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Customer Reviews Collected from oster |
Oster - Oster Electric Wine Opener - Silver
Average Customer Rating:
2.7
Rating breakdown 179 reviews
5 Stars
36
4 Stars
30
3 Stars
24
2 Stars
28
1 Star
61
48%of customers recommend this product.
(
74 out of
154)
Customer Reviews for Oster - Oster Electric Wine Opener - Silver
Customer Rating
4
Wine opener
on November 28, 2021
Posted by: Miltsusan
from Saratoga Springs Ny Naples Fl
Gender:Female
We have had for a few years. Unfortunately the black along the back has become sticky and gets all over your hands. Happening on the one at home and vacation home. Would recommend if they are designing outside without black rubber
Written by a customer while visiting oster
Customer Rating
2
Ditto prior comment great until it was not
on December 30, 2021
Posted by: JEanne I
from Florida
Gender:Female
I received as a gift a year ago
Loved it, Worked well about a dozen times and then it was done
My husband said it’s time to get out of cubbard and toss
Loved it, Worked well about a dozen times and then it was done
My husband said it’s time to get out of cubbard and toss
No, I would not recommend this to a friend.
Response from osterBy Oster® , Consumer Care, January 3, 2022
Thank you for contacting the Oster® Brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that your Oster® Silver Electric Wine Opener stopped working. This is certainly not the experience we want you to have. No worries, we are here to help.
If your wine opener is not turning on, it might be because the unit was not charged properly. We recommend to:
1.Plug one end of the adapter cord into the base of the recharging unit and the other end into a main socket.
2.Place the Electric Wine Opener into the recharging unit ensuring that it is firmly in position and that it is fully engaged with the recharging connection. It will take approximately 6-8 hours to recharge your electric wine opener.
3.When your Electric Wine Opener is fully recharged it can be used to open approximately 30 bottles.
Take note that: It has been noted that the Electric Wine Opener may experience problems with a small percentage of plastic/ synthetic corks and undersized corks, if in this case the cork should be removed manually.
If the above steps don't resolve your problem, we would love nothing more than to correct this issue and restore your faith in Oster®, as we have been manufacturing high quality products for decades and we expect them to last.
If you would like to obtain warranty service, we encourage you to please contact Oster® directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.oster.com/support/contact-us
If your wine opener is not turning on, it might be because the unit was not charged properly. We recommend to:
1.Plug one end of the adapter cord into the base of the recharging unit and the other end into a main socket.
2.Place the Electric Wine Opener into the recharging unit ensuring that it is firmly in position and that it is fully engaged with the recharging connection. It will take approximately 6-8 hours to recharge your electric wine opener.
3.When your Electric Wine Opener is fully recharged it can be used to open approximately 30 bottles.
Take note that: It has been noted that the Electric Wine Opener may experience problems with a small percentage of plastic/ synthetic corks and undersized corks, if in this case the cork should be removed manually.
If the above steps don't resolve your problem, we would love nothing more than to correct this issue and restore your faith in Oster®, as we have been manufacturing high quality products for decades and we expect them to last.
If you would like to obtain warranty service, we encourage you to please contact Oster® directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
3
Charging plug
on January 5, 2022
Posted by: Robin66
from New Jersey
Gender:Female
I’ve had this opener for a year and the plug cracked. How can I replace the charging plug?
I would recommend this to a friend!
Response from osterBy Oster, January 18, 2022
Thanks for contacting Oster®! We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Oster® Silver Electric Wine Opener. We're sorry to hear that it didn't meet your expectations.
We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services.
Please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. We would love to get this taken care of as soon as possible.
We hope this helps. Have a great day!
We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services.
Please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. We would love to get this taken care of as soon as possible.
We hope this helps. Have a great day!
Written by a customer while visiting oster
Customer Rating
2
Great for about 12 months...then broke
on January 10, 2022
Posted by: allauren97
Gender:Male
We used this every time we opened a bottle. We loved it, but it broke literally a year a few days (which means it's out of warranty). would not recommend given this.
No, I would not recommend this to a friend.
Response from osterBy Oster, January 14, 2022
Thank you for contacting Oster®! We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Oster® Silver Electric Wine Opener. We are sorry to hear that it is not working properly. We believe in the quality of all our appliances and we'd like to turn your experience around so that you are completely satisfied with your product.
Please contact us so we can determine the best resolution.
Have a great day!
Please contact us so we can determine the best resolution.
Have a great day!
Written by a customer while visiting oster
Customer Rating
1
Loved it for 5 months
on May 18, 2022
Posted by: Beth G
from Santa Margarita, CA
Gender:Female
We loved it but it stopped working effetively after 5 month of opening a bottle on average 6 times a week. Very dissapointed, since we so so many great reviews. Have tried disconnecting for a day and recharging but not solving the problem
No, I would not recommend this to a friend.
Response from osterBy Oster, May 19, 2022
Thank you for reaching out to Oster®. We appreciate your time and effort in bringing this to our attention. We are sorry to hear that your Oster® Silver Electric Wine Opener stopped working. That is certainly not the experience we want you to have. No worries, we are here to help.
