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Customer Reviews Collected from Samsung US |
Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Range - Stainless steel
Average Customer Rating:
4.6
Rating breakdown 345 reviews
5 Stars
265
4 Stars
55
3 Stars
6
2 Stars
3
1 Star
16
92%of customers recommend this product.
(
305 out of
330)
Customer Reviews for Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Range - Stainless steel
Customer Rating
2
Worked great for 4 years
on November 21, 2018
Posted by: Loxo
from Columbus, OH
Expertise:Intermediate
After 4 years the oven burner stopped working and required service. This is the 3rd Samsung appliance in the past year that has required service after only 3-4 years of regular use. These appiances are priced at a premium but you do not get what you paid for. I'm ready to replace all of my appliances (which are all Samsung) with other, more reliable brands. They should just stick to electronics.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 31, 2019
I definitely understand your concern and value your feedback. Your feedback is very important and is used to ensure improvements are made so that Samsung experience continues for all. Thank you for being an important part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Congenital problems with Samsung gas ranges
on December 22, 2019
Posted by: Anonymous
from Tamassee, SC 29686
bought a samsung gas range 9 yrs ago. 4 yrs ago the bake igniter went out. then this model buttons on the display went out. fixed.then the oven light blinking.now the igniter has gone out again!
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, December 23, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Wrong Door
on January 27, 2021
Posted by: MNLaker
from Minnesota
we purchased this range, but received the same model number, but with this door: https://www.samsung.com/us/home-appliances/ranges/gas/5-8-cu-ft-freestanding-gas-range-with-convection-nx58m5600sw-aa/ . it is far different than the picture displayed in the ad / on this home depot website. we talked to home depot and samsung and they sent out a replacement, but the replacement was again the wrong range door from the one we purchased...so we rejected the delivery. again, the door we received was from the model i linked to above.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, January 28, 2021
I've never come across an issue like this before. I can see this situation from your point of view. I don't think anybody would be happy with this. Hopefully, this is resolve and they send you the proper unit. Thank you for your review. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Oven quit working just out of warranty
on August 21, 2021
Posted by: Salem
bought this expensive samsung stove fir the features and samsung reputation. the oven wuit working just after warranty expired. haven’t used the oven very much. very little. oven stopped working today. from reviews seems to be a huge problem. have other samsung appliances and tv’s but will never buy another product from this company. poor quality for an expensive price. would give zero stars if i could.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, August 23, 2021
I can understand this is a tough situation to go through. We value the feedback of all our customers and can sympathize with your issue. At this time, we can only recommend contacting a service center regarding this concern. Please follow the link below to locate the nearest service center. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
5
Includes LP adaptor kit and griddle!
on July 17, 2014
Posted by: CookingWithGas
from Tampa, FL
Expertise:Intermediate
I am so happy! I was able to use the occasion of needing to replace my old electric range and was so excited to upgrade to a gas range!
This range is incredibly beautiful and very nicely designed.
I am using my new range with propane and I was so pleased that the range included the adaptor kit!
Also, the griddle is included, so no need to make an extra purchase. (I also looked at a similar gas range by another manufacturer and the extra expenses for the conversion kit and griddle would have added nearly $150. to the price of that range.)
I am using my new range with propane and I was so pleased that the range included the adaptor kit!
Also, the griddle is included, so no need to make an extra purchase. (I also looked at a similar gas range by another manufacturer and the extra expenses for the conversion kit and griddle would have added nearly $150. to the price of that range.)
The documentation that came with the range is excellent, as well as Samsung's online resources.
I did have a little trouble adjusting the low simmer flame on a couple of the burners until I viewed the video online.
I did have a little trouble adjusting the low simmer flame on a couple of the burners until I viewed the video online.
Samsung's customer support has been excellent as well. I have used the live chat function as well as telephone support. Everything has been excellent.
