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Customer Reviews Collected from Samsung US |
Samsung - 5.8 Cu. Ft. Self-Cleaning Slide-In Electric Convection Range
Average Customer Rating:
3.8
Rating breakdown 173 reviews
5 Stars
92
4 Stars
30
3 Stars
12
2 Stars
11
1 Star
28
71%of customers recommend this product.
(
114 out of
161)
Customer Reviews for Samsung - 5.8 Cu. Ft. Self-Cleaning Slide-In Electric Convection Range
Customer Rating
1
Unreliable.
on June 10, 2021
Posted by: Kurt
from oregon city, or
the first year was great. downhill after that, starting with the oven not heating properly. ending with the stove top not heating at all. after 6 years of ownership, we parted ways, and went with a different brand.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
3
Response from Samsung USBy Angelica, Samsung Care, June 6, 2022
Hello Kurt,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product, and we would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Thank you, and stay safe!
Your Reference Ticket Number: 1144573463
-Angelica
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product, and we would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Thank you, and stay safe!
Your Reference Ticket Number: 1144573463
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
I used to love it. Didnt last long
on January 2, 2022
Posted by: Mrs Pink
from Trotwood, OH
purchased this in mid to late 2016. didnt use the oven much because i had a double oven i used a lot more for convenience. early 2019 we had a huge remodel due to mother nature so my stove/range was in storage for over 2.6 years.
fast forward, december 2021 got the stove from storage and plugged it up. waited 48 hours before plugging up. cooktop worked fine. however the oven that was hardly used doesnt heat well. broil doesnt work. oven takes 30 minutes to heat. the temp is much cooler than the temp it was set at. i have to turn the o en to 500 for it to really heat to 300. buyer beware
fast forward, december 2021 got the stove from storage and plugged it up. waited 48 hours before plugging up. cooktop worked fine. however the oven that was hardly used doesnt heat well. broil doesnt work. oven takes 30 minutes to heat. the temp is much cooler than the temp it was set at. i have to turn the o en to 500 for it to really heat to 300. buyer beware
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
2
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, January 4, 2022
Thank you for bringing this to our attention. I can understand your dissapointment in the unit. You may be able to resolve this concern by calibrating your range. To do that. Try following the steps in the link below. ^Pat
https://www.samsung.com/us/support/answer/ANS00049012/
https://www.samsung.com/us/support/answer/ANS00049012/
Written by a customer while visiting Samsung US
Customer Rating
1
THIS RANGE IS A FIRE HAZZARD!!!
on March 6, 2022
Posted by: RodS
the day before yesterday we had this range hauled away. it has a fatal flaw - it is a fire hazzard!
you can easily engage burner knobs by just bumping into them. we had a fire as a result. thankfully only minor damage.
contacted samsung, sent service tech. tech said knobs working to specs.
both samsung customer service and tech said to remove knobs or use child locks!
wish we had known about this flaw. now we have paid for two ranges!
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy Chrystel, Customer Care, March 29, 2023
Hi RodS,
Thank you for choosing Samsung for your range needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Thank you for choosing Samsung for your range needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Slide in
on March 16, 2022
Posted by: KTay
love my stove all of the options and looks very stylish
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Shoddy merchandise in a pretty SS package.
on September 3, 2022
Posted by: wisernow
oven won’t hold temperature. set to 375, check two minutes later might be 323 or 192. must stand over it & re-set it constantly while food cooks. precludes baking cookies - cupcakes that bake quickly as by the time oven reheats again & again they're ruined. large burner i use the most burns everything. all the settings on it are one temperature-"burn to a crisp." i’ve owned 2 samsung tv's, a samsung french door ss refrigerator and this samsung ss electric range with all the bells and whistles. i researched every one of them. all bad. this one in particular was 5 stars across the board. what a joke. it's difficult to get a product of quality these days but this one really stooped to new lows. i will say unequivocally i’ll never own another samsung product, lesson learned at great expense
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Chrystel, Samsung Care, September 9, 2022
Hi There,
Thank you for bringing this to our attention. We apologize that your unit won't hold a temperature. I understand the difficulty of your situation.
I recommend following the steps in this link below to help you with this concern:
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Calibrate your oven's temperature for reference:
https://www.samsung.com/us/support/answer/ANS00049012/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144897334 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Thank you for bringing this to our attention. We apologize that your unit won't hold a temperature. I understand the difficulty of your situation.
I recommend following the steps in this link below to help you with this concern:
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Calibrate your oven's temperature for reference:
https://www.samsung.com/us/support/answer/ANS00049012/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144897334 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Nope! This is not the one. Please keep looking.
on October 24, 2022
Posted by: Alyson
from Cocoa, Florida
I bought this stove in November 2019. I absolutely hate it. I will confess, I am a professional chef and I am particular about the equipment I use, but this is quite possibly the worst stove I have ever used, and I have lived in some crappy apartments! First, I agree with a lot of other reviewers, the oven temp drops significantly if you open the door, the glass top ALWAYS looks dirty and scratches if you just look at it, and it is very easy to bump the control knobs and turn the stove on/off without realizing (so dangerous!!). These issues are not specific to this range however.
