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Customer Reviews Collected from oster |
Oster - Oster Electric Wine Opener - Silver
Average Customer Rating:
2.7
Rating breakdown 179 reviews
5 Stars
36
4 Stars
30
3 Stars
24
2 Stars
28
1 Star
61
48%of customers recommend this product.
(
74 out of
154)
Customer Reviews for Oster - Oster Electric Wine Opener - Silver
Customer Rating
3
Good for weak hands or people who drink too much.
on November 15, 2016
Posted by: duotwk
from Lexington, KY, United States
Gender:Male
At first I couldn't see the point of this device. I mean how much wine does a person drink before getting tired of opening bottles manually? Then I realized that it made opening bottles so easy that you didn't need to pry them.
With that in mind it does seem useful to others. For me it filled a niche I didn't have.
It's about the size of a wine bottle and takes up space on the counter to charge. Speaking of charging the red light is always glowing so you never know if it's done charging or not.
Overall, it works and I can see it helping others, but it could really be improved.
I received this item for my unbiased review.
With that in mind it does seem useful to others. For me it filled a niche I didn't have.
It's about the size of a wine bottle and takes up space on the counter to charge. Speaking of charging the red light is always glowing so you never know if it's done charging or not.
Overall, it works and I can see it helping others, but it could really be improved.
I received this item for my unbiased review.
I would recommend this to a friend!
Response from osterBy Oster, Customer Service, November 18, 2016
We appreciate you for taking the time to reach out to us about your coffee maker, and your feedback does not go unnoticed. If you ever decide to give us another chance in the future, we will be more than happy to take care of you. Thanks!
Written by a customer while visiting oster
Customer Rating
1
Good idea but poor performance
on December 29, 2017
Posted by: jrip625
from Niles, MI
Gender:Male
[This review was collected as part of a promotion.] We received this product as a gift about two years ago and have used it once a month at the most. As of this writing, it will not hold a charge, refusing to remove even one cork. What a great idea but what a disappointment. The battery pack has no part number on it, so even if we could unsolder it, we wouldn't know what to order or where. Sad.
Response from osterBy OsterSupport, Customer Service, January 9, 2018
We are sorry to hear that your wine opener did not perform up to your standard. At Oster, we strive to ensure the best kitchen appliance experience of any brand for our consumers. Call us at (800) 334-0759 between 9:00 am to 6:00 pm Mon - Fri, EST. Let us find a wine opener that is best for you. Thanks!
Written by a customer while visiting oster
Customer Rating
2
So far disappointed in quality
on November 11, 2018
Posted by: MDOK
from Portland, Oregon
There is nothing in the instructions that state the charging light does not go of when the opener is fully charged. Found the answer on FAQ. So, it is left up to a guessing game. If you leave the charger on the base, the 30 bottle rule does not apply unless you are not suppose to leave the charger on the base. Terrible instruction book. Very disappointed!!!
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, October 22, 2019
We are extremely sorry to hear about this and even more sorry to disappoint you. We would love nothing more than to correct this issue and restore your faith in Oster as we have been manufacturing high quality products for decades. For direct assistance, please feel free to call us at (800) 334-0759. You can reach us between the hours of 9am-6pm EST Monday-Friday. Our product specialist will be happy to assist you.
Written by a customer while visiting oster
Customer Rating
4
Battery Replace
on February 22, 2019
Posted by: Thierry
from Brazil
Gender:Male
I never had any problem, just with the charger. I have to adjust who the wine opener stay in the base to charge. Oster I need to replace the attery but I don’t know the specification. Could I have please ?
I would recommend this to a friend!
Written by a customer while visiting oster
Customer Rating
1
I also do not recommend.
on May 1, 2021
Posted by: Mokey
from The Villages, Florida
Gender:Male
Had 2 months and is now either not charging or not holding a charge
No, I would not recommend this to a friend.
Response from osterBy Oster®, Consumer Care Department, May 5, 2021
Hi there! Thank you for contacting Oster® and for letting us know about this. We believe that this concern is covered by the wonderful warranty that your product has. In order to process a replacement, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution.
Written by a customer while visiting oster
Customer Rating
1
Only got one use and it wouldn't hold a charge
on November 14, 2023
Posted by: LFCLT
from Charlotte, NC
Gender:Female
Bought this Electric Wine Opener and ONLY got one use out of it before it malfunctioned. The charging base barely charges. I can get a charge enough to work into the cork, but it will not pull it out (not enough power due to lack of charge). Have to reverse to get it partially out then manually twist the rest of the cork (barely working). Back to using manual cork pull.
Was researching and trying all the advice out there over the past year, but it appears that I have a bad one, based on looking at all the other reviews. Not going to try to contact Oster as it appears that will only further waste time since this is now more than a year old. In the garbage, it goes. Waste of money and plastic.
