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Customer Reviews Collected from frigidaire.com |
Frigidaire - Gallery 22.6 Cu. Ft. Frost-Free Counter Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average Customer Rating:
4.2
Rating breakdown 1,440 reviews
5 Stars
719
4 Stars
452
3 Stars
139
2 Stars
61
1 Star
69
84%of customers recommend this product.
(
1,181 out of
1,406)
Customer Reviews for Frigidaire - Gallery 22.6 Cu. Ft. Frost-Free Counter Depth French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Customer Rating
1
Poor quality
on June 25, 2014
Posted by: LH
4 days old- freezes everything in "cold" drawer & crispers. Shelves are cheap plastic. Beautiful looking counter depth fridge, just doesn't work.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Didn't work
on July 6, 2015
Posted by: MoHa
from Plymouth, MI, United States
We had to return this fridge because it never worked from the day it was delivered. After 24 hours, the temperature in the refrigerator section was 74 degrees and the freezer was in the fifties. Upon calling customer service, they suggested I unplug it to reset and let it sit without opening any doors for 24 hours. That didn't do a thing and we returned it to the store where we purchased it.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Ice Maker is designed Defective
on October 16, 2016
Posted by: Benjamin Loyle
from Media, PA
I have had this fridge for under a year and have had the ice maker break three times. I'm getting tired of entering service calls and fearful of when the warranty lapses in a few months. THIS WAS BROKEN FROM THE DESIGNERS OF THE FRIDGE.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, October 26, 2016
Hey Benjamin Loyle, I hate to hear about your icemaker experience. I would like to ask that you to reach out to our care team in hopes you will allow us to further discuss your concerns and answer any questions you might have. Please contact us at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 8am to 6pm EST so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you can have your full mailing/physical address, phone number along with your refrigerator's model, serial number and date of purchase available. Please be sure to also provide the representative with a detailed description of what you have experienced. We are eager to speak with you and restore your confidence in our and brand! On behalf of Frigidaire, I hope you have a great rest of your day! Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Ice maker doesnt work
on November 9, 2016
Posted by: Brandon Van Atta
from Canby, OR, United States
[This review was collected as part of a promotion.] The ice maker doesn't work and the fridge is not even a year old. The LED display is missing at least two of the bars that make up the digits. I would expect a fridge of this caliber to last longer than that. I will be asking for a warranty repair at the least.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, November 22, 2016
Brandon Van Atta, thank you for sharing your refrigerator review with us. Please be on the lookout for an email from me shortly with some information for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
2
horrible ice maker
on July 14, 2016
Posted by: gwilson
from birmingham, al
I bought it on memorial day and I am disappointed in the ice maker. It makes very little amounts of ice in a 24 hour period. I have had a repairman look at it and he explained that's just what we get when you buy this fridge. Not happy! I have a family of 5 and I have to buy bags of ice for my family.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, August 9, 2016
Hey gwilson! I'd like to help get your icemaker back working properly. Here are some tips to check and/or try: Is the water valve completely open? Is the dispenser dispensing water? Has the water flow been slowly dispensing? I hope this information is helpful. Please feel free to reconnect with us directly should you have any other questions or concerns. Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
bad ice maker design
on May 27, 2020
Posted by: David3232
I had nothing but issues with this refrigerators ice maker. The refrigerator looks fantastic. I installed a 2nd ice maker in the freezer...neither have worked properly. The main ice maker is completely broken and I have had Frigidaire repairmen out to work on it multiple times. I spent more on service appointments and new parts than I would have spent on a completely new refrigerator. I believe there was a design flaw that was figured out a couple of years later. I would skip this model.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, June 4, 2020
Hi, David3232!
Thank you for sharing your experience. We're sorry to hear that you have encountered so much trouble with the ice maker! According to the information on file, multiple repairs were attempted, and last year we did offer to assist with the purchase of a new model. We hope to have the opportunity to assist you again in the future! If you have any further questions or concerns, feel free to reach out by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for sharing your experience. We're sorry to hear that you have encountered so much trouble with the ice maker! According to the information on file, multiple repairs were attempted, and last year we did offer to assist with the purchase of a new model. We hope to have the opportunity to assist you again in the future! If you have any further questions or concerns, feel free to reach out by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
4
Love the appearance
on September 29, 2016
Posted by: loriwise01
from Menifee, CA, United States
[This review was collected as part of a promotion.] I love the look of this refrigerator. I've always wanted a counter depth refrigerator and I'm very happy! The only complaint I have is that the ice maker is small and can't keep up with our usage. We are a family of 4. I think we are average ice consumers. Other than that, I have no complaints.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
do not recommend this at all
on February 6, 2018
Posted by: Gregg825
from Indian Land, SC, USA
[This review was collected as part of a promotion.] I have had this counter depth fridge since last August (5 months). In that time I have had the freezer drawer glides replaced, broken springs. The shelves and standards replaced, rusting and not covered by warranty. The ice machine is a constant source of noise, loud clicks and bangs even though not being used in the middle of the night. I have had the fridge set at 40 and the freezer set at 0, as recommended. Do you think I should be responsible for the rust in this short period of time, I think not. (see the photos)
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 7, 2018
Gregg825, I am dismayed to hear of your refrigerator experience. The recommended settings for a refrigerator installed in a kitchen is 37˚F for the fresh food compartment and 0˚F for the freezer (page 15 in your Owner’s manual). Rust on a product can begin to develop due to environmental conditions like sulfur, high content of chlorine or alkaline in water, living near salt water and it can also be caused by high humidity. Sometimes water hardness can be a cause of rust. In South Carolina, the water hardness in the north and western areas is 7-10 grains (hard); east and southern section’s receive 12-15 grains hardness (very hard). Your warranty is printed on the last page of your Owner’s Manual, please see #3 under exclusions. Rust is not covered by your warranty. Sincerely, Ruth
Written by a customer while visiting frigidaire.com