My major issues with this stove are the complete lack of temperature control on the stove top and the quality/durability of the glass top.
Temperature control:
Glass cook tops can be difficult because they retain a lot of heat, so "reducing to a simmer" is difficult. However, I can boil water on "Lo." This makes a lot of delicate cooking I do very difficult.
Durability:
I was making dinner and a spice jar slipped out of my hand (I drop stuff, it's nothing new) and the glass cook top shattered, not cracked, shattered. This was a tiny little spice jar. I am concerned that this is reflective of the overall quality of the cooktop.
My major issues with this stove are the complete lack of temperature control on the stove top and the quality/durability of the glass top.
Temperature control:
Glass cook tops can be difficult because they retain a lot of heat, so "reducing to a simmer" is difficult. However, I can boil water on "Lo." This makes a lot of delicate cooking I do very difficult.
Durability:
I was making dinner and a spice jar slipped out of my hand (I drop stuff, it's nothing new) and the glass cook top shattered, not cracked, shattered. This was a tiny little spice jar. I am concerned that this is reflective of the overall quality of the cooktop.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointing quality
on December 21, 2022
Posted by: Disappointed in FL
from Port St Lucie, FL
owner for 7 years. recently the front left burner has been acting up, it stays on, until its in the off position. the past six months the clock and blue background numbers on the control panel became very dim. i called samsung, they suggested turning off at the circuit breaker. i did, and now the blue background info (clock and temp setting etc…) is completely gone. looks like either i spend a few hundred for repair service or get a new stove. i googled and learned that an electric stove should last on average 13 years. looks like samsung builds them to last half the normal life span. i guess my next purchase will not be a samsung.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
1
Response from Samsung USBy Chrystel Mae, Samsung Care, December 28, 2022
Hi There,
This review about the range helps us get on track. Considering the necessary steps for this unit to be resolved is essential.
The display on your oven is intended to light up only the functions you need at any particular moment. If there is an error on display, such as incomplete digits, cycling the power may reset the panel and get it working again. Learn more from these details.
Samsung range panel is blank:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
I have shared your model's user manual about the control panel display adjustments. Turn to page 69 for your reference:
https://downloadcenter.samsung.com/content/UM/201903/20190314215442058/NE58F9500SS_AA_AC_DG68-00499A-13_EN-MES-CFR_WEB.pdf
One burner on the cooktop does not work:
https://www.samsung.com/us/support/troubleshooting/TSG01001949/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145288045, to help our team pull up your information.
Have a great day!
^Chrystel
This review about the range helps us get on track. Considering the necessary steps for this unit to be resolved is essential.
The display on your oven is intended to light up only the functions you need at any particular moment. If there is an error on display, such as incomplete digits, cycling the power may reset the panel and get it working again. Learn more from these details.
Samsung range panel is blank:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
I have shared your model's user manual about the control panel display adjustments. Turn to page 69 for your reference:
https://downloadcenter.samsung.com/content/UM/201903/20190314215442058/NE58F9500SS_AA_AC_DG68-00499A-13_EN-MES-CFR_WEB.pdf
One burner on the cooktop does not work:
https://www.samsung.com/us/support/troubleshooting/TSG01001949/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145288045, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Looks nice but looks are deceiving
on April 2, 2023
Posted by: Tombo
from Chicago, IL
Bought a kitchen full of Samsung appliances about 6 years ago... nothing but disappointment.
This was the best performer unfortunately.
Within 2 years I had the "hot surface" light stay on...and now one of the burner elements does not work.
Not recommend.
This was the best performer unfortunately.
Within 2 years I had the "hot surface" light stay on...and now one of the burner elements does not work.
Not recommend.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 7, 2023
An efficiently functioning range for regular use improves the cooking experience, Tombo. We're here to assist!
How your electric or induction cooktop heats up and retains heat works differently than non-ceramic cooktops. These guides will explain it all.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
When one of the burners on your cooktop is not working, but the others are, you probably need service. There are a few exceptions to rule out first, so you don't waste a service visit on something simple.
One burner on the cooktop does not work:
https://www.samsung.com/us/support/troubleshooting/TSG01001949/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145644973) to help our team pull up your information when you message us.
Thank you!
-Angelica
How your electric or induction cooktop heats up and retains heat works differently than non-ceramic cooktops. These guides will explain it all.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
When one of the burners on your cooktop is not working, but the others are, you probably need service. There are a few exceptions to rule out first, so you don't waste a service visit on something simple.
One burner on the cooktop does not work:
https://www.samsung.com/us/support/troubleshooting/TSG01001949/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145644973) to help our team pull up your information when you message us.
Thank you!
-Angelica
Written by a customer while visiting Samsung US