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Customer Reviews Collected from mrcoffee.com |
Mr. Coffee - 12-Cup Coffee Maker FTX41 - Black
Average Customer Rating:
3.1
Rating breakdown 118 reviews
5 Stars
48
4 Stars
10
3 Stars
7
2 Stars
12
1 Star
41
50%of customers recommend this product.
(
55 out of
109)
Customer Reviews for Mr. Coffee - 12-Cup Coffee Maker FTX41 - Black
Customer Rating
5
Opps it stopped
on January 27, 2020
Posted by: Bill6953
from Sun City AZ
I've had this for 8 months and everything was great. Then this morning when I wanted my coffee nothing and I've checked everything.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care, January 27, 2020
Thank you for reaching out. We apologize for the issue you have experienced. This is certainly not typical of a Mr. Coffee coffeemaker. We pride ourselves on quality, functionality and durability of our products. We expect them to last. So that we can get this all sorted out, please give us a call at 800-672-6333 or send us a message via live chat here on the site. For your convenience, agents are available Mon-Sat 9am-6pm, EST. We look forward to hearing from you!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Great fatures
on May 8, 2020
Posted by: Maisa
from Los Angeles
Gender:Female
I love my Mr.Coffeee, I never had a problem with! I recommend.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, January 7, 2021
Thank you for the awesome review! We work hard to meet expectations like yours and we’re happy to hear we hit the mark for you. This would keep us motivated in making high-quality products. Cheers!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Buyer Beware!
on May 13, 2020
Posted by: Land5924
from Utah
Gender:Female
This machine will cause you problems eventually. I am not impressed.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, May 29, 2020
Thank you for bringing this to our attention. We'd like to learn more about your situation and what exactly happened. We want to make things right. Please send us a message via live chat here on the site so we can help you with your tea maker. For your convenience, we are available Mon-Fri 9am-6pm, EST. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
My favorite coffee maker but...
on May 16, 2020
Posted by: NickInVegas
from Las Vegas, NV
Gender:Male
It started leaking out of the bottom. Then it brewed very slowly. Then it leaked more. However, we’ve had it for almost 10 years and it was a great machine. Sucks that it finally went out on us. So I’ve got to move on to a new coffee maker.
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care , February 12, 2021
We are glad to hear that our Mr. Coffee® Performance Brew 12-Cup Programmable Coffee Maker Stainless Steel lasted for 10 years and we are sorry to hear that it started leaking. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Mr. Coffee!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Absolute worst coffee maker
on August 3, 2020
Posted by: CAMac
from Wisco
Gender:Female
[This review was collected as part of a promotion.] I received as a gift. It has leaked since day one. I troubleshooted myself. It leaks from the bottom and has stained my countertop. I would not recommend this coffee maker.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, August 28, 2020
We apologize for the inconvenience the coffee maker has caused to you. Our coffee makers are top performers and are very durable. We believe in the quality of all our appliances, and we will get this taken care of. Please call our Consumer Care Department at 1-(800) 672-6333 or connect with us via Live Chat. For your convenience, our Consumer Care Department is available Monday through Friday, 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Stopped working
on September 12, 2020
Posted by: cd1234
from Warren, Mi
Gender:Female
Had this machine less than a year and now it doesn’t brew
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care, September 14, 2020
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Mr. Coffee and we expect them to last. We will be more than happy to rectify your issue today.
We would like to ask you if when was the last time you did run a cleaning cycle into it? If it wasn't cleaned with vinegar solution recently, we recommend having it cleaned.
Additionally, please try to perform the troubleshooting technique below.
Make sure the unit has already been rested for 5-10 minutes before doing this.
1. Plug the unit into the wall outlet then press and hold the power button for 10 seconds.
2. Afterward, unplug the product. Give it 2 minutes before plugging it back in.
3. Plug it in again and hit brew. Make sure there is enough water in the water reservoir.
If troubleshooting techniques won't work, we'd like to turn this experience around for you. We encourage you to please contact us through chat and/or email on this site or you can give us a call at 1-800-672-6333 and we will get you all taken care of. For your convenience, we are here to help you Monday-Friday, from 9 am-5 pm, EST. We look forward to assisting you.
We would like to ask you if when was the last time you did run a cleaning cycle into it? If it wasn't cleaned with vinegar solution recently, we recommend having it cleaned.
Additionally, please try to perform the troubleshooting technique below.
Make sure the unit has already been rested for 5-10 minutes before doing this.
1. Plug the unit into the wall outlet then press and hold the power button for 10 seconds.
2. Afterward, unplug the product. Give it 2 minutes before plugging it back in.
3. Plug it in again and hit brew. Make sure there is enough water in the water reservoir.
If troubleshooting techniques won't work, we'd like to turn this experience around for you. We encourage you to please contact us through chat and/or email on this site or you can give us a call at 1-800-672-6333 and we will get you all taken care of. For your convenience, we are here to help you Monday-Friday, from 9 am-5 pm, EST. We look forward to assisting you.
Written by a customer while visiting mrcoffee.com