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Customer Reviews Collected from oster |
Oster - Oster Electric Wine Opener - Silver
Average Customer Rating:
2.7
Rating breakdown 179 reviews
5 Stars
36
4 Stars
30
3 Stars
24
2 Stars
28
1 Star
61
48%of customers recommend this product.
(
74 out of
154)
Customer Reviews for Oster - Oster Electric Wine Opener - Silver
Customer Rating
1
broken
on June 23, 2020
Posted by: Anonymous
from long island new york
Gender:Female
I used this wine bottle opener for the frist time after getting it for Christmas last year. The release button does not work. Now I have a cork stuck inside the wine bottle opener. The model number is FPSTBW8207-S
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, July 21, 2020
Oh no! Thank you for bringing this to our attention. We're sorry to hear about this. Please allow us to make it up to you. Please give us a call at 1-800-334-0759. For your convenience, our Consumer Care Team is available Mon-Fri 9am-5pm, EST. We look forward to assisting you!
Written by a customer while visiting oster
Customer Rating
1
Piece of Junk
on July 12, 2020
Posted by: AJG10116
from Lewes, DE
Gender:Male
Used infrequently, this appliance decided to separate itself from the cork screw itself. Pretty flimsy and poor quality. Made in China, enough said.
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, July 21, 2020
Thank you for taking the time to share your thoughts and feedback with us. We strive for continuous, meaningful innovation, and your feedback plays a key role in improving our product. Rest assured that we will work hard to deliver great product and service. Have a great day!
Written by a customer while visiting oster
Customer Rating
1
nothing
on July 19, 2020
Posted by: unhappy customer000000
from yonkers, ny
Gender:Female
Only worked first time, when I tried to used it after 4 months, wouldn't work, wouldn't charge either and return window was already closed.
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, July 21, 2020
Oh no! We're sorry to hear about this. Please allow us to make it up to you. Please give us a call at 1-800-334-0759. For your convenience, our Consumer Care Team is available Mon-Fri 9am-5pm, EST. We look forward to assisting you!
Written by a customer while visiting oster
Customer Rating
1
Destroys corks
on August 25, 2020
Posted by: WHG3
from San Jose, CA
Gender:Male
The retract portion works but the down direction to get into the cork stopped working. A total waste of a purchase. But, before it stopped working, it destroys the cork and almost always leaves cork behind in the bottle. Unfortunately, we bought two and I have to continue to use the second one to justify the purchases Had intended the second one as a gift but would never give it to anyone.
No, I would not recommend this to a friend.
Response from osterBy Oster®, Consumer Care, August 27, 2020
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Oster and we expect them to last. We'd like to turn this experience around for you. We encourage you to give us a call at 1-800-334-0759 or send us a message through email and we will get you all taken care of. For your convenience, we are here to help you Monday-Friday, from 9 am-5 pm, EST. We look forward to assisting you.
Written by a customer while visiting oster
Customer Rating
3
Worked for 5 Years, Now Won't Stay Charged
on October 9, 2020
Posted by: Weak Hands
from Sun City, AZ
Gender:Female
I bought mine in 2015 and really liked it for five years. Easy to remove the foil, easy to remove the cork. Unfortunately, now it won't hold a charge. It will only open one bottle at most. I don't want to leave it plugged in all the time, and I'm sure even that wouldn't work eventually. It just won't hold a charge. They say they do not have a replacement battery, so it is essentially junk. So divide the cost by 5 and see if it is worth it to you to buy it. I still am glad I bought it because I have a hard time opening wine bottles. But it needs to be replaced every 5 years.
I would recommend this to a friend!
Response from osterBy Oster, Consumer Care Department, October 16, 2020
Oh no! That is definitely not the kind of experience that we want you to have. Our wine openers were made with the highest quality and complete materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Please unplug the unit then let it cool for at least 5 minutes then pug it back to another wall outlet. If there's no improvement, please give us a call at 1-(800) 334-0759 Monday to Friday 9 AM to 5 PM EST or email us at osterconsumercare@newellco.com and we will help you about your wine opener.
Written by a customer while visiting oster
Customer Rating
2
Wine opener only lasted 2 years
on October 11, 2020
Posted by: remi14
from Saratoga, CA
Gender:Male
Lasted about 2 years. Quit charging. Never opened more than 5 bottles on a single charge. Can't find a replacement rechargeable battery.
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, October 15, 2020
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products. We would love to make this right, please give us a call at 1-800-334-0759 or email us at osterconsumercare@newellco.com. we will be sure that all your inquiries will be accommodated accordingly. We look forward to assisting you!
Written by a customer while visiting oster
Customer Rating
1
Very Disappointed
on November 8, 2020
Posted by: agoldsmith52
from venice, Florida
Gender:Male
My wife bought this at the end of June, 2020 (les than 6 months ago). Followed all directions re: charging and using, and unfortunately does not work to even get into the cork. We got it because my wife has very arthritic hands, but we have reverted to our old school cork screw which is very hard for her, and I can only use, so when not around, no wine for her. We are very disappointed as truly we thought this would help us, especially my wife.
No, I would not recommend this to a friend.
Response from osterBy Consumer Care Department, November 10, 2020
Thanks for reaching out! That is definitely not the kind of experience that we want you to have. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Kindly fill-up this form https://www.oster.com/customerservicecontact?cid=contactus and we will get you all taken care of. Have a nice day!
Written by a customer while visiting oster
Customer Rating
2
Case material failing
on November 14, 2020
Posted by: Also Disappointed
from Raleigh, NC
We went to use the opener last night and the black portion of the case was failing. It was sticky and soiling our hands. The material (plastic?) appeared to be breaking down. It's very doubtful that it's something we did because the entire black part is sticky. We have had this unit for a number of years and has worked fine so that's why I give it a 2 rating. Really disappointing that we had to throw it away though.
No, I would not recommend this to a friend.
Response from osterBy Consumer Care, November 16, 2020
Hey there! This is not something that we hear very often. Oster has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one. Please call us at 1-800-334-0759. For your convenience, our product specialist is available Mondays - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting oster