| Customer Reviews Collected from bose.com |
Bose - QuietComfort 20i Headphones (iOS) - Black
Average Customer Rating:
4.1
Rating breakdown 370 reviews
5 Stars
221
4 Stars
55
3 Stars
40
2 Stars
30
1 Star
24
Customer Reviews for Bose - QuietComfort 20i Headphones (iOS) - Black
Customer Rating
1
Humming noise
on June 13, 2016
Posted by: Mark
Gender:Male
After a few months a humming noise appears in earpiece... disappointing.
Response from bose.comBy Gary, Bose Service, June 16, 2016
Hello Mark,
We're glad you reached out to us about the disappointing issue you have described with your Quiet Comfort 20 headphones. This is certainly not the Bose experience we want you to have.
Please contact our technical support team at product_support@bose.com or if you prefer please call 1-800-379-2073 and we'll be happy to assist. Support hours are Monday - Friday 9:00AM to 9:00PM EST.
We're glad you reached out to us about the disappointing issue you have described with your Quiet Comfort 20 headphones. This is certainly not the Bose experience we want you to have.
Please contact our technical support team at product_support@bose.com or if you prefer please call 1-800-379-2073 and we'll be happy to assist. Support hours are Monday - Friday 9:00AM to 9:00PM EST.
Written by a customer while visiting bose.com
Customer Rating
5
Love them, but....
on January 8, 2020
Posted by: Michael2020
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] These are great-fitting and great noise-cancelling phones if you travel by car, rail or plane.
Sound is “ok” only. Battery lasts very long without recharge which i think is super important if you travel often, and especially if for business.
The rubber of the “battery” case peeled of quickly, which i fixed easily with some black tape.
True big downside is that there is apparently no option to repair them. My cable broke, but while the rest is fine including the battery, Bose Europe does not repair them, which is against my conception of sustainability.
Admittedly, i have used them a lot, and handled with little care, that is why I still gave 5stars.
Admittedly, i have used them a lot, and handled with little care, that is why I still gave 5stars.
Bose suggested that i buy a new pair, but for that to happen, i am now waiting for a newer version of this earphone, with better sound and maybe some more repair options and/or wireless (but same run time )
Suggestion: The earphone could come with a cable to a battery case, but the case would also be a bluetooth receiver, making them not truly “wireless” but “unplugged”. And please, no horrible “necklace”
Suggestion: The earphone could come with a cable to a battery case, but the case would also be a bluetooth receiver, making them not truly “wireless” but “unplugged”. And please, no horrible “necklace”
Written by a customer while visiting bose.com
Customer Rating
1
Short Lived (17 Months) and Pricey
on December 24, 2015
Posted by: MichaelDAustin
Gender:Male
I've owned my Bose QC earphones since May 2014. Before I bought them I shopped around and felt I'd rather spend the extra money to insure the best possible experience. I know something about sound because I'm a mild audiophile and I've done talk radio magazines and news.
Although I've felt like I had to take special care of my QC earbuds because they're small and I'm big (I didn't see them as having a robust build) I'd been very happy with them. It's because they're small that they were especially portable, and fit safely in my laptop case or shirt pocket. So they aren't a bulky storage fit like full-sized studio headphones. An unanticipated plus was that they turned out to be helpful and excellent on business calls on my iPhone, because the sound quality of the calls was more intelligible and more pleasant.
I originally bought them to preserve my sanity against the noise of commercial airline flights. They were surprisingly helpful for that and I was glad I got them. Despite the background noise, I could listen to movies at a reasonable sound level on my iPad or PC laptop. That increased my happiness and made me a calmer traveler :-) One Spring Chicago night I even strolled around the downtown loop area; had I not had them the environmental sound levels would have been very upsetting.
I thank Bose for these things. I had come to depend upon these earbuds. Just like my ancient Bose Wave Radio/CD player that serves its beautiful sound as my PC's speakers, day-in, day-out, for many years.
