hp.com Customer Reviews Collected from hp.com
HP - 920XL High-Yield Ink Cartridge - Black
Average Customer Rating:
4.2 out of 5
4.2
Open Ratings Snapshot
Rating breakdown 515 reviews
5 Stars
361
4 Stars
51
3 Stars
32
2 Stars
12
1 Star
59
86%of customers recommend this product. 
(
352 out of 408
)
Customer Reviews for HP - 920XL High-Yield Ink Cartridge - Black
Customer Rating
5 out of 5
5
Very easy and quick
on October 13, 2019
Posted by: LTHPE
from Groton, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have a very old but still very functional HP Officejet 6500A Plus printer. It's still worth it to me to purchase ink cartridges and keep it running as long as it will last! I believe that because I have contniued to purchase HP ink (not aftermarket ink), it has kept my printer in tip-top shape.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Written by a customer while visiting hp.com
Customer Rating
5 out of 5
5
Same as always
on October 19, 2019
Posted by: ElliJaye
from Tampa, Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] Ordered online and received the next business day just like always.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
4 out of 5
4
biggish tank of ink
on October 28, 2019
Posted by: JayConnor
from NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] okay, this is my second XL tank of black HP 920 for this printer.
the first one lasted longer than I imagined it would--more than 2 years of light use, no photo printing though.
it's good that this series of printers allows one to remove the print-head easily and clean it.
though the price of this black ink sure has gone up over the last 2 years.
Features
4 out of 5
4
Performance
4 out of 5
4
Written by a customer while visiting hp.com
Customer Rating
1 out of 5
1
Black HP-920XL
on November 12, 2019
Posted by: wasted
Verified Purchase:Yes
[This review was collected as part of a promotion.] Received the cartridge along with the MBY colors. Colors work fine but the Black must be dry because it does not work
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Response from hp.comBy MaryHP CareDecember 10, 2019
Hi,

I'm sorry to hear that one of the cartridges was defective. Hopefully, we can help the situation.

Our return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges

Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
5 out of 5
5
Good quality product
on November 13, 2019
Posted by: senior Joe
from Snellville, Ga.
Verified Purchase:Yes
[This review was collected as part of a promotion.] HP ink cart always provide consistent good quality print.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Written by a customer while visiting hp.com
Customer Rating
3 out of 5
3
920xl
on December 5, 2019
Posted by: JCRod
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought 920xl as I thought my HP 6500 was out of ink, a usual thing to happen. When I installed a new black cartridge, it wouldn't print black. Clean heads three times. Still didn't print. So the HP6500, which worked for about 7 years, just didn't want to print black anymore for some reason. Colored printing still worked. I ended up buying new HP printer which uses 910 cartridges. I returned all 920 cartridges for a refund and am enjoying the new printer.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Written by a customer while visiting hp.com
Customer Rating
5 out of 5
5
Works great!
on December 7, 2019
Posted by: Mini bull mom
from Tennessee
Verified Purchase:Yes
[This review was collected as part of a promotion.] Replaced all my printer cartridges with HP original ink cartridges and they work great.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Written by a customer while visiting hp.com
Customer Rating
5 out of 5
5
Good product at a good price
on December 8, 2019
Posted by: Steve33064
from Coconut creek florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good product at a good price. I am willing to pay a little more for HP due to the consistent quality
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Written by a customer while visiting hp.com
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