One final advisory though, the BTU output of the surface burners is less using LP than with natural gas. With that consideration, I wish I would have purchased the model with a round, general use center burner than the one with the oblong burner, The lower output due to the fuel makes the center burner a bit of a disappointment. Well, it just takes longer to heat the griddle and the griddle does not get as hot as I would like. The product is designed very well. I simply should have chosen differently. I only mention it here for others' consideration when deciding what model to get. Either way, I cannot see going wrong with this range!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very disappointed!
on September 18, 2018
Posted by: Spine45
from Burlington County, Nj
Expertise:Intermediate
Purchased Gas Range Model #NX58F5500SW/AA in Nov. 2016. Had it installed February 2017. In May 2018 (18 months later) oven would not light. Needed oven igniter kit ($347.04). Three months later in August 2018, broiler would not light. Needed broiler igniter kit (328.71). Purchase price of appliance was $549.00.
Repairs totaled over $665.
Repairs totaled over $665.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, July 25, 2022
Hello Spine45,
Thank you for reaching out. We appreciate you informing us that the oven would not light 18 months after the installation of your Samsung range, then the broiler would not light three months later. We apologize for the inconvenience the issue has caused you, especially with the replacement cost. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung range, oven, or cooktop will not turn or stay on.
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
You may check pages 48-60 of the user manual for information about maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/201904/20190417153738267/NX58F5300SS_AA_DG68-00509A-06_EN-MES.pdf
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/NX58F5500SW/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144730474
Thank you, and stay safe!
-Angelica
Thank you for reaching out. We appreciate you informing us that the oven would not light 18 months after the installation of your Samsung range, then the broiler would not light three months later. We apologize for the inconvenience the issue has caused you, especially with the replacement cost. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung range, oven, or cooktop will not turn or stay on.
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
You may check pages 48-60 of the user manual for information about maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/201904/20190417153738267/NX58F5300SS_AA_DG68-00509A-06_EN-MES.pdf
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/NX58F5500SW/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144730474
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
in less than 18 months unable to bake or set clock
on October 14, 2018
Posted by: Sugarland Mom
from Houston, Tx
Expertise:Expert
For unknown reason I am not able to use my oven. The button for baking among other digital buttons including the start button do not work. Only thing working is the burner right now. I am very disappointed with this brought. I can't do Samsung broughts anymore.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Camille , Samsung Care, April 21, 2022
Hi Sugarland Mom.
Thank you for reaching out regarding your 5.8 cu. ft. Gas Range oven control panel is not working. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix this, I will be providing you with this ink to guide you on the issue.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed.
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144429261
^Camille
Thank you for reaching out regarding your 5.8 cu. ft. Gas Range oven control panel is not working. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix this, I will be providing you with this ink to guide you on the issue.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed.
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144429261
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
I LOVE this stove
on January 3, 2014
Posted by: Rusty2498
from CT
Expertise:Expert
Since I rely so much on customer reviews I felt it necessary to talk about this stove. I've had it for 3 weeks and haven't had time to try everything yet, but so far every feature I used was great. I used the bread proofing to make pizza dough and had a pizza within 2 hours after the thought crossed my mind. The multi-purpose burners are great. I used the large middle burner for both the griddle concept and as a burner. Initially I thought that the flame was too low for the griddle, but it made perfect pancakes. It also saved me when I was preparing a large quantity of pot roast for a family dinner. I had too much meat to fit into my baking pan to roast in the oven for 5 hours. I didn't have time to do this twice. I took the extra roast and put it in another baking pan and cooked it on the large middle burner on top of the stove while the other roasts were cooking in the oven. I was able to set my sauce on the rear simmer burner and walk away from it for hours without worrying about it burning. My sour cream coffee cake was perfect. The pull out oven rack is great. I had to check the manual regarding the convection feature. On my prior electric stove, the convection fan went on immediately. On this stove it doesn't come on until the desired temperature is achieved and then goes on and off intermittently. Oven heats up fast.
Easy to clean and keep clean.
Easy to clean and keep clean.
Pros: Inexpensive, looks like a commercial stove
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US