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Customer Reviews Collected from Samsung US |
Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Range - Stainless steel
Average Customer Rating:
4.6
Rating breakdown 345 reviews
5 Stars
265
4 Stars
55
3 Stars
6
2 Stars
3
1 Star
16
92%of customers recommend this product.
(
305 out of
330)
Customer Reviews for Samsung - 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Range - Stainless steel
Customer Rating
5
Gas Range
on February 5, 2018
Posted by: Nickey40
from Brooklyn NY
Expertise:Beginner
I’ve had this product for almost a year now, and I just love it. It’s preformance is superb, easy to use, easy to clean and maintain. I take pleasure in cleaning it...
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Piece of junk
on January 24, 2019
Posted by: suppatime
from NH
Expertise:Intermediate
Has NOT stood the test of time. The burner gas controllers are the cheapest of plastic and have broken. The engineering of these parts is pathetic requiring an additional medal stop to keep the controllers from turning universally. The processor shorted out meaning that one burner only lights with a match. The others light up the electronic display when you turn it to ignite requiring complete reset of temp, time and timer functions. Cheap carcase and poor insulation means that the oven does not keep to temp. Many oven racks but can't support baking more than one dish at a time without drastic drop in temp. Don't bother.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 29, 2019
I know how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
Could Have Been 5 Stars, but....
on February 14, 2014
Posted by: SueHenry
from Florida
Expertise:Expert
I really like this range. The 5th burner in the middle is fabulous and the overall design is definitely a 5 start. My only complaints are that it is definitely not keeping the correct temperature. I have a separate thermometer in the oven and it runs 5 to 8 degrees below the programmed temp. Not a big thing, but definitely makes me have to double check the temp when I'm baking.
The other complaint is that the pan drawer in the bottom is made of very flimsy material...
The other complaint is that the pan drawer in the bottom is made of very flimsy material...
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very nice range
on January 22, 2017
Posted by: Shar43
from Virginia
Expertise:Intermediate
I have had many ranges in my life and this is the best. Easy to clean...grill is great and non-stick
Pros: Durable, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointment
on August 27, 2018
Posted by: Not happpy
from NY
Expertise:Expert
The dial knobs started breaking (for no reason) after a year and the touch pad broke after 2 years. The dial knobs are very cheaply made. I like the other aspects of the stove and oven fine, but and extremely disappointed in the cheaply made dial knobs, which are expensive! I would NOT get this again.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, June 8, 2022
Hello,
Thank you for reaching out. We appreciate you letting us know that the dial knobs on your Samsung range started breaking after a year, and the touchpad broke after two years. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NX58F5500SS/AA
You may also check pages 48-60 of the user manual to learn more about maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/201904/20190417153738267/NX58F5300SS_AA_DG68-00509A-06_EN-MES.pdf
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144579650
-Angelica
Thank you for reaching out. We appreciate you letting us know that the dial knobs on your Samsung range started breaking after a year, and the touchpad broke after two years. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NX58F5500SS/AA
You may also check pages 48-60 of the user manual to learn more about maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/201904/20190417153738267/NX58F5300SS_AA_DG68-00509A-06_EN-MES.pdf
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144579650
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful and functional
on August 27, 2016
Posted by: Flo386Grown
from Georgia
Expertise:Intermediate
This stove is great. Great features and works perfect. It was very easy to hook up and convert to propane.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Another great Samsung product!
on October 20, 2013
Posted by: unionbro
from Pineville, Louisiana
Expertise:Expert
I recently purchased this gas range and wanted to take a moment to share my experience with others who may be considering a new Samsung appliance. I cook a lot of Asian dishes, and the included cast iron wok ring was a huge plus when I was shopping for my ideal setup. I am very pleased with the quality of the range, it has a very intuitive control interface with all the usual bell's and whistles included. The warming drawer feature is very nice, and my wife loves the slide out rack feature in the oven. The gas burners on top are all very well positioned and when used according to your power needs there's a place for everything as far as high and low btu output on the 5 burners. My only issue although a small one is the left side seems to be just a tad uneven causing a slight wobble on the included cast iron grate, I swapped the left and right side grates to see if i had one that was slightly warped but it made no difference. Overall, I am very pleased with the price point of this gas range and its many features.
Pros: Bright display, Realistic color, easy to install, cast iron wok ring included
Cons: uneven cooktop causes grate to wobble
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great range for the money
on September 4, 2014
Posted by: Luv4kids
from Yonkers, NY, USA
Expertise:Expert
I have had purchased 3 ranges in my home for over 30+ yrs. I'm very happy that I choose the SAMSUNG.
We have TV (flat screens) & now chose the range.
We have TV (flat screens) & now chose the range.
Pros: Bright display, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US