| Customer Reviews Collected from bose.com |
Bose - QuietComfort 20i Headphones (iOS) - Black
Average Customer Rating:
4.1
Rating breakdown 370 reviews
5 Stars
221
4 Stars
55
3 Stars
40
2 Stars
30
1 Star
24
Customer Reviews for Bose - QuietComfort 20i Headphones (iOS) - Black
Customer Rating
5
Worth every penny.
on December 2, 2018
Posted by: Janea
Gender:Female
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I love these headphones. 16 hours of battery life and when the battery dies you can still listen without the noise canceling feature. So you are never without sound. Worth every penny.
Written by a customer while visiting bose.com
Customer Rating
1
Great if you're not moving, otherwise annoying
on September 9, 2017
Posted by: zrs
Gender:Male
I bought these a few weeks ago, but had to return within a few days. First off, if you're not moving these are amazing ear buds, and the noise cancellation is excellent.
However, started to walk around and the cable housing creates a hugely distracting scraping noise that reverberates into the ear buds (when using noise cancelling). Simply unacceptable given the cost and supposed quality of the device. Additionally, the cable and battery configuration is really poorly thought out - you have to keep the battery right next to your phone, rather than providing enough cord and placement that would be more flexible for different use cases.
Finally, MOTORCYCLISTS listen up. Purchased this to help reduce noise and listen to music in my helmet. The noise cancelling FAILS at speeds above 50 mph. Not just fails, but creates an incredibly uncomfortable (and honestly painful) ear popping sound as the mic tries to compensate for the wind noise. So bad, that I had to emergency exit the freeway and take out the ear buds.
So, really unfortunately - I had high hopes for Bose. Had other products that have been "sound" but this experience will push me away from their tech.
Written by a customer while visiting bose.com
Customer Rating
1
Not worth the price
on October 9, 2015
Posted by: RP
Gender:Male
I purchased these on the recommendation of a friend. The sound quality at higher volumes breaks up and cracks. The piece of cord, with the plug, that comes out of the battery is way too short. They really are not that impressive. I gave away my QC15 Bose headphones, which were the best. Now I'm stuck.
Response from bose.comBy Julius, Bose Service, October 10, 2015
Hello Ron,
Thank you for the review. We appreciate the feedback. We are sorry to hear that you are having trouble with the Quiet Comfort 20 headphones. This is definitely unusual. Our products are built to last and to provide excellent sound quality. It is possible that dust or a low battery can be causing the cracking that you are describing. Using compressed air to blow out the ports on the earbuds and ensuing that the battery is charged may help.
If not, it may be the headphones themselves. We offer world class service and we want to help you with that.. We have sent an email to learn more and assist you with this, but we are also available by phone at 800-380-4831 if you prefer to call. We are available Monday through Friday from 8:30am to 9pm EST and Saturday 9am to 7pm EST.
Thank you for the review. We appreciate the feedback. We are sorry to hear that you are having trouble with the Quiet Comfort 20 headphones. This is definitely unusual. Our products are built to last and to provide excellent sound quality. It is possible that dust or a low battery can be causing the cracking that you are describing. Using compressed air to blow out the ports on the earbuds and ensuing that the battery is charged may help.
If not, it may be the headphones themselves. We offer world class service and we want to help you with that.. We have sent an email to learn more and assist you with this, but we are also available by phone at 800-380-4831 if you prefer to call. We are available Monday through Friday from 8:30am to 9pm EST and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com
Customer Rating
5
Perfect for travelin or commuting
on September 30, 2018
Posted by: Egert
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I received these as a gift a long time ago. Did not use them for a few months cause i thought they looked weird (i was 12 at the time).Now 3 years later i enjoy these everyday from listening to music to walking around the city these are perfect.Highly recommended for anyone although the prize is quite high (For a 14yr. old like me).
Written by a customer while visiting bose.com
Customer Rating
3
It can make funny low frequency noises.
on December 6, 2015
Posted by: htodd
Gender:Male
I used these on a trip to Japan. I prefer the over-the-ear headphones for the plane trip but these work pretty well and sound good as well. They were much more convenient on this trip because I could shove them in my pocket and use them while traveling around the city as well.
The problem I have is that it can take subsonic low-frequency noises on the bus and the train and shift them to audible frequencies while riding on the bus or train. My guess is the noise canceling circuitry just can't handle certain subsonic frequencies. I would hope they would figure this out for how expensive these are.
Also, the short cord from the plug to the battery pack is a little too short.
Response from bose.comBy Ryan, Bose Service, December 9, 2015
We are thrilled that you found the compact size of these headphones to be advantageous for your recent trip and that you enjoyed the sound quality.
Many of our customers use these headphones for commuting on buses and trains. We find the sounds that you are describing in those environments to be unusual compared to the feedback that we normally get and want to find out more.
We'll be reaching out through email. If you prefer, you can contact us directly by phone. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
Many of our customers use these headphones for commuting on buses and trains. We find the sounds that you are describing in those environments to be unusual compared to the feedback that we normally get and want to find out more.
We'll be reaching out through email. If you prefer, you can contact us directly by phone. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
Written by a customer while visiting bose.com
Customer Rating
5
Love my QC20's!
on December 9, 2015
Posted by: MGoBlueCoop
Gender:Male
After using two "over the ear" QC products, I always wanted the "earbud" option, and you delivered EXACTLY what I was looking for! This is an excellent product, it holds a charge for a 15 hour plane flight, and the sound is incredible. Well done, Bose!
Written by a customer while visiting bose.com
Customer Rating
5
Very great earbuds
on February 21, 2018
Posted by: BenTSK699
Gender:Male
I brought this a couple months ago and this is probably the best earphone i ever had. The sound quality is clear. The comfort is great. The design is good but the materials are very cheap looking. The Durability is good. The Noise cancellation is excellent. Overall, this product is superb and i would never regret buying it even though it is overpriced.
Written by a customer while visiting bose.com
Customer Rating
3
ONLY LAST A YEAR
on December 1, 2018
Posted by: FANNY
Length of ownership:1 year or longer
HEADPHONE WORK FINE, I MAINLY PURCHASE THIS HEADPHONE FOR NOICE CANCELLING FUNCTION. DISAPPOINTED ONLY LAST A YEAR.
Written by a customer while visiting bose.com