rating
3
Great sound. Bad design, crazy expensive.
on September 9, 2015
Posted by: Garth
Gender:Male
I purchased these a year back and I will say that the sound is excellent and the buds are extremly comfortable, however these have two significant design flaws. The first is the noise cancelling block on the bottom of the headset is relatively heavy so it causes the cable to crack where it enters the plug. The second and more irritating issue is the fact that the plug seems to become loose from the phone as a result of the weight of the noise cancelling box and constantly falls out of the connector on the phone. This is a significant issue on the iPhone with the heatset jack at the bottom of the phone. I would not purchase again until they resolve the design issues.
Response from bose.comBy Julius, Bose Service, September 11, 2015
Hello Garth,
Thank you for the review. We appreciate the feedback and are glad to hear that you find the headphones comfortable and the sound excellent. We are sorry to hear that you are having trouble with the headphones, but we are glad that you were able to contact our technical support team so that we could help you exchange those. We are proud to offer world class service for our products. We are here to help.
If you ever have any other questions or concerns, please do not hesitate to contact us at 800-380-4831. We are available Monday through Friday 8:30am to 9pm EST and Saturday 9am to 7pm EST.
Thank you for the review. We appreciate the feedback and are glad to hear that you find the headphones comfortable and the sound excellent. We are sorry to hear that you are having trouble with the headphones, but we are glad that you were able to contact our technical support team so that we could help you exchange those. We are proud to offer world class service for our products. We are here to help.
If you ever have any other questions or concerns, please do not hesitate to contact us at 800-380-4831. We are available Monday through Friday 8:30am to 9pm EST and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com
Customer Rating
5
Quality Product
on December 29, 2015
Posted by: Annelg30
Awesome quality...the noise cancelling works extremely well!
Written by a customer while visiting bose.com
Customer Rating
5
Love the QC20!
on January 6, 2018
Posted by: Seabass
Gender:Male
All I can say is I hope Bose keeps these around forever. If these went bad or I lost them, I'd buy another pair... that's how good they are. Basically I wouldn't want to go without them. I do worry about that small piece of cable from the battery to device and the battery life but I guess I will deal with that. What I love is the versitality. They are small and lightweight, awesome for travel. And the best part is I can tune out all outside conversation at the office even without using the noise cancelling! And they still sound good. They are expensive for sure, probably too much but I can't imagine not having them now. They are so good... if I knew Bose was going to discontinue (which I hope they don't because you need wired version for airplane entertainment which the wireless can't do) I would buy a spare. Wish I would have invested sooner. Good stuff.
Written by a customer while visiting bose.com