| Customer Reviews Collected from bose.com |
Bose - QuietComfort 20i Headphones (iOS) - Black
Average Customer Rating:
4.1
Rating breakdown 370 reviews
5 Stars
221
4 Stars
55
3 Stars
40
2 Stars
30
1 Star
24
Customer Reviews for Bose - QuietComfort 20i Headphones (iOS) - Black
Customer Rating
1
Good.... but
on September 8, 2016
Posted by: RP
Gender:Male
I am now on my third QuietComfort 20 headphones as the first two cables failed (one after 6 months; the second after 18 months) despite very little use and no wear and tear. I just received my third replacement pair yesterday only to find out that the new iPhone wont have a headphone jack so now these are useless to me. When I requested a replacement several weeks ago, it would have been nice to know that
Written by a customer while visiting bose.com
Customer Rating
5
I love it
on December 3, 2019
Posted by: Dana
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I admire this in ear i wish it is a totally wire free but with sleek design just like apple i dont want apple i hate it but i wish bose got a sleek design i hope for it ill wait i feel u gonna make it happen.
Written by a customer while visiting bose.com
Customer Rating
5
Amazing
on November 9, 2017
Posted by: Imra
Gender:Male
I got this head set this is amazing i can enjoy pure music expereence with this qc20
Written by a customer while visiting bose.com
Customer Rating
1
I've got bad headaches using them
on July 20, 2016
Posted by: Yougin
Gender:Male
The quality of sound and noise cancelation is super high, unfortunately, I had to return them back because I've come to realise I got a bad headaches after using them for a couple of hours.
Written by a customer while visiting bose.com
Posted by: Ronny
Gender:Male
Verified Purchase:Yes
I am using my headphones exactly as indicated in the instructions. I can still hear everything around me perfectly fine. What is the point of these headphones, then? I might as well be using a cheap pair of headphones.
Response from bose.comBy Julius, Bose Service, November 30, 2015
Hello Ronny,
Thank you for taking the time to write a review. We are sorry that the QC20 headphones are not working as you were expecting and we would like to help. The noise-canceling of the QC20 headphones works best at canceling constant noises such as those products by an airplane engine while traveling, or background noise in an office. However, some noises such as voices will still come through the headphones. One thing to make sure of is that aware mode is turned off, as aware mode allows some external sound into the speakers so that you can hear your surroundings.
We have sent an email to learn more about how you are using the headphones, but we are also available by phone at 800-380-4831 Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Thank you for taking the time to write a review. We are sorry that the QC20 headphones are not working as you were expecting and we would like to help. The noise-canceling of the QC20 headphones works best at canceling constant noises such as those products by an airplane engine while traveling, or background noise in an office. However, some noises such as voices will still come through the headphones. One thing to make sure of is that aware mode is turned off, as aware mode allows some external sound into the speakers so that you can hear your surroundings.
We have sent an email to learn more about how you are using the headphones, but we are also available by phone at 800-380-4831 Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com
Customer Rating
2
Love it!
on February 7, 2016
Posted by: Stone
Gender:Female
I love this product. My music flows beautifully, wouldn't make a change in headphones ever again!
Written by a customer while visiting bose.com
Customer Rating
3
Disappointed with purchase
on September 8, 2015
Posted by: AEB
Gender:Male
I have had version one for two years and loved them and list them and bought the new version immediately to replace them.
Response from bose.comBy Julius, Bose Service, September 11, 2015
Hi Arthur,
Thank you for the review. We are glad to hear that you enjoyed both the original QC20 headphones and have purchased the new QC20 headphones with the new colors and updated case. It's always great to hear from our customers and we hope you enjoy your new headphones for years to come!
Thank you for the review. We are glad to hear that you enjoyed both the original QC20 headphones and have purchased the new QC20 headphones with the new colors and updated case. It's always great to hear from our customers and we hope you enjoy your new headphones for years to come!
Written by a customer while visiting bose.com
Customer Rating
2
Nice headset
on November 25, 2015
Posted by: Sinnzz
Gender:Female
I received these headphones over a week ago I love the look of them and the noise canceling feature really works. My issue is how muffled your voice is when you talk with the headphones in your ears your ears feel clogged up I did not like that. sound quality was great which is what bose is good for. I did like the headphones but if not for the muffled sound I would have given 5 stars
Response from bose.comBy Julius, Bose Service, November 30, 2015
Hello there,
Thank you for the review. It is great to hear how much you like the look and noise-canceling of the QC20 headphones, as well as the sound quality. However, you should not be having that muffled sound and we would like to help you with that.
Please call us at 800-380-4831. We are available Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST. We are here to help.
Thank you for the review. It is great to hear how much you like the look and noise-canceling of the QC20 headphones, as well as the sound quality. However, you should not be having that muffled sound and we would like to help you with that.
Please call us at 800-380-4831. We are available Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST. We are here to help.
Written by a customer while visiting bose.com