| Customer Reviews Collected from bose.com |
Bose - QuietComfort® 20i Headphones (iOS) - Black
Average Customer Rating:
4.1
Rating breakdown 370 reviews
5 Stars
221
4 Stars
55
3 Stars
40
2 Stars
30
1 Star
24
Customer Reviews for Bose - QuietComfort® 20i Headphones (iOS) - Black
Customer Rating
5
These are my road warriors.
on September 14, 2016
Posted by: tom494
Gender:Male
I love these headphones, I use them everyday. They make hearing a phone call in the store or on the street so much easier to hear.
You can listen to your music or movies at a much lower volume in loud areas or on a plane.
My wife and son liked them so much they bought a pair for themselves.
Written by a customer while visiting bose.com
Customer Rating
2
Disappointed - do not stand behind their product.
on March 28, 2017
Posted by: Luci
Gender:Female
I had my original noise canceling headphones for almost two years, they worked amazingly and were everything I expected them to be. Beautiful sound and great noise canceling power. BUT ABOUT TWO MONTHS AGO THE WIRE CLOSE TO THE NOISE CANCELLING BOX STARTED TO BREAK - I have been treating these headphones like God by the way - always putting them back into their case after use and always being super gentle, I respect and take good care of my belongings.
Written by a customer while visiting bose.com
Customer Rating
5
Like plugging a headphone jack into your brain.
on April 12, 2017
Posted by: Eric
Gender:Male
Great sound quality combined with active noise cancelation, convenient comfortable earbuds. These are the total package, by far my favorite headphones that I've ever owned.
Written by a customer while visiting bose.com
Customer Rating
5
Unbelievably Good
on April 17, 2017
Posted by: Haykall
I just received these and already own the QC35's. I can tell you that I was blown away. Honestly, I'm still speechless. The sound is amazing and the ANC is on par with their larger sibling, the QC35's. One small drawback is the ANC brick and the location of it. If Bose improves on this design, I will be buying this over and over again - without any hesitation. Thank you Bose!
Written by a customer while visiting bose.com
Customer Rating
5
Life changing
on November 7, 2018
Posted by: srs15237
Gender:Female
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I live on a loud, busy road and had trouble sleeping for months before discovering these. I am not exaggerating when I say they have changed my life. As a light sleeper, I no longer have to stress about trying to fall and stay asleep. These make travel so much easier as well; I don’t have to be particular about being in quiet hotels/hotel rooms. I was so impressed, I buy these as gifts for everyone.
Written by a customer while visiting bose.com
Customer Rating
5
Cancels noises like no other
on November 30, 2018
Posted by: Nicole
Gender:Female
Length of ownership:1 year or longer
I initially bought these headphones for traveling - I recently started wearing them at night because my significant other snores loudly. I sleep like a baby with them in and I’m no longer woken up by his obnoxiously loud snores!
Written by a customer while visiting bose.com
Customer Rating
5
Most convenient noise-cancelling headphones
on December 17, 2018
Posted by: Sam
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I bought my first QC20 nearly 7 years ago, and have used them since on countless, long international flights. They are still in perfect condition, so I don't know where the complaints about durability come from. Just bought a new v2 (with the blue piping) a month ago, and they seem as good as always. However the cables are more rubbery and therefore seem more durable. Absolutely wonderful product.
Written by a customer while visiting bose.com
Customer Rating
2
Great noice canceling, but.....
on November 3, 2015
Posted by: Andre
Gender:Male
Bought these last year, as said, the noise canceling work good, however the housing of the inear part fell apart, making them useless, also the cable to the battery looks fragile.
I have several Bose products, this is the first disappointing experience.
I have several Bose products, this is the first disappointing experience.
Response from bose.comBy Michael, Bose Service, November 3, 2015
Hi Andre,
Thank you for the review. It is always wonderful to hear from a loyal Bose customer such as yourself. We are glad to hear that you are enjoying the noise-canceling on the QC20 headphones. Having owned several Bose products, you know exactly the kind of high quality to expect from our products and service. The QC20 headphones are built to last, and should definitely not be falling apart like you described. We are sorry to hear that you are having trouble with the headphones and would like to help.
We have sent an email to learn more and assist you with this, but we are also available by phone if you would prefer to call at 800-367-4008. We are here to help Monday through Friday 9am to 9pm EST and Saturday 9am to 7pm EST.
Thank you for the review. It is always wonderful to hear from a loyal Bose customer such as yourself. We are glad to hear that you are enjoying the noise-canceling on the QC20 headphones. Having owned several Bose products, you know exactly the kind of high quality to expect from our products and service. The QC20 headphones are built to last, and should definitely not be falling apart like you described. We are sorry to hear that you are having trouble with the headphones and would like to help.
We have sent an email to learn more and assist you with this, but we are also available by phone if you would prefer to call at 800-367-4008. We are here to help Monday through Friday 9am to 9pm EST and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com