| Customer Reviews Collected from bose.com |
Bose - QuietComfort® 20i Headphones (iOS) - Black
Average Customer Rating:
4.1
Rating breakdown 370 reviews
5 Stars
221
4 Stars
55
3 Stars
40
2 Stars
30
1 Star
24
Customer Reviews for Bose - QuietComfort® 20i Headphones (iOS) - Black
Customer Rating
2
Outstanding performance, poor reliability
on February 20, 2017
Posted by: longhorn2017
Gender:Male
I've had these headphones for two years. They've demonstrated excellent sound quality and very good noise reduction. The stayhear tips are fantastic. Around year 1, the control switch stopped working properly as if the switch is semi-jammed. Just stretching or breathing will cause the volume to change. Unfortunately the switch hangs at the center of the chest, right where you place pressure using various equipment at the gym (reverse flys, incline presses, etc.) and it's simply not strong enough to handle these situations. I advise using wireless headphones for the gym, and save these for travel, etc.
Response from bose.comBy Ryan, Bose Service, February 21, 2017
Thank you for writing your review. We are glad to hear that you enjoy the sound quality and active noise cancellation that these headphones offer.
We would like to suggest that you contact our product support team as we'd like to get you back up and running with great sounding music for your workouts. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
We would like to suggest that you contact our product support team as we'd like to get you back up and running with great sounding music for your workouts. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
Written by a customer while visiting bose.com
Customer Rating
3
GOOD SOUND
on March 1, 2017
Posted by: Dre
Gender:Male
Sound quality is very good. However I do not notice much, if any, ambient noise
reduction. Noise reduction is over promised, under delivered.
reduction. Noise reduction is over promised, under delivered.
Written by a customer while visiting bose.com
Customer Rating
3
Expensive for how long they last.
on June 16, 2017
Posted by: cloakes
Gender:Female
My husband got me a set of these for christmas 2015. I loved everything about them. Light weight, great sound, noise cancelling excellent. Even over the loud skidsteer tractor feeding the cattle. Now for the bad. The wire on the left ear started to seperate from the small base. I used electric tape to try to keep it together, but didn't last long, and now I have sound only in the right ear. Which means no more noise cancelling. Really miss having them, but cannot bring myself to spend that much money if they are only going to last a year.
Written by a customer while visiting bose.com
Customer Rating
3
Nice
on March 9, 2020
Posted by: Nonna
Gender:Female
Length of ownership:3 months
At first they worked great ! Then not so much - all of a sudden the green lights don't come on and they are not noise cancelling as they were
Response from bose.comBy Tegan , Customer Support , March 10, 2020
Hi Nonna,
We are glad that you have enjoyed your headphones. Sorry that the noise cancellation feature no longer appears to be working.
If the LED does not illuminate on your headphones, this would lead to the point that your headphones are not charged.
We would love to get some further information regarding what you're experiencing. Please reach out to us via - https://bose.life/2kOgS12 - we would love to get this resolved for you.
Kind regards,
Tegan - Customer Support
We are glad that you have enjoyed your headphones. Sorry that the noise cancellation feature no longer appears to be working.
If the LED does not illuminate on your headphones, this would lead to the point that your headphones are not charged.
We would love to get some further information regarding what you're experiencing. Please reach out to us via - https://bose.life/2kOgS12 - we would love to get this resolved for you.
Kind regards,
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great sound/noise cancel, EXCELLENT CUST SERVICE
on September 8, 2015
Posted by: Jon
Gender:Male
I purchased my original In-Ear Noise Cancelling ear buds several years ago. However, two different sets have had with a few months of use, a popping sound that slowly just culminated into them becoming inoperative. However, Bose quickly replaced them at no cost to me. The sound cancelling is excellent and the customer service is excellent beyond compare. I am hoping my third pair is a charm.
Written by a customer while visiting bose.com
Customer Rating
3
Hurt my ears.
on November 5, 2015
Posted by: cabs
Gender:Female
I bought theses ear buds a year ago due to their small size. I had previously used ear over Bose headphones. I find that after wearing them for more that 2 hours my inner ears ache from the pressure. My volume button to decrease sound no longer seems to work, seems to be stuck. I'm not a frequent ear bud user so that is likely part of the problem. I am thinking of going back to the headphones.