I listen to audiobooks and guided meditations. I have taken good care of my earbuds. I'm not a skateboarding thrasher ;-) But, last night when I queued up a meditation for private listening, the right earbud was inexplicably silent. Zero sound. There's no damage either earbud, and not even a frayed, twisted, or detached cord. Each and every time I wasn't using them, these were tucked carefully and safely into their case. The earbuds and cords look good enough that they might even pass for new. And if I'd done something unexpected to the sound controller, from long experience with electronics, I'd surmise both earbuds would have broken. But the left one works.
So, now that I've come to depend on a product like these, I'm not inclined to dive right back into another pair. So I must shop around again. Sigh.
Response from bose.comBy Gary, Bose Service, December 29, 2015
Hello MichaelDAustin,
How disappointing! Thank you for taking the time to share your experience with your noise cancelling headphones. We can understand how you have come to depend on them and would like to help you.
We've reached out via e-mail to offer assistance, however if you prefer a speedier response please feel free to contact our technical service team at 800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
How disappointing! Thank you for taking the time to share your experience with your noise cancelling headphones. We can understand how you have come to depend on them and would like to help you.
We've reached out via e-mail to offer assistance, however if you prefer a speedier response please feel free to contact our technical service team at 800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Written by a customer while visiting bose.com
Customer Rating
5
Yes! These block out snoring!
on April 26, 2020
Posted by: tammypajamas
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] I've had these for about two months and these have maybe saved my relationship. They've definitely saved my sanity. I was at wit's end with my partner's snoring. We'd tried a bunch of stuff to get him to stop snoring and they weren't working. There were times I'd fantasize about smothering him with a pillow (sleep deprivation is no joke!). I decided to try these out, sure they wouldn't make a difference, but confident in the 30 day trial period. I can still hear the snoring if I really strain to, but why would I do that? The noise just goes quietly into the background and I naturally don't focus on it.
On a recent hot night, we had the box fan in the window on full blast. It was pretty loud. White noise, but pretty loud. I turned on my headphones and was shocked that the fan noise totally disappeared.
I don't use these outside of bed. The battery pack seems a little bulky and I already had regular headphones that I like (and are cheaper and I'm not in fear of breaking), so I don't really have a commentary on how the sound is on these (I only listen to podcasts or nature sounds). You also can't sleep on your side with these on (back sleeping only). And the light on the battery pack is kinda bright for nighttime. All these things aside, I still am in total love with these headphones.
On a recent hot night, we had the box fan in the window on full blast. It was pretty loud. White noise, but pretty loud. I turned on my headphones and was shocked that the fan noise totally disappeared.
I don't use these outside of bed. The battery pack seems a little bulky and I already had regular headphones that I like (and are cheaper and I'm not in fear of breaking), so I don't really have a commentary on how the sound is on these (I only listen to podcasts or nature sounds). You also can't sleep on your side with these on (back sleeping only). And the light on the battery pack is kinda bright for nighttime. All these things aside, I still am in total love with these headphones.
Written by a customer while visiting bose.com
Customer Rating
5
Just amazing
on July 26, 2015
Posted by: Salah
I just love them. Easy to carry around, can wear them while sleeping in planes. Now I almost don't use my Q25 headphones anymore.
Written by a customer while visiting bose.com
Customer Rating
4
OK, I'm going to be very critical here
on August 4, 2015
Posted by: Greywolf
I purchased my QC20i headphones/ear buds in March for travel, usually long international travel. I promptly took a trip. Then a few weeks later I travelled domestically. The headphones were used a lot for the air travel and typically at the pool or beach.
I found getting the earpieces properly fitted to my ear relatively easy and an important step. If they fit properly, they work properly. The noise canceling was incredible. You can block out that jet engine roar and other noise very well. I really like the control to switch it off so you can hear flight attendants when they come by. Once the earpieces are in my ear I forget about them. They are that comfortable and you just get used to being into your own world. The sound quality is superior. They are very rugged and I particularly like the fact they don't retain the wire curl when rolled up and stored. When stood in the case you have a small package which makes it easy to carry. I use the headphones on my iPods, iPad and iPhone, sometimes with the airline entertainment systems.
