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Customer Reviews Collected from hp.com |
HP - 920XL High-Yield Ink Cartridge - Black
Average Customer Rating:
4.2
Rating breakdown 515 reviews
5 Stars
361
4 Stars
51
3 Stars
32
2 Stars
12
1 Star
59
86%of customers recommend this product.
(
352 out of
408)
Customer Reviews for HP - 920XL High-Yield Ink Cartridge - Black
Posted by: Arthur B
from San Diego
Verified Purchase:Yes
Black stopped printing after 1 or 2 days. Not a problem with the printer- it prints fine with another black cartridge and the color cartridges.
Features
4
Response from hp.comBy Amanda, HP Care, December 22, 2021
Hello,
It seems you eliminated the printer as a potential cause. A cartridge should not stop printing after a day or two. That is not the customer experience we strive for at HP.
I recommend you reach out to HP at hp.com/contactHP. In some cases, returns or exchanges are possible.
It seems you eliminated the printer as a potential cause. A cartridge should not stop printing after a day or two. That is not the customer experience we strive for at HP.
I recommend you reach out to HP at hp.com/contactHP. In some cases, returns or exchanges are possible.
Written by a customer while visiting hp.com
Customer Rating
5
I wish all HP printers qualified for instant ink
on December 23, 2021
Posted by: Dandoff
from va.
Verified Purchase:Yes
The ink matched my printer and works fine, however I do wish my printer qualified for the instant ink as your price was the same as you competitors.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Debra425
Verified Purchase:Yes
I only got two pages printed, now there is NO black ink! I am so very tired of spending so much money on this ink only to get it and there is no ink in the cartridge. I have VERY important documents that I need to get printed. This was not nice! Not nice at all. The stress this has caused is unfair. I should not be forced to buy more ink. I do not know what I am going to do at this point, but I do know I am very unhappy with your products lately.
Response from hp.comBy Amanda, HP Care, February 12, 2022
Hi Debra,
It sounds like running out of ink disrupted your day. You were in a rush to get some important documents printed. I am sorry this happened to you. Let's figure out what happened together.
After two pages, it is unlikely the cartridge is empty.
- I would check the ink levels in the printer.
- If the printer levels say it is empty, look for a leak. Occasionally, a customer will puncture the cartridge while inserting it.
- Check the copper contacts on the printhead. If there is residue, clean it with a cotton swab.
If the cartridge is intact but defective, please return it to HP. The return policy is listed here at https://www.hp.com/us-en/shop/cv/ReturnsandExchanges?id=page-return-exchange-policy/. We certainly do not want you to feel you had to waste money.
- Amanda HP Care http://hp.com/support/
It sounds like running out of ink disrupted your day. You were in a rush to get some important documents printed. I am sorry this happened to you. Let's figure out what happened together.
After two pages, it is unlikely the cartridge is empty.
- I would check the ink levels in the printer.
- If the printer levels say it is empty, look for a leak. Occasionally, a customer will puncture the cartridge while inserting it.
- Check the copper contacts on the printhead. If there is residue, clean it with a cotton swab.
If the cartridge is intact but defective, please return it to HP. The return policy is listed here at https://www.hp.com/us-en/shop/cv/ReturnsandExchanges?id=page-return-exchange-policy/. We certainly do not want you to feel you had to waste money.
- Amanda HP Care http://hp.com/support/
Written by a customer while visiting hp.com
Posted by: RCBZ
from Pittsburgh, PA
Verified Purchase:Yes
I only have HP printers (3) and buy only HP printing supplies because off their reliability and quality.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: psychodstr8918g
from Claremore, OK
Verified Purchase:Yes
A little on the expensive side. Shortly after installing the new product the Printhead failed and is not supported here any longer so I'll have to take my chances with an off-brand Seller in hopes of a success..!!
Features
5
Performance
3
Written by a customer while visiting hp.com
Posted by: R Frank
Verified Purchase:Yes
Black Cartridge was great. However, HP can you attempt to standardize your ink cartridges. There seem to be a lot of different cartridges and it is hard to find the correct size at stores. Much easier if there were only a few standardized. I have a couple of printers, one uses 62 and the other 920. Why can't they be the same?
Written by a customer while visiting hp.com
Posted by: William R
Verified Purchase:Yes
cost of ink is much too high. I would not recommend buying an HP printer
No, I would not recommend this to a friend.
Features
1
Performance
3
Written by a customer while visiting hp.com
Posted by: Kellie L
from Michigan
Verified Purchase:Yes
Arrived quickly and easy to install. Works as it should
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com