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Customer Reviews Collected from Samsung US |
Samsung - 5.8 Cu. Ft. Self-Cleaning Slide-In Electric Convection Range
Average Customer Rating:
3.8
Rating breakdown 173 reviews
5 Stars
92
4 Stars
30
3 Stars
12
2 Stars
11
1 Star
28
71%of customers recommend this product.
(
114 out of
161)
Customer Reviews for Samsung - 5.8 Cu. Ft. Self-Cleaning Slide-In Electric Convection Range
Customer Rating
5
Beautiful user-friendly electric range
on July 7, 2017
Posted by: Nick41
from Idaho, USA
Expertise:Intermediate
The touch screen controls are very user-friendly. The oven is extra wide. We would have enjoyed having a warming drawer, but the rest of the stove is so nice we were willing to forego that. The 20-minute Steam Clean is a great feature! We made a great choice and would highly recommend it.
Pros: Bright display, Realistic color, Durable
Cons: none
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Control panel went out on the 364th day
on November 25, 2015
Posted by: Nomooresamsung
from Plano, TX
Expertise:Intermediate
During a self clean the control panel went out less than a year old.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
3
Response from Samsung USBy Camille , Samsung Care, April 20, 2022
Hi Nomooresamsung.
Thank you for reaching out regarding your5.8 cu. ft. Slide-in Electric Range with Dual Convection control panel not working. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix this, I will be providing you with these links to guide you on the issue.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
I have also included your warranty for further assistance.
https://www.samsung.com/us/support/service/warranty/NE58F9500SS/AA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144424457
^Camille
Thank you for reaching out regarding your5.8 cu. ft. Slide-in Electric Range with Dual Convection control panel not working. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix this, I will be providing you with these links to guide you on the issue.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
I have also included your warranty for further assistance.
https://www.samsung.com/us/support/service/warranty/NE58F9500SS/AA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144424457
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding performance with sleek slide-in design
on September 15, 2016
Posted by: Kitchenredesign
from Fort Lauderdale, FL, USA
Expertise:Intermediate
The stove top and oven look like more expensive professional models. The range and oven perform quickly and uniformly. It is my first experience with a convection oven and I find that it's balanced heating make it an easy transition. I also like that the door is closed during the broil function.
My only concern is that the touch display engages very easily. I expected that it would activate when the "wake up" position was touched, but the screen lights easily when any part is touched - as in wiping the oven front or glass screen. While the screen does light none of the oven functions have activated unintentionally which I expect is part of Samsung's thoughtful design.
Pros: design, speed, ease of use
Cons: supersensitivity of touch screen
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Front panel Stopped Working
on April 4, 2018
Posted by: nostovenc
from North Carolina
Didn't even have this a year and front panel quit responding when oven off is pressed. It comesa on when panel is just leaned on but has to be unplugged to turn off.
Very disappointed in this purchase.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy Penny, Samsung Care, May 22, 2018
Hello!
I can tell this is frustrating for you, and I know how to help! Please contact us, this way we can set up a tech to go out and service your unit. Just contact us via LiveChat or Email: https://bit.ly/2z9FXFrt
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://bit.ly/2pTYDc7 You may also call Toll-free 1-800-SAMSUNG. - Penny
I can tell this is frustrating for you, and I know how to help! Please contact us, this way we can set up a tech to go out and service your unit. Just contact us via LiveChat or Email: https://bit.ly/2z9FXFrt
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://bit.ly/2pTYDc7 You may also call Toll-free 1-800-SAMSUNG. - Penny
Written by a customer while visiting Samsung US
Customer Rating
4
High end look, good product, great price
on May 11, 2014
Posted by: ohdeere
from New Hampshire, USA
Expertise:Intermediate
Looks high end in the kitchen, but I bought for the sizable oven - 5.7 cf! Takes a little while for the burners and oven to get to temperature. The plug-in probe did not register correctly when I used it to roasted a chicken. It registered 178 took quickly so I checked with my trusty manual probe and it was 165 - raw chicken. Convection made no difference on my many cupcake adventures. Front buttons are great and the lock feature iw wonderful with a 2 year old grandson running around. Overall, I'm very happy with the range - especially for the price!
Pros: Inexpensive, oven size, lock out feature, huge oven
Cons: convection does not work, probe does not work
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Range
on May 16, 2014
Posted by: RangeMaster
from Texas, USA
Expertise:Expert
Have had our Samsung range for a couple of months and really love it. We saw reviews about the loud fan sounds from the convection oven. We have been using the oven regularly and have not been bothered by any noise or don't even seem to hear any noise.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful stove with flaws
on January 19, 2015
Posted by: StoveCleaner
from New Windsor, NY
Expertise:Intermediate
We love and hate this stove at the same time. It's beautiful and works great, but there are issues. The top of the stove is very difficult to maintain. You can't just wipe it clean when finished cooking, as it shows everything and the stains seem to burn on the surface. Even water droplets mark the surface, so we have to polish it every time we use it. It also scratches very easily. It was hard to install, as you can't adjust the back legs once you slide it in place. For quality control, our stove had some minor dents under the plastic coating, which we couldn't see until the stove was installed. It also had a chip inside the oven door.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
2
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Does just what one would expect
on June 12, 2015
Posted by: Eichhornchen
from Mt Hood, OR
Expertise:Intermediate
Fast boil burners do just that and keep the pot cooking when turned down to 2 or 1.
The two timers are not loud--a very nice feature as too many 'gadgets' are loud. They are quite audible.
We look forward to learning to use the 'keep warm' part.
The two timers are not loud--a very nice feature as too many 'gadgets' are loud. They are quite audible.
We look forward to learning to use the 'keep warm' part.
Top is easy to keep clean--daily.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US