If your wine opener is not working, it might be because the unit was not charged properly. We suggest you try the troubleshooting steps below:
1. Plug one end of the adapter cord into the base of the recharging unit and the other end into the main socket.
2. Place the Electric Wine Opener into the recharging unit ensuring that it is firmly in position and that it is fully engaged with the recharging connection. It will take approximately 6-8 hours to recharge your electric wine opener.
3. When your Electric Wine Opener is fully recharged it can be used to open approximately 30 bottles.
Take note: It has been noted that the Electric Wine Opener may experience problems with a small percentage of plastic/ synthetic corks and undersized corks, if in this case the cork should be removed manually.
Your wine opener has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.oster.com/support/contact-us
If your wine opener is not working, it might be because the unit was not charged properly. We suggest you try the troubleshooting steps below:
1. Plug one end of the adapter cord into the base of the recharging unit and the other end into the main socket.
2. Place the Electric Wine Opener into the recharging unit ensuring that it is firmly in position and that it is fully engaged with the recharging connection. It will take approximately 6-8 hours to recharge your electric wine opener.
3. When your Electric Wine Opener is fully recharged it can be used to open approximately 30 bottles.
Take note: It has been noted that the Electric Wine Opener may experience problems with a small percentage of plastic/ synthetic corks and undersized corks, if in this case the cork should be removed manually.
Your wine opener has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
1
Terrible product
on June 16, 2022
Posted by: Mickey 60
from Cleveland Ohio
Gender:Male
I bought this product last year It no longer charges and will not longer work.
No, I would not recommend this to a friend.
Response from osterBy Oster, June 21, 2022
Thank you for reaching out to Oster®. We appreciate your time and effort in bringing this to our attention. We are sorry to hear that the Oster® Silver Electric Wine Opener no longer charges and is not working. That is certainly not the experience we want you to have. No worries, we are here to help.
If your unit is not turning on and the base is not charging, it might be because the base is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non-working outlet. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the base unit and let it rest for 3-5 minutes. Plug the base into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips, and power converters or inverters as it may affect the base and unit’s performance.
Your electric wine opener has a 1-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the Contact Us link below to help you get the best resolution. Have a good day!
https://www.oster.com/support/contact-us
If your unit is not turning on and the base is not charging, it might be because the base is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non-working outlet. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the base unit and let it rest for 3-5 minutes. Plug the base into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips, and power converters or inverters as it may affect the base and unit’s performance.
Your electric wine opener has a 1-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the Contact Us link below to help you get the best resolution. Have a good day!
https://www.oster.com/support/contact-us
Response from osterBy Oster, June 21, 2022
Thank you for contacting Oster®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Oster Electric Wine Opener. This is certainly not the experience we want you to have. We will also make sure that our design and production team are made aware of your feedback. Please know that we appreciate feedback like this as it serves an important role in improving our products. Please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products have 1 year limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!
Written by a customer while visiting oster
Customer Rating
2
Dead three weeks after warranty expires
on June 17, 2022
Posted by: Eyeroll
from Colorado
As a wine opener I would give this four stars as I like how it works - when it does. About three weeks after the warranty expired it quit charging. Unplugging and plugging back in did not help. Bought another one as a gift and now regret that. No plans to buy more Oster products as this seems to be a pretty common issue and indicates a quality problem.
No, I would not recommend this to a friend.
Response from osterBy Oster , June 21, 2022
We know that having an Oster Electric Wine Opener that stopped working is such an inconvenience and we truly want to assist you with that. However, please understand that your unit only has a one-year limited warranty. As of today, your unit is already beyond the warranty period. We highly suggest that you visit the nearest service center or appliance center in your location to have your hand blender checked and possibly fixed. If you need further assistance, please contact us directly so we can provide you with a better solution. Have a nice day!
Written by a customer while visiting oster
Customer Rating
2
Poor User Guide
on July 29, 2022
Posted by: Airbear
from Cave Creek, AZ
Gender:Male
This is our 2nd Oster opener. The first one died when one of the bottom metal contacts disappeared & the unit couldn't charge. We had it about 1-2 years before it went down. The 2nd one I've noticed that the top light never goes out (on the stand). Read where that's the norm when it's on the charger...well it would be nice to know that in the User Guide !! Anyway, I've read a lot of negative comments about this product. Hopefully we'll have better luck with this one...
I would recommend this to a friend!
Response from osterBy Oster, July 29, 2022
Thank you for reaching out to Oster®. We appreciate you providing your feedback and experience regarding your Oster® Silver Electric Wine Opener. We are sorry to hear that your previous wine opener only lasted for 1-2 years but we are looking forward for you to having a better experience with the current unit. We want to make sure that we provide quality products that have great value, are stylish, and will suit your needs. As we are looking for ways to better our product and service, we will make sure that your insights are shared with the concerned department.
We encourage you to reach out to us at any time with your concerns regarding our product quality. We're listening! Have a nice day!
We encourage you to reach out to us at any time with your concerns regarding our product quality. We're listening! Have a nice day!
Written by a customer while visiting oster