| Customer Reviews Collected from bose.com |
Bose - QuietComfort® 20i Headphones (iOS) - Black
Average Customer Rating:
4.1
Rating breakdown 370 reviews
5 Stars
221
4 Stars
55
3 Stars
40
2 Stars
30
1 Star
24
Customer Reviews for Bose - QuietComfort® 20i Headphones (iOS) - Black
Customer Rating
5
Superior In-Ear Headphones
on November 19, 2015
Posted by: Bluman1914
Gender:Male
I recently received the QuietComfort 20 Acoustic Noise Cancelling headphones free from Bose to review. This product is designed very well. Before using the headphones I was very curious to see how they would fit into my ears. They come with three different sized ear tips. They should fit most ears. I was able to securely fit them into my ears with fairly little effort. After you use them a few times it becomes even easier to fit in the ear. Once I turned on the music and movies, I was amazed at the sound quality! The headphones can be used with the noise cancelling feature on or off. When off the headphones sound good and you can still hear the outside world a bit. When the noise cancelling is turned on, they completely shut out the rest of the outside world and the music comes through crisp and clear depending on the genre of music you are listening to. I decided to listen to a few different genres to give these headphones a true work out. They deliver good highs and mids through 95% of the genres and songs tested. I noticed that depending on the device you are using, you may have to play with the EQ a bit to find the sweet spot. Once this is achieved, the highs and mids shine through. I was pretty surprised to see that these headphones deliver great lows as well!!!!! This is a great improvement from Bose's very first in ear heaphones with the silicone tips. They didn't have much lows at all. The noise cancelling from this headphone is achieved using a built in rechargeable battery that lasted me a full three days, being used intensely, before needing to be charged again. This particular pair of headphones were designed for IPhone users. A great feature with these headphones are the controls built on the wire that you can use in conjunction with your apple product. The controls allow you to pause, play, rewind and, fast forward tracks and even take phone calls. I was able to hear the person on the other line clearly. They were also able to hear me clearly with no distortion and almost no background noise. I'd say with the noise cancelling feature on, these headphones can rival some of the best on ear or over the ear headphones on the market as far as the sound and power that they produce. If you are in the market for a great in ear headphone, these are the way to go!!!! My only complaint, and this is purely cosmetic, is that I wish Bose would have given these headphones a triple black color instead of adding the blue accent to them. Again this is purely cosmetic and definitely not a deal breaker. Bose has hit the mark with this pair of headphones.
Written by a customer while visiting bose.com
Customer Rating
5
They really work!
on November 20, 2015
Posted by: soundsleeperinFlorida
Gender:Female
I got these from Bose for free as part of their Test & Review program. They arrived really quickly, within days of getting the email that they were being sent.
They had three options for the covers for your ears, which was helpful, because my ears are small. I spent some time playing around with the different sizes, but settled on the small size.
Any concerns I have are more around the instructions than the product itself. I found the accompanying instructions to be a little overwhelming, with just about every language possible on one piece of paper and with very small print. I had some trouble figuring out how to fit the ear pieces in my ears and brought them to work so I could get someone with younger eyes to help me figure it out. She also noticed that the earphones had an L and R on them, which I hadn't been able to see (still can't, but I trust that they're there). But that's how I figured out they worked. She was talking to me, trying to help me figure out how to put them in and I got them in my ear and all of a sudden, I couldn't hear her anymore, even though she was standing right there and her mouth was moving. I've never experienced anything like that before. I kept them on and listened to kd Lang while I was doing paperwork.
They are super comfortable and stay in my ear, which is unusual. I have trouble keeping those things in my ears. I'll be flying to Florida tomorrow and I fully intend to take these with me. In fact, I'll be meeting my long distance partner, who snores, and I've driven myself crazy trying to find ear buds that would be comfortable enough to sleep in and actually work to block the snoring. Thank you Bose, I think I've found them! Full disclosure, I probably wouldn't have spent that kind of money on a pair of headphones, but now that I have them, if they were to die, I would probably replace them. I didn't know what I was missing...
Written by a customer while visiting bose.com
Customer Rating
5
Comfortable with amazing noise cancellation
on November 20, 2015
Posted by: Jim S
Gender:Male
Two things to start, Bose provided this unit to me for review/testing and I typically can not stand in-ear buds. I have perforated ear drums and I find most buds simply sound awful to me or are uncomfortable. For music on the go, I have over the ear Bluetooth headphones from Bose that are incredible but do not have any noise cancelling properties. Even though that unit is wireless, it is less expensive then these particular buds. I figured you were paying for the noise cancelling and boy, was I right.
