 |
Customer Reviews Collected from Samsung US |
Samsung - 5.8 Cu. Ft. Slide-In Electric Range with Flex Duo™ Oven - Stainless Steel
Average Customer Rating:
4.2
Rating breakdown 79 reviews
5 Stars
47
4 Stars
21
3 Stars
1
2 Stars
3
1 Star
7
83%of customers recommend this product.
(
60 out of
72)
Customer Reviews for Samsung - 5.8 Cu. Ft. Slide-In Electric Range with Flex Duo™ Oven - Stainless Steel
Customer Rating
1
Poor Performance
on January 15, 2016
Posted by: No3Dummy
from MN
Expertise:Intermediate
The stove top is very hot. Unable to get burners low enough to simmer, they continue to boil. I had a smooth top range before and I find this top very difficult to clean. Seems to soil easily and difficult to get spots off. I find the oven extremely frustrating. It never registers the temp it is set for. Indicates it is a set temp when it is not when preheating. If the divider is in it the bottom oven does not get to temp set for, but remains much lower. Takes longer for product to be done. For example took bars 10 to 15 min longer to get done than in previous stove oven, and they were less successful. Oven was set on bake. Another time oven set at bake 350 and highest thermometer went was about 313. With divider in the top oven seems to run hot, but could that be because it is a small space?? Runs about 25 degrees hotter. The oven seems to work best without the divider. A technician was here and was uncertain it could function any better. I have been baking and using an oven for 50+ years and have never had a problem with an oven before. I find this oven very frustrating. I do not feel the divider accomplishes what I would have expected. I would appreciate a call from Samsung about this issue.
Pros: Realistic color, Bright display
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, June 10, 2022
Hello No3Dummy,
Thank you for reaching out. We appreciate you informing us that the oven on your Samsung range has temperature issues. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a troubleshooting guide to try when the oven on your Samsung range has a temperature issue.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
The link below contains information about calibrating your oven's temperature for reference.
https://www.samsung.com/us/support/answer/ANS00049012/
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/NE58F9710WS/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144587346
-Angelica
Thank you for reaching out. We appreciate you informing us that the oven on your Samsung range has temperature issues. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a troubleshooting guide to try when the oven on your Samsung range has a temperature issue.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
The link below contains information about calibrating your oven's temperature for reference.
https://www.samsung.com/us/support/answer/ANS00049012/
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/NE58F9710WS/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144587346
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
Poor Graphics
on June 16, 2016
Posted by: nynjsc
from South Carolina, USA
Expertise:Expert
I purchased this range in early 2015. While the the products works effectively and without issue, I noticed that the graphics above the burner knobs which indicates which burner is lit are wearing off . Since this is considered cosmetic, it is not covered by warranty. Eventually, they will wear off completely. I do not use this range everyday and use only stainless steel cleaner and soft cloth to clean. The graphics need to be affixed better.
Cons: Poor quality
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy Angelica, Samsung Care, June 10, 2022
Hello nynjsc,
Thank you for reaching out. We appreciate you informing us that the burner knobs on your Samsung range are wearing off. We apologize for the inconvenience this has caused you, especially with the warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE58F9710WS/AA
You may check pages 64-73 of the user manual to learn more about maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/201903/20190314220034725/NE58F9710WS_AA_AC_DG68-00506A-13_EN-MES-CFR_WEB.pdf
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144587140
-Angelica
Thank you for reaching out. We appreciate you informing us that the burner knobs on your Samsung range are wearing off. We apologize for the inconvenience this has caused you, especially with the warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE58F9710WS/AA
You may check pages 64-73 of the user manual to learn more about maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/201903/20190314220034725/NE58F9710WS_AA_AC_DG68-00506A-13_EN-MES-CFR_WEB.pdf
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144587140
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
poor product
on January 30, 2015
Posted by: Deeds
from PA
Expertise:Expert
Had this oven a little over a year, not used heavily! Oven stopped working, needs a quote" new mother board" already!!!! Sooo very disappointed in this oven, paid alot for this, had a cheap one prior to this, remodeled kitchen, and that one was still working after 12 years!!!