Was researching and trying all the advice out there over the past year, but it appears that I have a bad one, based on looking at all the other reviews. Not going to try to contact Oster as it appears that will only further waste time since this is now more than a year old. In the garbage, it goes. Waste of money and plastic.
No, I would not recommend this to a friend.
Response from osterBy Oster®, Brand Team, November 17, 2023
Thank you for reaching out to Oster®. We appreciate your time and effort in bringing this to our attention. We are sorry to hear that your electric wine opener won't hold a charge. That is certainly not the experience we want you to have. No worries, we are here to help.
If your wine opener is not working, it might be because the unit was not charged properly. We suggest you try the troubleshooting steps below:
1. Plug one end of the adapter cord into the base of the recharging unit and the other end into the main socket.
2. Place the Electric Wine Opener into the recharging unit ensuring that it is firmly in position and that it is fully engaged with the recharging connection. It will take approximately 6-8 hours to recharge your electric wine opener.
3. When your Electric Wine Opener is fully recharged it can be used to open approximately 30 bottles.
Take note: It has been noted that the Electric Wine Opener may experience problems with a small percentage of plastic/ synthetic corks and undersized corks, if in this case the cork should be removed manually.
Your Oster® Silver Electric Wine Opener has a 3-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.oster.com/support/contact-us
If your wine opener is not working, it might be because the unit was not charged properly. We suggest you try the troubleshooting steps below:
1. Plug one end of the adapter cord into the base of the recharging unit and the other end into the main socket.
2. Place the Electric Wine Opener into the recharging unit ensuring that it is firmly in position and that it is fully engaged with the recharging connection. It will take approximately 6-8 hours to recharge your electric wine opener.
3. When your Electric Wine Opener is fully recharged it can be used to open approximately 30 bottles.
Take note: It has been noted that the Electric Wine Opener may experience problems with a small percentage of plastic/ synthetic corks and undersized corks, if in this case the cork should be removed manually.
Your Oster® Silver Electric Wine Opener has a 3-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below to help you get to the best resolution. Have a good day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
1
Do Not Recommend!!!
on January 16, 2024
Posted by: Teatime
Gender:Female
I’ve used this opener 1 time and now it smells like it’s burning when on the charger and it’s not even charging. On top of the cork screw opener comes off of the device when trying to pull the corkscrew out of the wine bottle. Highly upset about this product and do not recommend. You can save some bucks and get something better. This is a shame how many bad review this product has should’ve checked before purchasing.
No, I would not recommend this to a friend.
Response from osterBy Customer Care, March 21, 2024
Hello,
Thank you for leaving the review on our Silver Electric Wine Opener. We're really sorry that it didn't fully meet your expectations on this occasion. We are happy to assist in resolving all issues with any of our products. If you require further assistance, please reach out to us via https://www.oster.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you and please stay safe!
Oster Consumer Care
Thank you for leaving the review on our Silver Electric Wine Opener. We're really sorry that it didn't fully meet your expectations on this occasion. We are happy to assist in resolving all issues with any of our products. If you require further assistance, please reach out to us via https://www.oster.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you and please stay safe!
Oster Consumer Care
Response from osterBy Oster, Brand Team, January 29, 2024
Thank you for reaching out to Oster®. We are sorry to hear that it smells like it’s burning. That is certainly not the experience we want you to have. Your Oster® Silver Electric Wine Opener has a 3-year limited warranty. Please discontinue use and contact us directly so we can determine the best resolution. Have a good day!
https://www.oster.com/support/contact-us
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
1
Charger went out again just after one year wareant
on February 28, 2021
Posted by: KKAA
from Los Angeles
Gender:Female
I love the ease of the Oster wine opener especially since I suffer from carpal tunnel. I had bought an opener in 2011 and it stopped charging just after the one year warranty. I decided to give it another try last year and I shouldn’t have been surprised by the fact that the same thing happened with the second one. Almost one year to the day the base charges but the opener won’t charge at all. So frustrating!!! I won’t make the same mistake by trusting the Oster product again.
No, I would not recommend this to a friend.
Response from osterBy Consumer Care Department, March 5, 2021
Thanks for reaching out! Oh no! Having a wine opener that stopped charging is definitely not the kind of experience that we want you to have. Kindly follow the steps below to resolve this:
- Plug to a working outlet
- Unplug and replug after 3 minutes
If this won't fix your issue, please fill-up this form https://www.oster.com/customerservicecontact?cid=contactus and we will get you all taken care of. Have a nice day!
- Plug to a working outlet
- Unplug and replug after 3 minutes
If this won't fix your issue, please fill-up this form https://www.oster.com/customerservicecontact?cid=contactus and we will get you all taken care of. Have a nice day!
Written by a customer while visiting oster