Response from bose.comBy Bose, Bose Service, November 7, 2015
Thank you for taking the time to write your review. We truly value our customer's feedback. The discomfort you are experiencing is certainly a concern as these headphones should be able to be worn for hours on end without issue. It is possible the pressure is something your ears are not used to but we would love to investigate this further. We are reaching out through email to help resolve this. If you prefer to speak by phone, you can always call us for support as well. You can reach us at (800)367-4008. We are open Mon-Fri from 8:30 AM to 9:00 PM EST and Sat from 9:00 AM to 6:00 PM
Written by a customer while visiting bose.com
Customer Rating
5
The best headphones I've used so far!
on November 19, 2015
Posted by: jeffcs
Gender:Male
I received the Bose QuietComfort 20 headphones free from Bose as a participant in the Test and Review program. Nonetheless these headphones have exceeded my expectations in every category. I travel frequently for work so noise cancelling headphones are a must.
For starters, the noise cancellation is exceptional, especially when traveling on airplanes, and creates an immersive listening experience by blocking out undesired background noise. I also love the new ‘Aware Mode’ feature – with the press of a button you can hear the sounds around you (e.g. airline announcements, or a conversation going on around you) without having to remove your headphones. The sound quality is exceptional as well. I enjoy listening to a broad range of different musical styles and found the sound quality to be extremely well balanced across all types and genres of music.
The included ear tips make QC 20 very comfortable to wear for hours without any fatigue; Bose includes 3 different sizes (S, M, L) to accommodate different ear shapes.
The QC20's rechargeable battery (attached to the headphone cord) is very convenient – it’s nice that I don’t have to carry around around spare batteries anymore. In my tests I was able to get close to 17 hours on a single charge.
I highly recommend these headphones!
Written by a customer while visiting bose.com
Customer Rating
5
Great Noise Cancellation - Great Sound
on November 19, 2015
Posted by: allen2413
Gender:Male
This is my first go around with Noise Cancelling earbuds/headphones so I really didn't know what to expect. I received the black and blue pair of QuiteComfort 20 earbuds for free from Bose as part of their Test and Review program so I thought there was no better way to give these a try.
Currently I have the Bose Freestyle earbuds and have been using them for working out, yard work, and travel. They have been working great and the sound quality is excellent. I am not an audiophile by any means...but I do love my music. So needless to say I was a tad bit skeptical at trying new headphones and really didn't think these would replace my daily earbuds.
Starting with the packaging, it's typical Bose. Very nice. Great looking box, earbuds are packaged very nice and secure, you just know you are opening up a nice product. Once opened and unpacked I was able to get a better idea of what I was dealing with. Since this is an "active" system, you are going to have the outside battery that you switch on and off for the noise cancellation. At first I thought this would be pretty obtrusive but I was pleasantly surprised to see what it fit right in the palm of my hand and is a really thin design. There is a nice rubbery texture to it so I didn't have to worry about it sliding around on surfaces.
Once out of the package I decided to give them the try out on a trip to the gym. Today was a full body and cardio day, so a perfect "test" to see how well they would perform and how difficult and bulky they would be. The included clip works great and held the earbud wire up nicely. The battery is much smaller than the profile of my iPhone 6 Plus, so after lugging that phone with me when I work out, I figured this should be easy. I was right, it really was. With the 90 degree jack the battery sat in my pocket right up against my iPhone and I really didn't notice it was there. The wires made it a bit more tricky to get it in and out of my pocket for changing songs or moving past one that I didn't want to listed to. However, it wasn't enough that I would sideline them. If you have never used Noise Cancelling technology...prepare to be AMAZED!!! I turned the music all the way down and flipped the switch...WOW! In a busy gym the sound basically vanished. There was a small amount that you can hear...but the majority of the sound goes away. This left just me and the music to start my workout. I was so amazed I made my wife try them on. She's not amused with technology...but I can tell you one thing, we are going out to buy her a pair to work out with! She loved them.
During my workout I have no issues with the earbuds. They are easy to swap out size wise and they fit perfectly in your ear. The earbuds rest in your ear but give you a nice, soft seal with the upgraded (included) tips. My workout went without a hitch, the only reason I knew my headphones were in is that I spend most of the time hitting the button on the side of the volume control to turn on and off the sound cancellation. It was amazing.The included case is very nice and fits everything you need for your earbuds without taking up much space. I am able to toss them into my small gym bag with no issues. The extra bonus that I found is that I don't have to have the earbuds plugged into my phone to take advantage of the sound cancellation feature. Just pop them in your ears and turn on the battery...sound goes away. This was great for sitting in my house and doing some work that needed to get done while not being distracted by anyone. I am actually using them for that purpose while I fill out this review! Very comfortable, easy to use, great build quality, excellent sound, and great sound cancellation. This is a must have! Can't wait to take my first flight with them!
Written by a customer while visiting bose.com