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Customer Reviews Collected from mrcoffee.com |
Mr. Coffee - 12-Cup Coffee Maker FTX41 - Black
Average Customer Rating:
3.1
Rating breakdown 118 reviews
5 Stars
48
4 Stars
10
3 Stars
7
2 Stars
12
1 Star
41
50%of customers recommend this product.
(
55 out of
109)
Customer Reviews for Mr. Coffee - 12-Cup Coffee Maker FTX41 - Black
Customer Rating
1
Stopped working after 2 weeks
on July 8, 2017
Posted by: JessK
from Fort Lauderdale, FL, United States
Gender:Female
Bought this coffee maker and only used it 3 times. Stopped working. The display started flashing and wouldn't make any coffee. Tried unplugging and replugging in different outlets, no success. Highly disappointed.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, July 20, 2017
We are sorry to hear your brewer didn't last as long as we expect, and we would like to look into this deeper with you. We recommend reaching out to our live support team here on our website. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Talk to you soon!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Mr. Coffee Performance Brew
on August 13, 2017
Posted by: BJSLMS
from Tehachapi, CA, United States
Gender:Male
I bought this coffee maker less than a year ago, about a month ago it started leaking. I don't feel like it was worth the money I paid for it.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, October 6, 2017
Greetings! Thank you for taking the time out to write a review. We appreciate your feedback, and would like to get you back to brewing. Please, give us a call at our toll free number (800) 672-6333. You can also live chat with us online. Our specialists are available Monday-Saturday 9am-6pm EST. We look forward to speaking with you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Very dissatisfied
on August 15, 2017
Posted by: EvelyninHouston
from Houston, TX
Gender:Female
I just bought this on August 13. I hate it. Every time I try to make coffee the water and coffee run all over the kitchen counter. I have to keep mopping up really hot water because it is not going into the carafe. Oh no, it is going all over the cabinet and running down onto the floor. I wish I had my money back.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, October 6, 2017
Oh no!Thank you for taking the time out to write a review. We appreciate your feedback and would like to turn your experience around. Please, give us a call at our toll free number (800) 672-6333. Our specialists are available Monday-Saturday 9am-6pm EST. We look forward to speaking with you.
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Makes great coffee
on December 29, 2014
Posted by: makm
from Alameda, CA, United States
Gender:Female
We are a family of coffee drinkers and are very pleased with this coffee maker - I bought mine at Costco and liked it so much that I bought a second one for my mom through the Mr. Coffee website.
I like to be able to select the brew strength - it takes less coffee to brew a pot - and the delay start and auto-shut off are nice features.
I like to be able to select the brew strength - it takes less coffee to brew a pot - and the delay start and auto-shut off are nice features.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Horrible and smells bad!
on April 23, 2015
Posted by: Maria
from Orlando, FL, United States
Gender:Female
First I liked it until I cleaned it and notice black mildew floating in the water! Smell does not go away and not easy to clean!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, April 24, 2015
Thank you for bringing this our attention. If you are not cleaning your coffee maker after every 30 brews or once a month, you will see some build up in the tank. If you are cleaning your coffee maker and it is still having too much build up, please contact Mr. Coffee direct at (888) 672-6333 and our Mr. Coffee specialist will take care of you. Thank you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Purchased 11/27/11.......Don't waste your money
on August 24, 2015
Posted by: coffeemonster
from Wayland, Mi
Gender:Male
Within the first year, we had a coffee disaster when the little plastic piece that keeps the coffee going into the carafe broke and we had a stream of coffee in the kitchen when the filter basket overflowed while on timed brew. The unit was replaced by the manufacturer. Now, less than 3 years later, all of the programmable features suddenly quit working...no clock, no warning, no reset, no nothing. If you are willing to fork out $ 39.99 for a coffeemaker avery 2 or 3 years, then buy this one. We will be buying something else.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Care, August 25, 2015
Thank you for taking the time to share your experience with us. We appreciate your feedback, as it will help us to improve upon and upgrade our products. We will definitely document your concerns and forward them to our development team for review. If you haven't already, please try and reset the brewer by unplugging it for 5 minutes and plugging it back in. If that does not help resolve your brewing woes, you may be able to find assistance through one of our authorized service centers. To find the service center closest to you, please use the service center locator on our website by using the following link: http://www.mrcoffee.com/locations?cid=service-center-locations. If you would like further assistance, we encourage you to contact our customer care team at 1-800-672-6333. We are available Monday-Saturday 9am-6pm Eastern, and are always happy to help.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Terrible Product!
on September 1, 2015
Posted by: suek
from Hornell, NY, United States
We purchased this for our small office about a 6 weeks ago. Worked fine for a few weeks. Now the unit only brews about a 1/2 cup of coffee then stops and starts beeping like it's all brewed, but it continues to gurgle and be hot. The unit gets so hot that one of our employees actually burned herself on the steam when she opened the top to check on it! Also, the decanter leaks terribly, no matter how slowly you pour it. Very disappointed in product. :(
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, September 3, 2015
It sounds like there may be some grounds clogging your spew, and your coffee maker needs to be cleaned with vinegar pronto! Coffee is vital for anyone who works mornings in my opinion, so I understand your frustrations completely. Please contact Mr. Coffee customer service at (800) 672-6333, and let's get you back up and brewing today. Thanks!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Mr coffee Quit working after 9 months.
on May 28, 2016
Posted by: jomil
from Crossville, Tennessee, United States
Gender:Male
This coffee pot was working fine for 12 months and then suddenly quit workin. All lights come on when we start it but nothing happens. What is the problem?
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, June 6, 2016
That's something we do not like to hear! Please allow us the opportunity to look into this further for you regarding your FTX41-NP coffeemaker. Please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Thanks!
Written by a customer while visiting mrcoffee.com