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Customer Reviews Collected from hp.com |
HP - 920XL High-Yield Ink Cartridge - Cyan
Average Customer Rating:
4.1
Rating breakdown 129 reviews
5 Stars
87
4 Stars
9
3 Stars
8
2 Stars
6
1 Star
19
80%of customers recommend this product.
(
44 out of
55)
Customer Reviews for HP - 920XL High-Yield Ink Cartridge - Cyan
Posted by: Alfa
from Nashville
Verified Purchase:Yes
All three colors and black were working great until I installed this HP Cyan. Never printed. Did print head cleaning and Magenta went away. Now all I have is a Black and Yellow printer. All 4 new cartridges were HP 920XL. Changed cartridges probably 6 times before with no issues. I expect more from HP. Not sure why now.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, March 15, 2019
Hi,
I'm really sorry that you had problems with the Cyan cartridge. If the printhead is badly clogged, it might need more cleaning to get the tiny nozzles cleared so that all the inks can get through.
If it appears that it is a printer problem and not just the cartridges and printhead, please contact us. Just use the contact information found at: hp.com/contactHP
Mary
HP Care
hp.com/support
I'm really sorry that you had problems with the Cyan cartridge. If the printhead is badly clogged, it might need more cleaning to get the tiny nozzles cleared so that all the inks can get through.
If it appears that it is a printer problem and not just the cartridges and printhead, please contact us. Just use the contact information found at: hp.com/contactHP
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Beaumont
from Texas
Verified Purchase:Yes
Very dependable product. I have used for years. Always gets the job done.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
3
product makes clear color copies
on May 20, 2013
Posted by: saddie
from Alabama
Gender:Male
Problem is this HP cartridge is advertised to print 700 color copies and I went through 3 sets of them and they only made 150 copies each or a total of 450. That is 450 copies I got from 3 sets of these cartridges that were advertised to print a total of 2100!
No, I would not recommend this to a friend.
Features
3
Performance
1
Written by a customer while visiting hp.com
Customer Rating
2
not happy
on December 5, 2011
Posted by: Cjay
from United States
Gender:Female
All the xl series does not seem to perform as stated in terms of # of Pages
No, I would not recommend this to a friend.
Features
2
Performance
1
Written by a customer while visiting hp.com
Customer Rating
3
This product exhausts too quickly
on January 23, 2013
Posted by: Profejeff
from NYC
Gender:Male
All the HP XL inks in the 920 series go empty far sooner than advertised. The problem is that I use the printer sparingly. I do not use it for business purposes or for multiple copies all that often, and that once the ink is opened it evaporates. Also the printer often loses connectivity with the computer and has to be turned off and turned back on in order to transfer a scanned photo or document to the computer. This is a hardware glitch in the printer. When the printer recycles through in its boot-up routine, it consumes ink. Occasionally the print quality falters and then I have to clean the print heads, That also consumes ink - a lot of it. So, all-in-all, I probably will look for a different manufacturer next time I purchase a printer.
No, I would not recommend this to a friend.
Features
3
Performance
2
Written by a customer while visiting hp.com
Customer Rating
4
I was feeling blue...
on October 22, 2011
Posted by: Isoden
from Big Bear City, CA
Gender:Male
I received the Cyan 920XL cartridge in good order but there was an unusual incident (I hope) that happened when I pulled the tab to open it. I felt it before I saw it...there was blue (sorry, Cyan) all over my hands. Luckily, I was wearing old bluejeans and I only got a few drops on them. The leak came from the back of the cartridge rather than the buisness end.
I can only believe this happened because I live about a mile above sea level and we have had potatoe chip bags pop open when brought from a lower elevation. I have used maybe 10 or 12 cartridges for my (new) Officejet 7000 and none of them have leaked. Needless to say I will be cautious from now on.
I would recommend this to a friend!
Features
3
Performance
5
Written by a customer while visiting hp.com
Customer Rating
4
Minor problem
on December 20, 2011
Posted by: mjtwd
from Columbus, OH
Gender:Male
About the 2nd day after I installed the entire 4-cartdridge set, my B&W pictures we coming out red. Ran a print quality test and found blue not printing. Ran clean printhead, after that it was OK, so far. But why such problem with brand new cartridge?
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
1
cyan cartridge
on December 21, 2011
Posted by: muxu
The latest cartridge (cyan) Works fine. My last order I did not need to use it immediately. When I did need to install the cartridge it had no ink. It was packaged properly all sealed up. No ink. So I ordered this one and it works. Since I had the cartridge some time before I needed to use it I did not write a complaint. I have to wonder about your quality control I cannot be the only one in the world that received a packaged up cartridge with no ink? It's water over the dam now. I gave you a poor rating this time for the cyan cartridge although it was not this one but the last one.
I would recommend this to a friend!
Features
1
Performance
1
Written by a customer while visiting hp.com