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Customer Reviews Collected from hp.com |
HP - 920XL High-Yield Ink Cartridge - Black
Average Customer Rating:
4.2
Rating breakdown 515 reviews
5 Stars
361
4 Stars
51
3 Stars
32
2 Stars
12
1 Star
59
86%of customers recommend this product.
(
352 out of
408)
Customer Reviews for HP - 920XL High-Yield Ink Cartridge - Black
Customer Rating
5
HP 920XL High Yield Black Original Ink Cartridge,
on September 25, 2020
Posted by: jdc843
from Myrtle Beach, SC
Verified Purchase:Yes
The product will give me fair return for the money spent if it doesn't dry out before I use it up.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: EmbPlus
from Indiana
Verified Purchase:Yes
After getting new ink it is still not working.....
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, November 25, 2020
Hi,
I am sorry that the printer is not working with this cartridge. That has to be distressing.
It could be that the printhead inside the printer is clogged and not letting the ink through properly. A cleaning can help that. There is an option to clean the printhead in the printer's menu.
If that helps, the printer might have been turned off using a power strip or switch. The printer's power button should always be used to turn it off. That will let it 'park' so that the printhead is protected from excess drying, which can cause clogs to form in the tiny nozzles that spray the ink onto the paper.
If repeated cleanings do not help at all, consider returning it to us. Step-by-step instructions for completing the return and exchange process is covered at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I am sorry that the printer is not working with this cartridge. That has to be distressing.
It could be that the printhead inside the printer is clogged and not letting the ink through properly. A cleaning can help that. There is an option to clean the printhead in the printer's menu.
If that helps, the printer might have been turned off using a power strip or switch. The printer's power button should always be used to turn it off. That will let it 'park' so that the printhead is protected from excess drying, which can cause clogs to form in the tiny nozzles that spray the ink onto the paper.
If repeated cleanings do not help at all, consider returning it to us. Step-by-step instructions for completing the return and exchange process is covered at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: SKB1
from Kirkland,IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] The ordering process is simple, the shipping very timely, and the product is packaged well.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Michelle MC
from RI
Verified Purchase:Yes
[This review was collected as part of a promotion.] As usual it is a great product. I always use HP ink for my HP printer. The customer service is as wonderful and helpful as the products.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: JDLinDallas
from Dallas
Verified Purchase:Yes
[This review was collected as part of a promotion.] These are hit or miss, and far too expensive. It's time to make ink more reliable and more affordable for the new age.
Features
4
Performance
2
Written by a customer while visiting hp.com
Posted by: alpharettaeagle
from Cumming, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good product for my printer. And a great price for my needs
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Amelia Grammy
from Columbus, Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best value and convenient ordering. Shipping straight to home.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: JAMALSHAL
from FARMINGTON HILLS MICHIGAN
Verified Purchase:Yes
[This review was collected as part of a promotion.] I BOUGHT THIS LAST MONTH BUT HP LIES ABOUT 1200 PAGES.
I would recommend this to a friend!
Features
3
Performance
3
Written by a customer while visiting hp.com