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Ms. Samsung, HQ, February 3, 2015
I'm sorry to hear about your experience, Deeds. While Samsung is committed to producing high quality products, on occasion there are issues that require service. I hope the Support team is able to help you resolve this issue quickly.
We appreciate your feedback,
Ms. Samsung
We appreciate your feedback,
Ms. Samsung
Written by a customer while visiting Samsung US
Customer Rating
5
This product has features that are professional quality!
on July 14, 2016
Posted by: Winkle
Expertise:Expert
I love the features of this range. The flex duo oven is ideal for anyone who likes to cook. The cooktop is perfect for any size pot or pan, even my griddle works great with the bridge feature.
The sleek look really sets off my kitchen. A great range at a reasonable price.
The sleek look really sets off my kitchen. A great range at a reasonable price.
Pros: features, price, quality
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The legs need to be upgraded
on June 28, 2016
Posted by: superchef
Had issues with the plastic legs, If not careful when leveling the unit the plastic legs can be stripped. The legs should be upgraded to metal and provide slots in the feet so that a flat screw driver could be inserted to adjust the feet.
Pros: Durable
Cons: plastic legs
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung Electic Range met and exceeded my expectations
on December 28, 2016
Posted by: Hila613
from Long Island, NY
Expertise:Intermediate
So far very happy with my new Samsung range, After changing many different brand ranges failed on me . Stove top cooking is great, even heating, cleans up easily, powerful burners . Oven cooks evenly , excellent results . Controls are intelligently placed and work well and overall looks great. Happy with my purchase!
Pros: Durable, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Double duty!
on April 28, 2015
Posted by: lolowho
from California, USA
Expertise:Expert
I love my slide in range. The oven is great, I replaced a double oven with this and because my Samsung has Flex Duo I don't miss them at all. It seems that the lower oven takes longer to heat than the upper portion while using the flex duo cooking option, but not enough to matter while coordinating times. The stove top is wonderful. It heats quickly and cooks evenly. I found that I lean to reach my Samsung over the range microwave and it would "wake up" the oven so the "lock" function works like a charm. Now, no more inadvertent "wake ups". A beautiful design. So glad we went with Samsung.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very disappointed with this range
on January 31, 2014
Posted by: Androidvic
from Ormond Beach, FL
Expertise:Expert
Oven: the top oven tends to cook like a broiler, even on the bake setting. When cooking with just the bottom oven, food takes longer to bake than it should. With the convection setting, baked goods do not get done in the bottom of the pan, even though the top tests done.
Range: the cooktop is difficult to clean, and the instructions say not to use anything abrasive to clean it. How else do you remove stubborn stains?
Timer: the timer sound is so faint that I cannot hear it in the family room, which is adjacent to the kitchen.
Range: the cooktop is difficult to clean, and the instructions say not to use anything abrasive to clean it. How else do you remove stubborn stains?
Timer: the timer sound is so faint that I cannot hear it in the family room, which is adjacent to the kitchen.
Pros: Bright display, looks stylish
Cons: Poor quality, Did not meet expectations, poor performance
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Camille , Samsung Care, April 18, 2022
Hi Androidvic.
Thank you for reaching out regarding your 5.8 cu. ft. Slide-In Electric Range with Flex Duo™ food takes longer to bake and clean the cooktop. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing these links to guide you on the issue.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-takes-a-long-time-to-reach-set-temperature
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144414134
^Camille
Thank you for reaching out regarding your 5.8 cu. ft. Slide-In Electric Range with Flex Duo™ food takes longer to bake and clean the cooktop. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing these links to guide you on the issue.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-takes-a-long-time-to-reach-set-temperature
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144414134
^Camille
Written by a customer while visiting Samsung US