Here's where my issues come in. The module at the end of the cord,,,, poorly designed. The distance from the plug to the module body is 2 inches. That means that module will be maximum of 2" away from whatever it is plugged into. This is troublesome particularly when plugging into the audio port on the inside of the arm rest. It's a good thing these headphones are rugged! When plugged into an iPod or iPhone you now have this module hanging awkwardly from the audio plug. To deal with that I use a velcro strap and wrap the 2 units together. That solution can lead to the strap inadvertently changing the controls on the phone or iPod. On an iPad it's hopeless, just get used to it dangling. Another issue is the size of the carry case. It is so small that the cords have to do a sharp bend at the module and we all know this will result in broken cords and intermittent connections over time. It's just too small.
I absolutely love my QC20i headphones and they are a pleasure to wear and use. Excellently engineered except for the short lead to the module.
I found getting the earpieces properly fitted to my ear relatively easy and an important step. If they fit properly, they work properly. The noise canceling was incredible. You can block out that jet engine roar and other noise very well. I really like the control to switch it off so you can hear flight attendants when they come by. Once the earpieces are in my ear I forget about them. They are that comfortable and you just get used to being into your own world. The sound quality is superior. They are very rugged and I particularly like the fact they don't retain the wire curl when rolled up and stored. When stood in the case you have a small package which makes it easy to carry. I use the headphones on my iPods, iPad and iPhone, sometimes with the airline entertainment systems.
Here's where my issues come in. The module at the end of the cord,,,, poorly designed. The distance from the plug to the module body is 2 inches. That means that module will be maximum of 2" away from whatever it is plugged into. This is troublesome particularly when plugging into the audio port on the inside of the arm rest. It's a good thing these headphones are rugged! When plugged into an iPod or iPhone you now have this module hanging awkwardly from the audio plug. To deal with that I use a velcro strap and wrap the 2 units together. That solution can lead to the strap inadvertently changing the controls on the phone or iPod. On an iPad it's hopeless, just get used to it dangling. Another issue is the size of the carry case. It is so small that the cords have to do a sharp bend at the module and we all know this will result in broken cords and intermittent connections over time. It's just too small.
I absolutely love my QC20i headphones and they are a pleasure to wear and use. Excellently engineered except for the short lead to the module.
Written by a customer while visiting bose.com
Customer Rating
5
Ones more one of the BEST FROM BOSE.
on August 4, 2015
Posted by: Santoso Bambang
I bought them I was abroad 2 years ago n till now they are still working great .
In my opinion to get something BEST you need to pay more money . that is okey for me n worth it.
Thanks again...n again for THE BEST FROM BOSE.
Bravo......bravooooo
from : Yogyakarta, Indonesia.
In my opinion to get something BEST you need to pay more money . that is okey for me n worth it.
Thanks again...n again for THE BEST FROM BOSE.
Bravo......bravooooo
from : Yogyakarta, Indonesia.
Written by a customer while visiting bose.com
Customer Rating
5
Amazing!
on August 4, 2015
Posted by: Harleynut
I purchased a pair of Quiet Comfort Earphones a couple of years ago to wear during air travel. I had been using the Sound True earphones and really liked them, but they didn't eliminate all the noise. I saw other passengers with Bose over the ear phones, but wasn’t interested in wearing big headphones. When I saw the Quiet Comfort earphones on the website I decided to give them a try. When they arrived, I subjected them to what I consider the ultimate test - I ride Harley Davidson motorcycles and was curious to see how much of the sound from a V Twin they would cancel. My bike has custom pipes on it and by most standards is really loud. I went to the garage, put in the Earphones, and started the engine. Without noise cancelling turned on they sounded very good, but most of the engine noise still carried through. Then, I turned them on and to my complete amazement the engine noise all but disappeared. I literally could not believe my ears, there I was sitting on my Hog and could barely hear the engine rumbling right under me. Since then, I have great fun letting my biker friends try them out. I ask them to put on the Earphones and listen to some music for a few seconds (I keep my IPod and control unit in my hand) and ask how it sounds, they usually nod approval, but I can tell they are not that impressed – noise cancelling, right – then I flip the switch and watch their faces, the jaw dropping looks I get are most entertaining. Needless to say it is great fun, I get the same results on Jets too. Spendy, yes, but worth it!
Written by a customer while visiting bose.com