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Customer Reviews Collected from Samsung US |
Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Range - Stainless steel
Average Customer Rating:
4.6
Rating breakdown 345 reviews
5 Stars
265
4 Stars
55
3 Stars
6
2 Stars
3
1 Star
16
92%of customers recommend this product.
(
305 out of
330)
Customer Reviews for Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Range - Stainless steel
Customer Rating
3
Mixed
on September 21, 2020
Posted by: JodiM
i bought this in 2017. mostly i love it....but there are a few safety issues that concern me. the stovetop controls are easily turned on- if you bump them they easily turn the gas on - my dog even turned one on (they don't normally jump - she was a new puppy in training!!!) also, if they are turned on low...it is so low you can easily forget that they are on!! i love having 5 burners, however the small burner needs to have more of a grate over top - if you use a small pot - it can easily tip over as it only has a + under the center of the pot. i love the digital controls and ease of functions and the evenness that the oven bakes. i would buy again if some of the safety issues are addressed. maybe i just need to have bought a different model - but this one had good reviews.
Features
3
Performance
3
Design
2
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good value for the money
on September 26, 2020
Posted by: JWK12
from Braintree, MA
i have had this stove for a day. it is very easy to use. there was very little smell from burn off when first used. this range replaced a 17 year old gas range that the oven stopped working. given the shortage of ranges in the area, i was surprised i was able to get this range. the price was very good. it has features that other ranges in the price range do not have. like the convection feature. i'm hoping to get at least 20 years out of the range. the one draw back is a blue display. it's annoying compared to a green display. this is a minor drawback, but not a deal breaker.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
all burner valves locked up
on October 25, 2020
Posted by: Anonymous
from el paso, tx
due to the design, of the stem, it caught some grease into it, then this stove went into storage for a while, due to moving to another place with stove. now that i want to use it, the stove is inoperable. replacing the valve costs 50 to 70 depending on seller, times 5 for all burners, that is 250 to 350 plus labor, unless i do it myself, it is in perfect condition, except for that. at this cost, i may as well buy another one.
I would recommend this to a friend!
Features
5
Performance
5
Design
1
Value
5
Response from Samsung USBy Pat, Samsung Care, October 26, 2020
Thank you for sharing your experience. We encourage customers to share their feedback. Even though it may not always be easy to hear, feedback is extremely valuable whether negative, positive, or indifferent. This type of information is crucial in bettering our products. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
4
Overall Great Stove - but not child/dog proof
on June 13, 2021
Posted by: KMax
from Minnesota
overall, i love this stove. burners are nice, center griddle is great for pancakes, oven cooks well on both standard and convection. seems true to temp and preheats very quickly.
the only downside is the burners turn on waaayyy to easily just by leaning into them. i have inadvertently turned a burner on by simply reaching into the cupboard above the stove (belly pushed the knob) and ne time my dog was nosing around and turned one one while were at work (right front, a bigger one) thankful it only damaged the microwave above and the empty cookie sheet and utensils on the burner. we now take the knobs off and toss them in a drawer whenever the stove is not being used. we also have toddler grandkids and will have to make sure they are off when they are over, too.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Igniter died at 6 Months
on December 13, 2021
Posted by: Liam
from Pennsylvania
have been very happy with my samsung range until the igniter burned out 6 months into usage.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, June 9, 2022
Hello Liam,
Thank you for reaching out. We appreciate you informing us that you've been happy with your Samsung range; however, the igniter burned out six months into usage. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NX58T5601SB/AA
You may check pages 59-73 of the user manual to learn more about maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/202103/20210308173903855/NX58H5_Series_AA_DG68-00526A-15_EN.pdf
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144583515
-Angelica
Thank you for reaching out. We appreciate you informing us that you've been happy with your Samsung range; however, the igniter burned out six months into usage. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NX58T5601SB/AA
You may check pages 59-73 of the user manual to learn more about maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/202103/20210308173903855/NX58H5_Series_AA_DG68-00526A-15_EN.pdf
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144583515
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Poorly made and dangerous
on January 7, 2023
Posted by: Gtrplr66
from Lebanon, Or
Control panel shorted out causing an electrical fire after only 4 years.
Will NEVER buy another Samsung appliance.
Will NEVER buy another Samsung appliance.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Customer Care, March 31, 2023
Hi There
Let's help you out. We'd like to speak to you directly and get more information about your range for better assistance.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145622203, to help our team pull up your information.
Have a great day!
^Chrystel
Let's help you out. We'd like to speak to you directly and get more information about your range for better assistance.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145622203, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Pealing paint off
on March 14, 2023
Posted by: Linda
from Pensacola Florida
Not too happy with mine I didn't have an extra griddle on it mine had the actual griddle is a burner and now it's peeling and it was the black one and it makes me mad but it's all good
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Vannesa, Samsung Care, March 21, 2023
Good day, Linda.
We were glad to hear your thoughts about this range.
If there is a part missing, please contact the Samsung customer service department at 1-800-726-7864 (1-800-SAMSUNG).
For your reference, you may see the list of parts included with your range on page 24 of the user manual.
https://downloadcenter.samsung.com/content/UM/202103/20210308173903855/NX58H5_Series_AA_DG68-00526A-15_EN.pdf
You may also watch this video to learn how to properly maintain your gas range.
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean electric and gas ranges:
https://www.youtube.com/watch?v=pCLkUo4ns6w
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145584428) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
We were glad to hear your thoughts about this range.
If there is a part missing, please contact the Samsung customer service department at 1-800-726-7864 (1-800-SAMSUNG).
For your reference, you may see the list of parts included with your range on page 24 of the user manual.
https://downloadcenter.samsung.com/content/UM/202103/20210308173903855/NX58H5_Series_AA_DG68-00526A-15_EN.pdf
You may also watch this video to learn how to properly maintain your gas range.
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean electric and gas ranges:
https://www.youtube.com/watch?v=pCLkUo4ns6w
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145584428) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US
Customer Rating
5
Terrific features!
on September 28, 2023
Posted by: Kalzone
from San Mateo, CA
I purchased this stove in 2015 after much thorough research from Consumer Reports. I have to say that this stove has been everything I could have asked for. I love the fact that we can easily slide pots over to other burners without having to lift them. The griddle is terrific for making pancakes but we recently upgraded to a cast iron griddle for more even cooking. It's very easy to clean as I just lift the iron stands to wipe the stainless steel for spills. I love the fact that it has a special holder for woks. My brother who is a big time cook is very jealous of our stove. Unfortunately our liberal city is requiring all new appliances to be electric so this may be the last gas stove I ever own.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US