| Customer Reviews Collected from bose.com |
Bose - QuietComfort® 20i Headphones (iOS) - Black
Average Customer Rating:
4.1
Rating breakdown 370 reviews
5 Stars
221
4 Stars
55
3 Stars
40
2 Stars
30
1 Star
24
Customer Reviews for Bose - QuietComfort® 20i Headphones (iOS) - Black
Customer Rating
3
Work well but they are uncomfortable on long use
on September 16, 2019
Posted by: OrangeM2C
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] We bought these QC20 headphones to replace our over the ear Bose noise canceling headphones. We did this as we have gone to traveling to Europe using carry-on luggage only and these fit the bill for reducing the size and weight of our luggage items. They work well at the noise canceling when you get the ear piece in correctly. The main problem I have with them is the sizing of the ear pieces. The small does not seal, the medium ear piece seals okay but after a couple of hours they are very uncomfortable. We will continue to use these but would like to come up with a better in-ear piece, something like the Shure ear buds use which is a compressible then expandable ear insert. Bose rep, can you help?
Response from bose.comBy Kerri , Customer Support, September 17, 2019
Hi OrangeM2C,
I'm glad to hear that you are enjoying using the QC20 earphones when you are traveling.
I'm sorry to hear that you have found the ear tips to be uncomfortable after some time. I would recommend double-checking the sizes you have again. Remember that it is normal to have a different size for each ear tip. I have also included a link below for making sure you have the correct fit.
https://bose.life/2ysamRI
Thank you for taking the time to review our QC20's!
Kindest,
Kerri - Customer Support
I'm glad to hear that you are enjoying using the QC20 earphones when you are traveling.
I'm sorry to hear that you have found the ear tips to be uncomfortable after some time. I would recommend double-checking the sizes you have again. Remember that it is normal to have a different size for each ear tip. I have also included a link below for making sure you have the correct fit.
https://bose.life/2ysamRI
Thank you for taking the time to review our QC20's!
Kindest,
Kerri - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great Sound, but flawed in design
on April 21, 2020
Posted by: AshHelios
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I’ve had these headphones for a year now and I love the sound quality that is Bose’s, but now I’m experiencing some issues with the design. The noise canceling battery has proven to be a bit heavy when using the Jack attachment for my iPhone, when I plug in the headphones music automatically plays and if I move the phone it will disconnect when I’m on a call and also it will randomly play different music or Siri will come on without me prompting. While I love these headphones I now am bummed I have to search for a lighter alternative because they only work when I don’t move around or touch the phone.
Written by a customer while visiting bose.com