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Customer Reviews Collected from Samsung US |
Samsung - 5.8 Cu. Ft. Self-Cleaning Slide-In Electric Convection Range
Average Customer Rating:
3.8
Rating breakdown 173 reviews
5 Stars
92
4 Stars
30
3 Stars
12
2 Stars
11
1 Star
28
71%of customers recommend this product.
(
114 out of
161)
Customer Reviews for Samsung - 5.8 Cu. Ft. Self-Cleaning Slide-In Electric Convection Range
Customer Rating
1
Junk. Don't purchase
on June 10, 2023
Posted by: Don124
from Cape cod
Only last 2.5 years with minimal use. Total junk with electrical issues that is not repairable. Shopping now and will get a GE! Just glad it didn't catch on fire and burn my house down
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Customer Care, June 15, 2023
Hi,
Thank you for choosing Samsung for your range needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Charles
Thank you for choosing Samsung for your range needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Totally sucks
on June 22, 2023
Posted by: pwilliams
Bought in or about 2016, now 2023 Broiler will not work anymore, Fans make loud noises when heating the oven, and the left front indicator light stays on for days after you use it even though it is not longer hot. i have never had an oven go out like this in my 50 years of life.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
1
Response from Samsung USBy Camille, Samsung Customer Care, June 27, 2023
PWilliams, let's go ahead and make your cooking enjoyable.
Please check this link to help you diagnose the fan noise.
Oven fan noise
https://www.samsung.com/us/support/troubleshooting/TSG01001942/
Should you need more assistance with the broiler and the light indicator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145945235) to help our team pull up your information.
Have a great day
^Camille
Please check this link to help you diagnose the fan noise.
Oven fan noise
https://www.samsung.com/us/support/troubleshooting/TSG01001942/
Should you need more assistance with the broiler and the light indicator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145945235) to help our team pull up your information.
Have a great day
^Camille
Written by a customer while visiting Samsung US
Customer Rating
2
Not up to the mark
on September 19, 2023
Posted by: Rid3
I bought this 4 years ago and suddenly out of no where the glass top cracked !! Also the knob doesn’t work properly either !!
Response from Samsung USBy Chrystel, SEA Care, September 21, 2023
We can't even begin to imagine how it feels going all through this with your range. Let's get this taken care of right away, Rid3.
If the surface is cracked, please switch off and unplug the appliance to avoid the possibility of electrical shock. Do not use your cooktop until the glass surface has been replaced.
I have also shared the manual to learn more about "Using the proper cookware" and "Protecting the cooktop surface." This is to prevent further cracks or any damage on the stovetop surface. Kindly go to pages 37-38 for reference.
User manual:
https://downloadcenter.samsung.com/content/UM/201903/20190314215442058/NE58F9500SS_AA_AC_DG68-00499A-13_EN-MES-CFR_WEB.pdf
We would love to speak to you directly to gather more details and have it inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146314770, to help our team pull up your information.
Have a great day!
^Chrystel
If the surface is cracked, please switch off and unplug the appliance to avoid the possibility of electrical shock. Do not use your cooktop until the glass surface has been replaced.
I have also shared the manual to learn more about "Using the proper cookware" and "Protecting the cooktop surface." This is to prevent further cracks or any damage on the stovetop surface. Kindly go to pages 37-38 for reference.
User manual:
https://downloadcenter.samsung.com/content/UM/201903/20190314215442058/NE58F9500SS_AA_AC_DG68-00499A-13_EN-MES-CFR_WEB.pdf
We would love to speak to you directly to gather more details and have it inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146314770, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Fire hazard!! ⚠️ don’t buy!
on December 5, 2023
Posted by: MysticalAngel
from North Carolina
We moved in this house 8 months ago (April) and they have this very stove. We were having my 16 yr old son birthday party and sat the plastic cake top cover on the stove while he blew out candles of cake on the island counter. My 14 yr old nephew reached into cabinet to right of the stove to get plates and then next thing I know there’s smoke and chemical smell rolling from the stove top in a matter of seconds! He barely bumped the knob on stove and it turned the burner on. I thought nothing of it until it has happened over and over again many times over the last 8 months. I have to check the burner before I leave house cause I worry OMG has any one bumped the knobs. I’ve wiped counter and stove just cleaning and my shirt will touch the knob and turn button on. The child lock does no good at all. It only locks the oven but it does nothing for the knobs. Even in child lock mode on (that takes 5-6 seconds if that works to lock but says 3 seconds 🤨) the burner knobs still work and turn the burners on!!! How is that child lock??? This is the worst stove! I hate it! If we buy this house that stove will be the first to go!!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 7, 2023
Hello,
We understand how you feel when the burner turns on fast. Let us help.
The link below explains what to do when range knobs turn on too quickly. It also includes other links to cooktop knob covers for reference.
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146608047) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand how you feel when the burner turns on fast. Let us help.
The link below explains what to do when range knobs turn on too quickly. It also includes other links to cooktop knob covers for reference.
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146608047) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Not repairable, making it effectively disposable
on February 20, 2024
Posted by: Jonah
This range lasted 5 years, then the main circuit board malfunctioned and the company no longer manufactures the part, so I have to buy a new range. 5 years isn't nothing, but it's also not a product lifespan that Samsung should be proud of. "This product will break after 5 years and you will not be able to source the parts required to repair it" is probably not an ideal approach to selling appliances. I'd expect that from a cheap brand, so I guess if that's how they want to be seen, they're nailing it. But this range was not cheap.
Response from Samsung USBy SEA CARE, February 21, 2024
We understand where you're coming from. Let's help you out with this, Jonah.
It would be awesome if you could tell us more about the range so we can better assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146875767, to help our team pull up your information.
Have a great day!
^Chrystel
It would be awesome if you could tell us more about the range so we can better assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146875767, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US