The sound quality is typical Bose. Everything sounds good. Clear highs, detailed mids, and way more bass than I was expecting. The most surprising thing to me was the noise cancelling. They really cancel the noise. I used these on my commute on the bus and subway and was astounded at how well the noise cancelling worked. It also works w/out even being plugged into your device. Simply put them in your ears and flip the switch and it’s as if the cone of silence fell over your head. Truly impressive. It completely took away 90% off all the typical hustle and bustle you hear and once you played music, everything else disappears.
The buds themselves are extremely comfortable. What I especially like is how they absorb a good amount of sound, even with the powered noise cancelling turned off, without protruding deep into your ear. They go in far shallower than I expected and this helped reduce ear fatigue tremendously. They are secure enough that you could run/walk/move around without fear of displacing it but not so snug that if the wire catches something you wouldn’t rip your ear off. Great design.
I even let my wife try these out and she was impressed. She’s a tough critic as she has to be the most apathetic person possible towards technology. With all the gadgets and gizmos I have, she very rarely takes any interest in it. I changed the gel sizes to the provided small ones and loaded up one of her TV shows to check them out. 20 seconds in she gave me the impressed look and a thumbs up. After the show, she said either these are hers or I’m getting her another pair. If it can pass the wife test, I can assure you they’ll pass any other.
If you’re looking for earbuds with great sound quality and noise cancelling properties, you could not do any better in my mind. They’re comfortable, handle anything thrown at them, and the noise cancelling is exceptional. Really great product.
Written by a customer while visiting bose.com
Customer Rating
5
Great Product
on November 20, 2015
Posted by: Big G
Gender:Male
These are very comfortable. Sound is great Highs, Lows. Build quality is great, headphones did not come out of my ears. Worked great with my iPhone 6Plus. Would like to have a bigger case to store them in.
Written by a customer while visiting bose.com
Customer Rating
5
Incredible sound quality!!! Big sound!!!
on November 20, 2015
Posted by: MPD
Gender:Male
I received these today as a test product from BOSE. I have to say I'm very impressed once again with the sound quality of BOSE products. I have several BOSE blue tooth speakers as well as a sound bar and love ALL of them! These headphones definitely fall into that category too. Crystal clear sound with an amazing amount of bass especially considering how small the headphones are. I anticipate these being well used like the rest of my BOSE products. I would highly recommend these headphones for anyone looking for big sound out of a small device. Great sound and quality as usual from BOSE.
Written by a customer while visiting bose.com
Customer Rating
5
Great headphones
on November 26, 2015
Posted by: Zanda
Gender:Female
I didn't have so much time to read all the reviews but I can see that everybody loves them, just like I do from the first moment that I got them as a gift from my boyfriend about a month ago.
I use them everyday, but one thing that I don't know how to manage is the noise cancellation part.
I think that it would be awesome if you design some kind of an iPhone case that we can put the noise cancellation part, stuck on back of our device and it can be safe there. Just sayin' I feel optimistic that something on this direction will happen soon :)
I use them everyday, but one thing that I don't know how to manage is the noise cancellation part.
I think that it would be awesome if you design some kind of an iPhone case that we can put the noise cancellation part, stuck on back of our device and it can be safe there. Just sayin' I feel optimistic that something on this direction will happen soon :)
Written by a customer while visiting bose.com
Posted by: Dmr67
Gender:Male
Verified Purchase:Yes
I bought these for my commute to work. No more crying babies or loud PAs. Perfect!
Written by a customer while visiting bose.com
Customer Rating
4
Durability
on March 1, 2016
Posted by: Prosper
Gender:Male
I bought few months ago and work perfect, noise cancelling while travelling is fantastic but since a week even there is no sign of physical damage, the left side makes horrible noise....
Response from bose.comBy Gary, Bose Service, March 2, 2016
Hello Prosper,
Thank you for taking the time to share your comments. We're glad to know you've enjoyed the QC20 headphones in your travels and want that experience to continue. If they are not working properly we definitely want to help.
We have reached out to you via e-mail to offer assistance. Please respond to our e-mail or for immediate service please contact our technical service team at 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Thank you for taking the time to share your comments. We're glad to know you've enjoyed the QC20 headphones in your travels and want that experience to continue. If they are not working properly we definitely want to help.
We have reached out to you via e-mail to offer assistance. Please respond to our e-mail or for immediate service please contact our technical service team at 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Written by a customer while visiting bose.com